Compare LiveAgent and Rocket.Chat
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Per Year
LiveAgent
Star Rating
(1,537)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plans
Rocket.Chat
Star Rating
(373)4.2 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Rocket.Chat. Users appreciate its ability to unify various customer communication channels, enhancing the customer service experience.
- Users say that LiveAgent's implementation process is notably quick and intuitive, with features like automated triggers that proactively engage website visitors. This has been highlighted as a key factor in streamlining customer service operations.
- Reviewers mention that Rocket.Chat offers impressive flexibility and control, particularly for organizations that prioritize security and compliance. The ability to self-host and customize the platform is a standout feature for many users.
- According to verified reviews, LiveAgent shines in its quality of support, receiving high praise for responsiveness and helpfulness. Users have noted that the platform allows for easy management of support requests, making it a reliable choice for customer service teams.
- Users highlight that while Rocket.Chat is effective for internal communication, particularly in addressing team issues, it may not match the comprehensive customer service capabilities of LiveAgent. The focus on internal chats can limit its appeal for businesses looking for a robust external support solution.
- G2 reviewers indicate that LiveAgent's ease of use and setup are significant advantages, with many users finding the onboarding process straightforward. In contrast, Rocket.Chat, while user-friendly, has received slightly lower ratings in these areas, suggesting room for improvement in user experience.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Rocket.Chat
Starter
Free
Per Year
Ideal for technical evaluation or small businesses
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:
Free Trial
LiveAgent
Free Trial is available
Rocket.Chat
No trial information availableRatings
Meets Requirements
8.9
1,299
8.6
282
Ease of Use
8.9
1,304
8.7
289
Ease of Setup
8.7
867
8.2
130
Ease of Admin
8.9
852
8.3
123
Quality of Support
9.1
1,238
8.0
237
Has the product been a good partner in doing business?
9.1
828
8.2
110
Product Direction (% positive)
8.9
1,262
8.4
278
Features by Category
Ticket and Case Management
9.0
779
|
Verified
Not enough data
9.0
779
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
713
|
Verified
Not enough data
8.6
574
|
Verified
Not enough data
8.7
702
|
Verified
Not enough data
8.9
718
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
654
|
Verified
Not enough data
9.1
719
|
Verified
Not enough data
9.1
699
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
663
|
Verified
8.0
109
|
Verified
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.6
165
Not enough data
8.1
175
Not enough data
8.0
167
Business Instant Messaging
Not enough data
7.7
108
Not enough data
7.6
103
Business Instant Messaging
Not enough data
7.8
151
Not enough data
9.0
170
Not enough data
8.5
125
Generative AI - Business Instant Messaging
Not enough data
9.0
5
AI - Business Instant Messaging
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
7.7
5
Not enough data
7.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Collaboration Tools
Not enough data
8.5
25
|
Verified
Not enough data
8.5
17
Not enough data
8.7
13
Not enough data
9.2
18
|
Verified
Not enough data
9.1
13
|
Verified
Meeting Coordination
Not enough data
9.2
19
Not enough data
8.7
17
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
9.2
16
Software Type
Not enough data
8.2
23
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
9.0
21
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Support
Not enough data
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
9.4
8
8.0
23
9.2
8
7.7
22
9.4
8
Communication
9.3
486
|
Verified
8.7
107
|
Verified
9.0
489
|
Verified
8.3
121
|
Verified
8.9
376
|
Verified
8.1
78
|
Verified
9.0
375
|
Verified
8.5
108
|
Verified
8.8
61
8.7
48
Internal Use
8.4
663
|
Verified
8.0
109
|
Verified
9.1
422
|
Verified
8.7
93
|
Verified
8.5
55
8.1
80
|
Verified
8.9
403
|
Verified
8.4
78
|
Verified
9.1
384
|
Verified
8.7
101
|
Verified
8.9
382
|
Verified
8.7
82
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
324
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
46
Not enough data
8.3
47
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Rocket.Chat are categorized as Live Chat
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Help Desk, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
22.8%
Computer Software
14.6%
Hospital & Health Care
4.3%
Marketing and Advertising
3.6%
Education Management
3.6%
Other
51.1%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
