Introducing G2.ai, the future of software buying.Try now
Compare LiveAgent and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free 25 Licenses Free to Start
LiveAgent
Star Rating
(1,530)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansTalkdesk
Star Rating
(2,497)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to LiveAgent. Users appreciate the platform's stability during peak hours, noting that it maintains high call quality even when support volume increases.
- Users say that LiveAgent offers a unique advantage with its real-time sales and customer support features, particularly its automated triggers that initiate conversations with website visitors. This capability helps streamline customer interactions and enhances the online shopping experience.
- Reviewers mention that Talkdesk's implementation process is notably quick and user-friendly, allowing agents to start taking calls with minimal training. This ease of setup is a significant benefit for organizations looking to onboard new staff efficiently.
- According to verified reviews, LiveAgent shines in unifying various customer communication channels, including emails, calls, and social media. Users highlight how this integration has improved their customer service delivery, making it easier for teams to manage support requests in one system.
- G2 reviewers indicate that while both platforms have similar scores for ease of use, Talkdesk edges out with a slightly higher rating. Users appreciate its intuitive interface, which helps new agents get up to speed quickly, making it a solid choice for mid-market businesses.
- Users report that LiveAgent's quality of support is a standout feature, with many praising the responsiveness and helpfulness of the support team. This aspect is crucial for small businesses that rely on effective customer service to maintain their operations.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
LiveAgent
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.9
1,293
8.9
2,028
Ease of Use
8.9
1,298
9.1
2,038
Ease of Setup
8.7
861
8.8
1,062
Ease of Admin
8.9
845
8.9
928
Quality of Support
9.1
1,232
8.8
1,806
Has the product been a good partner in doing business?
9.1
821
8.9
912
Product Direction (% positive)
8.9
1,257
8.7
1,936
Features by Category
Ticket and Case Management
9.0
777
|
Verified
Not enough data
9.0
775
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
715
|
Verified
Not enough data
8.6
442
|
Verified
Not enough data
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
694
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Knowledge Management
Not enough data
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Compliance
Not enough data
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Customer Support
Not enough data
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Data Security
Not enough data
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Administration
Not enough data
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Generative AI
Not enough data
8.8
53
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
8.8
7
9.2
821
|
Verified
8.1
7
8.6
543
|
Verified
9.3
7
8.4
528
|
Verified
5.7
7
8.3
519
|
Verified
8.8
7
8.5
549
|
Verified
Generative AI
Not enough data
8.2
186
Functions
9.0
7
8.9
964
|
Verified
8.8
7
9.0
984
|
Verified
8.1
7
9.0
836
|
Verified
6.3
5
8.7
578
|
Verified
5.8
6
8.8
593
|
Verified
8.1
6
9.1
717
|
Verified
7.4
7
8.9
715
8.3
7
8.9
661
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
9.3
5
8.8
913
|
Verified
8.6
6
9.1
930
|
Verified
8.9
6
8.8
1017
|
Verified
8.3
6
9.1
717
|
Verified
8.6
6
8.8
579
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Workforce Management
Not enough data
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Administration
Not enough data
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
188
Not enough data
7.9
197
Not enough data
8.8
219
Not enough data
9.0
221
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
219
Not enough data
8.9
211
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
Not enough data
9.2
223
Not enough data
8.9
226
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
Not enough data
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Talkdesk are categorized as Call Center Infrastructure (CCI), Contact Center, and AI Customer Support Agents
Unique Categories
Talkdesk is categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
