Compare LiveAgent, Salesforce Service Cloud, and Zendesk Support

Pricing

 
Ticket
$15/month
User Seat
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Essential
$5
/month
 
All-inclusive
$39/month
User Seat
Professional Edition
$ 75 USD
Per user/month (billed annually)
Team
$19
/month
 
Ticket+Chat
$29/month
User Seat
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Professional
$49
/month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.7
Ease of Use
Ease of Use
9.0
8.1
8.6
Ease of Setup
Ease of Setup
8.7
7.6
8.2
Ease of Admin
Ease of Admin
8.9
8.0
8.3
Quality of Support
Quality of Support
9.1
8.1
8.3
Ease of Doing Business With
Ease of Doing Business With
9.1
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
7.6
Meets Requirements
LiveAgent
8.8
Salesforce Service Cloud
8.5
Zendesk Support
8.7
Ease of Use
LiveAgent
9.0
Salesforce Service Cloud
8.1
Zendesk Support
8.6
Ease of Setup
LiveAgent
8.7
Salesforce Service Cloud
7.6
Zendesk Support
8.2
Ease of Admin
LiveAgent
8.9
Salesforce Service Cloud
8.0
Zendesk Support
8.3
Quality of Support
LiveAgent
9.1
Salesforce Service Cloud
8.1
Zendesk Support
8.3
Ease of Doing Business With
LiveAgent
9.1
Salesforce Service Cloud
8.4
Zendesk Support
8.4
Product Direction (% positive)
LiveAgent
9.0
Salesforce Service Cloud
7.8
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Salesforce Service Cloud
8.3
Zendesk Support
8.9
Ticket response user experience
LiveAgent
9.0
Salesforce Service Cloud
8.2
Zendesk Support
8.7
Workflow
LiveAgent
8.7
Salesforce Service Cloud
8.1
Zendesk Support
8.5
Response Automation
LiveAgent
8.8
Salesforce Service Cloud
8.1
Zendesk Support
8.4
SLA Management
LiveAgent
8.6
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Attachments/Screencasts
LiveAgent
8.7
Salesforce Service Cloud
7.7
Zendesk Support
8.4
Ticket Collaboration
LiveAgent
8.9
Salesforce Service Cloud
8.1
Zendesk Support
8.6
Knowledge Share
Knowledge Base
LiveAgent
9.1
Salesforce Service Cloud
8.6
Zendesk Support
8.6
Searchable Articles
LiveAgent
9.0
Salesforce Service Cloud
8.3
Zendesk Support
8.6
Community Forums
LiveAgent
8.9
Salesforce Service Cloud
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
LiveAgent
8.9
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Process
Mentions
LiveAgent
Not enough data available
Salesforce Service Cloud
8.8
Zendesk Support
8.5
Tickets
LiveAgent
9.4
Salesforce Service Cloud
8.7
Zendesk Support
9.2
Macros
LiveAgent
9.1
Salesforce Service Cloud
8.2
Zendesk Support
8.7
Collaboration
LiveAgent
9.3
Salesforce Service Cloud
8.8
Zendesk Support
8.7
Interaction
Web Portals
LiveAgent
9.0
Salesforce Service Cloud
8.4
Zendesk Support
8.6
Forum to Reponse
LiveAgent
9.1
Salesforce Service Cloud
8.4
Zendesk Support
8.5
Tickets and Tagging
LiveAgent
9.2
Salesforce Service Cloud
8.6
Zendesk Support
8.9
Live Chat
LiveAgent
9.4
Salesforce Service Cloud
8.3
Zendesk Support
8.6
Channels
Email
LiveAgent
9.4
Salesforce Service Cloud
8.8
Zendesk Support
9.1
Social
LiveAgent
9.2
Salesforce Service Cloud
8.4
Zendesk Support
8.6
Live Chat
LiveAgent
9.5
Salesforce Service Cloud
8.5
Zendesk Support
8.6
Phone
LiveAgent
9.3
Salesforce Service Cloud
8.6
Zendesk Support
8.1
Text
LiveAgent
Not enough data available
Salesforce Service Cloud
8.7
Zendesk Support
8.5
Insight
Surveys
LiveAgent
9.0
Salesforce Service Cloud
8.5
Zendesk Support
8.5
Reporting
LiveAgent
9.1
Salesforce Service Cloud
8.9
Zendesk Support
8.5
Visitor Activity
LiveAgent
9.2
Salesforce Service Cloud
8.6
Zendesk Support
8.6
Help Desk
LiveAgent
9.4
Salesforce Service Cloud
8.8
Zendesk Support
8.7
Communication Channels
Customer Portal
