Compare LiveAgent and SAP Service Cloud 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (39.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
No pricing available
LiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSAP Service Cloud
Star Rating
(262)4.4 out of 5
Market Segments
Mid-Market (39.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in user-friendliness, with many users appreciating its intuitive interface and accessibility. One user highlighted that it’s a complete ticketing solution that doesn’t require technical expertise to configure, making it easy for teams to get started quickly.
- Users say that SAP Service Cloud shines in analytics and reporting capabilities. Reviewers have noted how it helps track performance metrics like response time and customer satisfaction, which are crucial for managing customer support effectively.
- According to verified reviews, LiveAgent offers seamless integration with other tools, enhancing workflow and automation. Users have mentioned that this integration has significantly boosted productivity within their teams, allowing for smoother communication across departments.
- Reviewers mention that SAP Service Cloud provides robust case management features, making it straightforward to assign tasks, set priorities, and manage deadlines. This functionality is particularly appreciated by users who need to keep their support teams organized and efficient.
- G2 reviewers highlight that LiveAgent's customer support is highly responsive and helpful, which is essential for teams that rely on timely assistance. Users have expressed satisfaction with the support they receive, noting that it contributes to a positive overall experience with the software.
- Users report that while both platforms have strong features, SAP Service Cloud is often favored by mid-market companies for its comprehensive service management tools. However, LiveAgent is particularly popular among small businesses, with a significant portion of its user base coming from this segment, indicating its tailored approach to smaller teams.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
SAP Service Cloud
No pricing availableFree Trial
LiveAgent
Free Trial is available
SAP Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
1,295
8.8
220
Ease of Use
8.9
1,300
8.6
229
Ease of Setup
8.7
863
8.1
146
Ease of Admin
8.9
846
8.3
70
Quality of Support
9.1
1,234
8.8
216
Has the product been a good partner in doing business?
9.1
822
8.8
68
Product Direction (% positive)
8.9
1,258
9.4
222
Features by Category
Ticket and Case Management
9.0
777
|
Verified
8.9
98
9.0
776
|
Verified
8.8
99
8.7
756
|
Verified
8.7
104
8.8
712
|
Verified
8.5
94
8.6
573
|
Verified
8.6
91
8.7
701
|
Verified
8.6
89
8.9
716
|
Verified
8.8
91
8.6
442
|
Verified
8.8
98
Generative AI
8.2
30
8.3
34
8.1
30
8.5
34
Agentic AI - Help Desk
9.3
7
8.8
22
9.3
7
8.7
22
9.3
7
8.9
22
Communication Channels
8.7
652
|
Verified
9.0
90
9.0
715
|
Verified
8.7
93
9.1
695
|
Verified
8.7
93
8.6
537
|
Verified
8.5
85
8.7
379
|
Verified
8.3
88
Platform
7.9
413
|
Verified
8.3
91
8.4
664
|
Verified
8.2
96
8.7
526
|
Verified
8.9
90
8.6
377
|
Verified
8.6
94
8.5
647
|
Verified
8.7
91
8.8
694
|
Verified
8.9
91
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.5
66
Not enough data
8.8
60
Not enough data
8.7
60
Not enough data
8.6
62
Support Automation
Not enough data
8.5
62
Not enough data
8.9
60
Not enough data
8.8
60
Not enough data
8.7
64
Generative AI
Not enough data
8.5
17
Not enough data
8.7
17
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
8.2
96
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Generative AI
7.8
17
8.6
26
Self-Service Experience
9.1
322
8.7
98
8.9
305
8.6
95
8.9
273
8.5
95
8.1
41
8.3
93
8.3
45
8.4
101
Self-Service Platform
8.6
45
8.6
98
8.3
46
8.7
101
7.4
41
8.4
97
8.7
43
8.4
98
Agentic AI - Customer Self-Service
Not enough data
8.3
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
8.5
10
Not enough data
8.8
10
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
9.3
16
7.6
14
9.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and SAP Service Cloud are categorized as Digital Customer Service Platforms, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
22.9%
Computer Software
9.7%
Accounting
4.7%
Telecommunications
4.2%
Computer & Network Security
3.4%
Other
55.1%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
SAP Service Cloud has no discussions with answers
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