# LiveAgent vs Service Creatio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both Service Creatio and LiveAgent have received high star ratings of 4.5, indicating a solid level of satisfaction among users. However, LiveAgent stands out with a significantly larger number of reviews, suggesting a more established user base and potentially more reliable insights into its performance.
- **Users say** that Service Creatio excels in its ease of setup, with many praising its out-of-the-box modules that simplify the onboarding process. This allows users to customize functionalities without needing extensive programming knowledge, making it a great choice for small businesses looking for a user-friendly CRM.
- **Reviewers mention** that LiveAgent shines in its customer support capabilities, particularly with features like automated triggers that enhance real-time communication. Users appreciate how it unifies various customer communication channels, including emails and social media, which streamlines their customer service operations.
- **According to verified reviews** , while Service Creatio has a strong focus on customization and ease of use, some users feel it may not fully meet their specific workflow needs, leading to occasional configuration challenges. This contrasts with LiveAgent, where users report a more cohesive experience in managing support requests.
- **Users highlight** that LiveAgent's quality of support is particularly noteworthy, with a score of 9.1, reflecting a commitment to helping users resolve issues efficiently. In comparison, Service Creatio's support quality, while still good, is rated slightly lower, indicating room for improvement in this area.
- **Reviewers appreciate** that both platforms cater well to small businesses, but LiveAgent has a higher percentage of users from this segment, suggesting it may be more tailored to the needs of smaller organizations. This is reinforced by feedback indicating that LiveAgent effectively enhances the online shopping experience through its customer support features.



| | LiveAgent | Service Creatio | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,539 | 11 | 
| **Largest Market Segment** | Small-Business (67.3% of reviews) | Small-Business (55.6% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 agent / Per Month | No pricing available | 

---
## Top Pros & Cons

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

### Service Creatio

Pros:
- Ease of Use (2 reviews)
- Customizability (1 reviews)

Cons:
- Editing Limitations (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | LiveAgent | Service Creatio | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1301 reviews) | 9.0 (8 reviews) | 
  | **Ease of Use** | 8.9 (1306 reviews) | 8.1 (8 reviews) | 
  | **Ease of Setup** | 8.7 (869 reviews) | 9.3 (5 reviews) | 
  | **Ease of Admin** | 8.9 (854 reviews) | Not enough data | 
  | **Quality of Support** | 9.1 (1240 reviews) | 8.3 (8 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (830 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.9 (1264 reviews) | 8.5 (8 reviews) | 

---
## Pricing

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

### Service Creatio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 1086 |
| **Service Creatio** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (780 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.0 (780 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.7 (758 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.8 (714 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.6 (574 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.7 (703 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (718 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.6 (444 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | 8.0 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (30 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (7 reviews) | Not enough data | 

#### Communication Channels

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Customer Portal** | 8.7 (654 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.1 (720 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (699 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.6 (539 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (381 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Mobile User Support** | 7.9 (413 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (663 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.7 (526 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.6 (377 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (647 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (694 reviews) ✓ Verified | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Administration

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | 

#### Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 6 |
| **Service Creatio** | N/A | N/A |

#### Channels

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Multi-Channel Coverage** | 8.7 (5 reviews) | Not enough data | 
| **Open Listening** | 8.3 (5 reviews) | Not enough data | 
| **Physical Media** | 8.3 (5 reviews) | Not enough data | 

#### Design

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Communications Strategy Development** | 8.0 (5 reviews) | Not enough data | 
| **Create Content** | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | 8.7 (5 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (6 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Usability

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Productivity Tools

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.0/10 | 8 |
| **Service Creatio** | N/A | N/A |

#### Channels

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Voice** | 8.8 (7 reviews) | Not enough data | 
| **Social** | 8.1 (7 reviews) | Not enough data | 
| **Web Chat** | 9.3 (7 reviews) | Not enough data | 
| **Mobile SMS** | 5.7 (7 reviews) | Not enough data | 
| **Email** | 8.8 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Session Routing** | 9.0 (7 reviews) | Not enough data | 
| **Session Queuing** | 8.8 (7 reviews) | Not enough data | 
| **Concurrent Calling** | 8.1 (7 reviews) | Not enough data | 
| **Speech Analytics** | 6.3 (5 reviews) | Not enough data | 
| **Auto Dialer** | 5.8 (6 reviews) | Not enough data | 
| **IVR** | 8.1 (6 reviews) | Not enough data | 
| **Inbound Screen Pop** | 7.4 (7 reviews) | Not enough data | 
| **Persistent Data** | 8.3 (7 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Session Summary Notes** | 9.3 (5 reviews) | Not enough data | 
| **Administrator Access** | 8.6 (6 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (6 reviews) | Not enough data | 
| **Session Recording** | 8.3 (6 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.6 (6 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.8/10 | 8 |
| **Service Creatio** | N/A | N/A |

