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Compare LiveAgent, Salesforce Service Cloud, and LiveChat

Pricing

 
Ticket
$9/month
User Seat
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Starter
$16
per seat / month
 
Ticket+Chat
$29/month
User Seat
Professional Edition
$ 75 USD
Per user/month (billed annually)
Team
$33
per seat / month
 
All-inclusive
$39/month
User Seat
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Business
$50
per seat / month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
9.1
Ease of Use
Ease of Use
9.0
8.0
9.4
Ease of Setup
Ease of Setup
8.7
7.5
9.1
Ease of Admin
Ease of Admin
8.9
8.0
9.2
Quality of Support
Quality of Support
9.1
8.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.1
8.4
9.1
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.4
Meets Requirements
LiveAgent
8.8
Salesforce Service Cloud
8.5
LiveChat
9.1
Ease of Use
LiveAgent
9.0
Salesforce Service Cloud
8.0
LiveChat
9.4
Ease of Setup
LiveAgent
8.7
Salesforce Service Cloud
7.5
LiveChat
9.1
Ease of Admin
LiveAgent
8.9
Salesforce Service Cloud
8.0
LiveChat
9.2
Quality of Support
LiveAgent
9.1
Salesforce Service Cloud
8.1
LiveChat
9.1
Ease of Doing Business With
LiveAgent
9.1
Salesforce Service Cloud
8.4
LiveChat
9.1
Product Direction (% positive)
LiveAgent
9.0
Salesforce Service Cloud
7.8
LiveChat
8.4

Features

Ticket and Case Management
Workflow
LiveAgent
8.7
Salesforce Service Cloud
8.1
LiveChat
9.0
Response Automation
LiveAgent
8.7
Salesforce Service Cloud
8.1
LiveChat
9.2
SLA Management
LiveAgent
8.6
Salesforce Service Cloud
8.0
LiveChat
8.6
Attachments/Screencasts
LiveAgent
8.7
Salesforce Service Cloud
7.7
LiveChat
9.0
Ticket Collaboration
LiveAgent
8.9
Salesforce Service Cloud
8.1
LiveChat
9.1
Ticket creation user experience
LiveAgent
9.0
Salesforce Service Cloud
8.3
LiveChat
9.2
Ticket response user experience
LiveAgent
9.0
Salesforce Service Cloud
8.2
LiveChat
9.1
Communication
Pop-up Chat
LiveAgent
9.4
Salesforce Service Cloud
8.5
LiveChat
9.2
Notifications
LiveAgent
9.1
Salesforce Service Cloud
8.3
LiveChat
9.0
Targeted Emails
LiveAgent
9.0
Salesforce Service Cloud
8.5
LiveChat
8.6
In-App Messaging
LiveAgent
9.0
Salesforce Service Cloud
8.6
LiveChat
8.8
Internal Use
Customization
LiveAgent
8.5
Salesforce Service Cloud
8.2
LiveChat
8.5
Conversation Archiving
LiveAgent
9.2
Salesforce Service Cloud
8.5
LiveChat
8.8
Lead Development
LiveAgent
Not enough data available
Salesforce Service Cloud
8.3
LiveChat
8.6
Knowledge Base
LiveAgent
8.9
Salesforce Service Cloud
8.0
LiveChat
8.6
Team Inbox
LiveAgent
9.1
Salesforce Service Cloud
8.6
LiveChat
8.6
Customer Profiles
LiveAgent
8.9
Salesforce Service Cloud
8.6
LiveChat
8.4
Communication Channels
Customer Portal
LiveAgent
8.7
Salesforce Service Cloud
8.2
LiveChat
9.3
Email to Case
LiveAgent
9.0
Salesforce Service Cloud
8.5
LiveChat
9.3
Chat/Live Support
LiveAgent
9.1
Salesforce Service Cloud
7.9
LiveChat
9.4
Social Integration
LiveAgent
8.6
Salesforce Service Cloud
8.0
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
Salesforce Service Cloud
8.0
LiveChat
8.8
Customer and Contacts Database
LiveAgent
8.6
Salesforce Service Cloud
8.3
LiveChat
8.9
Products and Version Tracking
LiveAgent
8.7
Salesforce Service Cloud
8.1
LiveChat
8.9
Call Scripting
LiveAgent
8.8
Salesforce Service Cloud
7.9
LiveChat
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.7
Salesforce Service Cloud
7.9
LiveChat
Not enough data available
Self Service/Community
Forums
LiveAgent
8.7
Salesforce Service Cloud
8.0
LiveChat
8.5
Knowledge Base
LiveAgent
8.6
Salesforce Service Cloud
8.2
LiveChat
8.9
Ideas/Feedback
LiveAgent
8.7
Salesforce Service Cloud
8.0
LiveChat
8.9
Q&A
LiveAgent
8.8
Salesforce Service Cloud
8.1
LiveChat
8.9
Reporting & Analytics
Social Monitoring
LiveAgent
8.6
Salesforce Service Cloud
8.1
LiveChat
8.5
Reporting
LiveAgent
8.6
Salesforce Service Cloud
8.0
LiveChat
9.1
Dashboards
LiveAgent
8.8
Salesforce Service Cloud
8.0
LiveChat
9.2
Platform
ITIL Compliance
LiveAgent
8.7
Salesforce Service Cloud
8.2
LiveChat
Not enough data available
Mobile User Support
LiveAgent
8.0
Salesforce Service Cloud
7.7
LiveChat
9.0
Customization
LiveAgent
8.5
Salesforce Service Cloud
8.2
LiveChat
8.5
User, Role, and Access Management
LiveAgent
8.7
Salesforce Service Cloud
8.4
LiveChat
9.5
Internationalization
LiveAgent
8.7
Salesforce Service Cloud
8.0
LiveChat
8.9
Performance & Reliability
LiveAgent
9.0
Salesforce Service Cloud
8.2
LiveChat
9.3
Integration APIs
LiveAgent
8.5
Salesforce Service Cloud
8.0
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.5%
24.7%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.4%
40.9%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
34.3%
16.8%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
40.9%
Enterprise
34.3%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
12.6%
Information Technology and Services
14.8%
Computer Software
9.5%
 
Computer Software
7.4%
Computer Software
14.2%
Information Technology and Services
8.3%
 
Internet
5.6%
Internet
8.0%
Retail
4.8%
 
Retail
4.5%
Hospital & Health Care
3.6%
Internet
4.8%
 
Marketing and Advertising
4.2%
Financial Services
3.4%
Telecommunications
3.5%
 
Other
65.8%
Other
55.9%
Other
69.1%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

G2 User

I liked the product. I didn't have any problems with it.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Happy customers. Let’s make them happier with Service Cloud.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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