Reduce your software costs by 18% overnight

Compare LiveAgent and Rhino Support

See this
side-by-side comparison of LiveAgent vs. Rhino Support
based on preference data from user reviews. LiveAgent rates 4.5/5 stars with 1,309 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
LiveAgent
LiveAgent
(1,309)
4.5 out of 5
LiveAgent
Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Star Rating
LiveAgent
LiveAgent
Rhino Support
Rhino Support
Market Segments
LiveAgent
LiveAgent
Small-Business (65.1% of reviews)
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Entry Level Price
LiveAgent
LiveAgent
$0/mo Unlimited
Rhino Support
Rhino Support
$47 per month

LiveAgent vs Rhino Support

  • Reviewers felt that LiveAgent meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Rhino Support.
Categories
Shared Categories
LiveAgent
LiveAgent
Rhino Support
Rhino Support
LiveAgent and Rhino Support are categorized as Help Desk and Live Chat
Unique Categories
LiveAgent
LiveAgent is categorized as Customer Self-Service and Social Customer Service
Rhino Support
Rhino Support has no unique categories
Pricing
LiveAgent
LiveAgent Pricing
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
LiveAgent
LiveAgent
8.9
Responses: 1138
Rhino Support
Rhino Support
8.3
Responses: 8
Ease of Use
LiveAgent
LiveAgent
8.9
Responses: 1141
Rhino Support
Rhino Support
7.9
Responses: 8
Ease of Setup
LiveAgent
LiveAgent
8.7
Responses: 745
Rhino Support
Rhino Support
Not enough data available
Ease of Admin
LiveAgent
LiveAgent
8.9
Responses: 743
Rhino Support
Rhino Support
Not enough data available
Quality of Support
LiveAgent
LiveAgent
9.1
Responses: 1085
Rhino Support
Rhino Support
7.7
Responses: 8
Ease of Doing Business With
LiveAgent
LiveAgent
9.2
Responses: 721
Rhino Support
Rhino Support
Not enough data available
Product Direction (% positive)
LiveAgent
LiveAgent
8.9
Responses: 1118
Rhino Support
Rhino Support
8.5
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket response user experience
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Workflow
LiveAgent
LiveAgent
8.7
Responses: 683
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Response Automation
LiveAgent
LiveAgent
8.8
Responses: 640
Verified Feature
Rhino Support
Rhino Support
Not enough data available
SLA Management
LiveAgent
LiveAgent
8.6
Responses: 505
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Attachments/Screencasts
LiveAgent
LiveAgent
8.7
Responses: 632
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket Collaboration
LiveAgent
LiveAgent
8.9
Responses: 644
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer and Contacts Database
LiveAgent
LiveAgent
8.7
Responses: 372
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication
Pop-up Chat
LiveAgent
LiveAgent
9.4
Responses: 422
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Notifications
LiveAgent
LiveAgent
9.1
Responses: 424
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Targeted Emails
LiveAgent
LiveAgent
9.0
Responses: 317
Verified Feature
Rhino Support
Rhino Support
Not enough data available
In-App Messaging
LiveAgent
LiveAgent
9.0
Responses: 316
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Co-Browsing
LiveAgent
LiveAgent
9.7
Responses: 5
Rhino Support
Rhino Support
Not enough data available
Internal Use
Customization
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Conversation Archiving
LiveAgent
LiveAgent
9.1
Responses: 365
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Lead Development
LiveAgent
LiveAgent
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Knowledge Base
LiveAgent
LiveAgent
9.0
Responses: 346
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Team Inbox
LiveAgent
LiveAgent
9.1
Responses: 331
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer Profiles
LiveAgent
LiveAgent
8.9
Responses: 328
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication Channels
Customer Portal
LiveAgent
LiveAgent
8.8
Responses: 580
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Email to Case
LiveAgent
LiveAgent
9.1
Responses: 645
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Chat/Live Support
LiveAgent
LiveAgent
9.1
Responses: 617
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Social Integration
LiveAgent
LiveAgent
8.6
Responses: 471
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Voice
LiveAgent
LiveAgent
8.7
Responses: 316
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Platform
Mobile User Support
LiveAgent
LiveAgent
7.9
Responses: 348
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customization
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
Rhino Support
Rhino Support
Not enough data available
User, Role, and Access Management
LiveAgent
LiveAgent
8.7
Responses: 457
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Integration
LiveAgent
LiveAgent
8.6
Responses: 311
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reporting
LiveAgent
LiveAgent
8.6
Responses: 577
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Dashboards
LiveAgent
LiveAgent
8.8
Responses: 624
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reviewers' Company Size
Reviewers of both LiveAgent and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveAgent
LiveAgent
65.1%
Rhino Support
Rhino Support
36.4%
Mid-Market
(51-1000 emp.)
LiveAgent
LiveAgent
24.1%
Rhino Support
Rhino Support
36.4%
Enterprise
(> 1000 emp.)
LiveAgent
LiveAgent
10.8%
Rhino Support
Rhino Support
27.3%
Reviewers' Industry
LiveAgent
LiveAgent Industry
Information Technology and Services
12.1%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.5%
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
LiveAgent
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Most Helpful Critical Review
LiveAgent
Kierra W.
Agency in Events Services

Sometimes it didn't work would be my only issue other then that I loved it.

Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
David A.
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
G2
pricing Read more
Monty the Mongoose crying
LiveAgent has no more discussions with answers
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Videos
LiveAgent
LiveAgent Videos
Video Preview

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Rhino Support
Rhino Support Videos
No videos provided
Downloads
LiveAgent
LiveAgent Downloads
Rhino Support
Rhino Support Downloads
No downloads provided
Request More InformationRequest More Information
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community