LiveAgent
8.7
Salesforce Service Cloud
8.3
Zendesk Support
8.5
Email to Case
LiveAgent
9.0
Salesforce Service Cloud
8.5
Zendesk Support
8.8
Chat/Live Support
LiveAgent
9.1
Salesforce Service Cloud
8.0
Zendesk Support
8.4
Social Integration
LiveAgent
8.6
Salesforce Service Cloud
8.0
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
Salesforce Service Cloud
8.0
Zendesk Support
8.1
Customer and Contacts Database
LiveAgent
8.6
Salesforce Service Cloud
8.3
Zendesk Support
8.2
Products and Version Tracking
LiveAgent
8.8
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Call Scripting
LiveAgent
8.8
Salesforce Service Cloud
7.9
Zendesk Support
8.0
Interactive Voice Response (IVR)
LiveAgent
8.7
Salesforce Service Cloud
8.0
Zendesk Support
7.8
Self Service/Community
Forums
LiveAgent
8.7
Salesforce Service Cloud
8.1
Zendesk Support
8.1
Knowledge Base
LiveAgent
8.6
Salesforce Service Cloud
8.2
Zendesk Support
8.4
Ideas/Feedback
LiveAgent
8.8
Salesforce Service Cloud
8.1
Zendesk Support
8.1
Q&A
LiveAgent
8.8
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Salesforce Service Cloud
8.1
Zendesk Support
8.0
Reporting
LiveAgent
8.6
Salesforce Service Cloud
8.0
Zendesk Support
8.0
Dashboards
LiveAgent
8.8
Salesforce Service Cloud
8.1
Zendesk Support
8.2
Platform
Mobile User Support
LiveAgent
8.0
Salesforce Service Cloud
7.8
Zendesk Support
8.1
ITIL Compliance
LiveAgent
8.7
Salesforce Service Cloud
8.2
Zendesk Support
8.2
Customization
LiveAgent
8.5
Salesforce Service Cloud
8.2
Zendesk Support
8.0
User, Role, and Access Management
LiveAgent
8.7
Salesforce Service Cloud
8.4
Zendesk Support
8.3
Internationalization
LiveAgent
8.7
Salesforce Service Cloud
8.0
Zendesk Support
8.2
Performance & Reliability
LiveAgent
9.0
Salesforce Service Cloud
8.3
Zendesk Support
8.5
Integration APIs
LiveAgent
8.5
Salesforce Service Cloud
8.1
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
24.7%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
41.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
34.3%
17.1%
LiveAgent
Small-Business
61.8%
Mid-Market
25.0%
Enterprise
13.2%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.1%
Enterprise
34.3%
Zendesk Support
Small-Business
38.0%
Mid-Market
44.9%
Enterprise
17.1%

Reviewers' Industry

 
Information Technology and Services
12.8%
Information Technology and Services
14.2%
Computer Software
17.1%
 
Computer Software
7.1%
Computer Software
14.0%
Information Technology and Services
14.6%
 
Internet
5.7%
Internet
7.5%
Internet
9.5%
 
Retail
4.9%
Non-Profit Organization Management
3.3%
Marketing and Advertising
4.7%
 
Marketing and Advertising
3.9%
Hospital & Health Care
3.2%
Retail
3.8%
 
Other
65.6%
Other
57.8%
Other
50.4%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.6%
Salesforce Service Cloud
Information Technology and Services
14.2%
Computer Software
14.0%
Internet
7.5%
Non-Profit Organization Management
3.3%
Hospital & Health Care
3.2%
Other
57.8%
Zendesk Support
Computer Software
17.1%
Information Technology and Services
14.6%
Internet
9.5%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Shawn l.
Consultant

Nothing really. Program is amazing

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Shawn l.
Consultant

Nothing really. Program is amazing

Salesforce Service Cloud
Most Helpful Favorable Review
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zendesk Support
No videos provided

Downloads

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LiveAgent
LiveAgent
Salesforce Service Cloud
Salesforce Service Cloud
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Zendesk Support
Zendesk Support