Compare LiveAgent vs Talkus

See this
comparison of LiveAgent vs. Talkus
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,016 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$15/month
User Seat
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
Ease of Use
Ease of Use
9.0
9.2
Ease of Setup
Ease of Setup
8.7
9.5
Ease of Admin
Ease of Admin
8.9
8.8
Quality of Support
Quality of Support
9.1
9.3
Ease of Doing Business With
Ease of Doing Business With
9.1
9.8
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
Meets Requirements
LiveAgent
8.8
Talkus
8.9
Ease of Use
LiveAgent
9.0
Talkus
9.2
Ease of Setup
LiveAgent
8.7
Talkus
9.5
Ease of Admin
LiveAgent
8.9
Talkus
8.8
Quality of Support
LiveAgent
9.1
Talkus
9.3
Ease of Doing Business With
LiveAgent
9.1
Talkus
9.8
Product Direction (% positive)
LiveAgent
9.0
Talkus
10.0

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Talkus
9.3
Ticket response user experience
LiveAgent
9.0
Talkus
Not enough data available
Workflow
LiveAgent
8.7
Talkus
9.7
Response Automation
LiveAgent
8.8
Talkus
Not enough data available
SLA Management
LiveAgent
8.6
Talkus
Not enough data available
Attachments/Screencasts
LiveAgent
8.7
Talkus
9.3
Ticket Collaboration
LiveAgent
8.9
Talkus
Not enough data available
Knowledge Share
Knowledge Base
LiveAgent
9.1
Talkus
Not enough data available
Searchable Articles
LiveAgent
9.0
Talkus
Not enough data available
Community Forums
LiveAgent
8.9
Talkus
Not enough data available
Interactive FAQs & Forums
LiveAgent
8.9
Talkus
Not enough data available
Communication
Pop-up Chat
LiveAgent
9.4
Talkus
Not enough data available
Notifications
LiveAgent
9.1
Talkus
Not enough data available
Targeted Emails
LiveAgent
9.0
Talkus
Not enough data available
In-App Messaging
LiveAgent
9.0
Talkus
Not enough data available
Interaction
Web Portals
LiveAgent
9.0
Talkus
Not enough data available
Forum to Reponse
LiveAgent
9.1
Talkus
Not enough data available
Tickets and Tagging
LiveAgent
9.2
Talkus
Not enough data available
Live Chat
LiveAgent
9.4
Talkus
Not enough data available
Internal Use
Customization
LiveAgent
8.5
Talkus
9.3
Conversation Archiving
LiveAgent
9.1
Talkus
Not enough data available
Lead Development
LiveAgent
Not enough data available
Talkus
Not enough data available
Knowledge Base
LiveAgent
8.9
Talkus
Not enough data available
Team Inbox
LiveAgent
9.1
Talkus
Not enough data available
Customer Profiles
LiveAgent
8.9
Talkus
Not enough data available
Communication Channels
Customer Portal
LiveAgent
8.7
Talkus
Not enough data available
Email to Case
LiveAgent
9.0
Talkus
Not enough data available
Chat/Live Support
LiveAgent
9.1
Talkus
10.0
Social Integration
LiveAgent
8.6
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
Talkus
Not enough data available
Customer and Contacts Database
LiveAgent
8.6
Talkus
Not enough data available
Products and Version Tracking
LiveAgent
8.8
Talkus
Not enough data available
Call Scripting
LiveAgent
8.8
Talkus
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.7
Talkus
Not enough data available
Self Service/Community
Forums
LiveAgent
8.7
Talkus
Not enough data available
Knowledge Base
LiveAgent
8.6
Talkus
Not enough data available
Ideas/Feedback
LiveAgent
8.8
Talkus
Not enough data available
Q&A
LiveAgent
8.8
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Talkus
Not enough data available
Reporting
LiveAgent
8.6
Talkus
Not enough data available
Dashboards
LiveAgent
8.8
Talkus
Not enough data available
Platform
Mobile User Support
LiveAgent
8.0
Talkus
Not enough data available
ITIL Compliance
LiveAgent
8.7
Talkus
Not enough data available
Customization
LiveAgent
8.5
Talkus
9.3
User, Role, and Access Management
LiveAgent
8.7
Talkus
Not enough data available
Internationalization
LiveAgent
8.7
Talkus
Not enough data available
Performance & Reliability
LiveAgent
9.0
Talkus
9.7
Integration APIs
LiveAgent
8.5
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
8.3%
LiveAgent
Small-Business
61.8%
Mid-Market
25.0%
Enterprise
13.2%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
12.8%
Internet
25.0%
 
Computer Software
7.1%
Logistics and Supply Chain
16.7%
 
Internet
5.7%
Marketing and Advertising
8.3%
 
Retail
4.9%
Leisure, Travel & Tourism
8.3%
 
Marketing and Advertising
3.9%
Information Technology and Services
8.3%
 
Other
65.6%
Other
33.3%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

Damien C.
User in Information Technology and Services

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Consultant

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Damien C.
User in Information Technology and Services

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Talkus
No videos provided

Downloads

 No downloads provided
LiveAgent
Talkus
No downloads provided
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