Compare LiveAgent and Sprinklr Service 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$4,200.00 1 User Per Year
LiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSprinklr Service
Star Rating
(728)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in ease of use, with users appreciating its intuitive interface and the ability to categorize tickets by support department or project. This feature allows for quick identification and routing of tasks, making it a favorite among small businesses.
- Users say that Sprinklr Service shines in its social media integration, allowing for seamless engagement with clients across various platforms. Reviewers highlight the convenience of having all necessary information in one place, which simplifies the management of agents and client interactions.
- According to verified reviews, LiveAgent's quality of support is highly rated, with users noting a strong partnership in business operations. The platform's efficient ticketing system and user-friendly features contribute to a positive support experience.
- Reviewers mention that while Sprinklr Service offers a robust setup process, some users find it less intuitive compared to LiveAgent. The initial setup is praised for its simplicity, but ongoing usability can be more complex, especially for smaller teams.
- G2 reviewers highlight that LiveAgent's ticket response experience is particularly strong, with users reporting high satisfaction in how quickly and effectively their queries are addressed. This responsiveness is a key factor for businesses that prioritize customer support.
- Users express that while Sprinklr Service provides valuable features for enterprise-level needs, its high entry-level price may be a barrier for smaller businesses. In contrast, LiveAgent's affordable pricing makes it accessible for a wider range of users, particularly in the small business segment.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
LiveAgent
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.9
1,295
8.5
594
Ease of Use
8.9
1,300
8.3
612
Ease of Setup
8.7
863
7.9
453
Ease of Admin
8.9
846
8.1
237
Quality of Support
9.1
1,234
8.1
573
Has the product been a good partner in doing business?
9.1
822
8.6
238
Product Direction (% positive)
8.9
1,258
8.7
600
Features by Category
Ticket and Case Management
9.0
777
|
Verified
8.6
69
|
Verified
9.0
776
|
Verified
8.5
71
|
Verified
8.7
756
|
Verified
8.6
73
|
Verified
8.8
712
|
Verified
7.9
69
|
Verified
8.6
573
|
Verified
8.0
64
|
Verified
8.7
701
|
Verified
8.3
69
|
Verified
8.9
716
|
Verified
8.3
67
|
Verified
8.6
442
|
Verified
8.2
70
|
Verified
Generative AI
8.2
30
7.4
45
8.1
30
7.0
46
Agentic AI - Help Desk
9.3
7
6.9
18
9.3
7
6.9
18
9.3
7
7.1
18
Communication Channels
8.7
652
|
Verified
8.1
63
|
Verified
9.0
715
|
Verified
8.1
64
|
Verified
9.1
695
|
Verified
7.8
68
|
Verified
8.6
537
|
Verified
8.9
67
|
Verified
8.7
379
|
Verified
7.0
59
Platform
7.9
413
|
Verified
7.6
72
|
Verified
8.4
664
|
Verified
7.8
140
|
Verified
8.7
526
|
Verified
8.6
79
|
Verified
8.6
377
|
Verified
8.2
76
|
Verified
8.5
647
|
Verified
8.9
84
|
Verified
8.8
694
|
Verified
8.9
85
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
8.8
7
6.9
142
8.1
7
8.4
145
9.3
7
7.9
138
5.7
7
7.5
140
8.8
7
7.6
135
Generative AI
Not enough data
6.6
113
Functions
9.0
7
7.5
139
8.8
7
7.6
132
8.1
7
7.3
134
6.3
5
7.3
132
5.8
6
6.8
131
8.1
6
7.1
135
7.4
7
7.6
128
8.3
7
8.0
129
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
9.3
5
7.8
130
8.6
6
7.8
130
8.9
6
8.4
144
8.3
6
7.8
131
8.6
6
7.9
142
Responses
8.3
6
8.5
57
8.6
6
8.5
57
8.9
6
8.5
57
8.9
6
8.6
55
8.3
5
8.3
53
Platform
9.4
6
8.5
54
9.4
6
8.4
56
8.9
6
8.5
56
8.6
6
8.7
56
Not enough data
8.1
51
8.9
6
8.4
56
8.9
6
8.2
53
Generative AI
8.1
6
7.9
38
8.3
6
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
7.8
74
8.0
23
7.4
72
7.7
22
7.2
72
Communication
9.3
485
|
Verified
7.9
101
|
Verified
9.0
489
|
Verified
8.3
111
|
Verified
8.9
376
|
Verified
7.6
98
9.0
374
|
Verified
8.3
101
8.8
61
7.3
95
Internal Use
8.4
664
|
Verified
7.8
140
|
Verified
9.1
422
|
Verified
8.1
108
|
Verified
8.5
55
7.9
101
8.9
403
|
Verified
8.4
101
9.1
384
|
Verified
8.0
102
|
Verified
8.9
382
|
Verified
8.1
108
|
Verified
Generative AI
7.8
17
7.5
41
Self-Service Experience
9.1
322
8.0
53
8.9
305
7.6
54
8.9
273
7.3
53
8.1
41
8.1
51
8.3
45
7.6
52
Self-Service Platform
8.6
45
8.1
53
8.3
46
7.8
52
7.4
41
7.5
54
8.7
43
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
7.9(won by 1.0)
13
6.9
228
7.9(won by 1.1)
13
6.8
223
Process
9.0(won by 0.7)
56
8.3
313
9.3(won by 1.6)
252
7.7
309
9.1(won by 0.9)
196
8.2
310
Channels
9.3(won by 2.0)
248
7.3
284
9.0(won by 0.2)
232
8.8
333
9.3(won by 2.1)
249
7.2
276
9.1(won by 2.5)
186
6.6
263
Feature Not Available
7.5(won by default)
272
Insight
9.0(won by 1.3)
174
7.7
294
9.0(won by 0.7)
222
8.3
318
9.2(won by 1.3)
220
7.9
286
9.3(won by 1.7)
225
7.6
283
Generative AI
Not enough data
7.8
12
Generative AI
8.0
14
7.1
103
7.6
14
7.0
103
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Sprinklr Service are categorized as Digital Customer Service Platforms, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center, Customer Self-Service, and AI Customer Support Agents
Unique Categories
LiveAgent is categorized as Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Call Center Infrastructure (CCI), and Enterprise Feedback Management
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, and Contact Center Workforce
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Consumer Services
10.9%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.5%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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