#### Responses

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Customization** | 8.6 (7 reviews) | Not enough data | 
| **Control** | 8.6 (6 reviews) | Not enough data | 
| **Route To Human** | 8.9 (6 reviews) | Not enough data | 
| **Menu bars** | 8.9 (6 reviews) | Not enough data | 
| **Drip sequences** | 8.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Live chat** | 9.4 (6 reviews) | Not enough data | 
| **Integrations** | 9.4 (6 reviews) | Not enough data | 
| **Branding** | 8.9 (6 reviews) | Not enough data | 
| **Analytics** | 8.6 (6 reviews) | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | 8.9 (6 reviews) | Not enough data | 
| **Collection of information** | 8.9 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | 8.1 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Feedback Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Platform

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 951 |
| **Service Creatio** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (23 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.7 (22 reviews) | Not enough data | 

#### Communication

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Pop-up Chat** | 9.3 (486 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (489 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (376 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 9.0 (375 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (61 reviews) | Not enough data | 

####  Internal Use

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Customization ** | 8.4 (663 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.1 (422 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.5 (55 reviews) | Not enough data | 
| **Knowledge Base** | 8.9 (403 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.1 (384 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.9 (382 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.4/10 | 484 |
| **Service Creatio** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Summarization** | 7.8 (17 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Knowledge Base** | 9.1 (324 reviews) | Not enough data | 
| **Searchable Articles** | 8.9 (305 reviews) | Not enough data | 
| **Community Forums** | 8.9 (273 reviews) | Not enough data | 
| **Mobile Optimization** | 8.1 (41 reviews) | Not enough data | 
| **Personalization** | 8.3 (45 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Branding** | 8.6 (46 reviews) | Not enough data | 
| **Automation** | 8.3 (47 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (41 reviews) | Not enough data | 
| **Integrations** | 8.7 (43 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 9.0/10 | 320 |
| **Service Creatio** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | 7.9 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | 

#### Process

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Mentions** | 9.0 (56 reviews) | Not enough data | 
| **Tickets** | 9.3 (252 reviews) | Not enough data | 
| **Macros** | 9.1 (196 reviews) | Not enough data | 

#### Channels

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Email** | 9.3 (248 reviews) | Not enough data | 
| **Social** | 9.0 (232 reviews) | Not enough data | 
| **Live Chat** | 9.3 (249 reviews) | Not enough data | 
| **Phone** | 9.1 (186 reviews) | Not enough data | 
| **Text** | Feature Not Available | Not enough data | 

#### Insight

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Surveys** | 9.0 (174 reviews) | Not enough data | 
| **Reporting** | 9.0 (222 reviews) | Not enough data | 
| **Visitor Activity** | 9.2 (220 reviews) | Not enough data | 
| **Help Desk** | 9.3 (225 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.3/10 | 14 |
| **Service Creatio** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | 8.0 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (14 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Incident Management

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **Service Creatio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LiveAgent | Service Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to LiveAgent (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Service Creatio (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | LiveAgent | Service Creatio | 
|---|---|---|
| **Small-Business** | 67.3% | 55.6% | 
| **Mid-Market** | 23.2% | 33.3% | 
| **Enterprise** | 9.5% | 11.1% | 

### By Industry

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

#### Service Creatio

- **Computer Software:** 22.2%
- **Consulting:** 11.1%
- **Telecommunications:** 11.1%
- **Retail:** 11.1%
- **Market Research:** 11.1%
- **Information Technology and Services:** 11.1%
- **Entertainment:** 11.1%
- **Education Management:** 11.1%

---
## Alternatives

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)

### Alternatives to Service Creatio

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1135 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)

---
## Top Discussions

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

### Service Creatio

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveagent-vs-service-creatio)