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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Mid-Market (70.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Contact Us
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansQualified
Star Rating
(1,344)4.9 out of 5
Market Segments
Mid-Market (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent offers a robust live chat feature with a score of 9.3, but Qualified excels with a score of 9.7, highlighting its superior chat capabilities and user-friendly interface that enhances customer engagement.
- Reviewers mention that while LiveAgent has a solid customization score of 8.4, Qualified stands out with a score of 9.4, allowing for more tailored solutions that meet specific business needs, which is particularly beneficial for mid-market companies.
- G2 users indicate that the quality of support for LiveAgent is commendable at 9.1, but Qualified surpasses this with an impressive score of 9.9, suggesting that users experience faster response times and more effective resolutions.
- Users on G2 highlight that LiveAgent's ease of setup is rated at 8.7, which is decent, but Qualified's score of 9.2 indicates a more streamlined onboarding process, making it easier for teams to get started quickly.
- Reviewers say that while LiveAgent's analytics capabilities score 8.7, Qualified's score of 9.3 reflects a more comprehensive analytics suite that provides deeper insights into customer interactions and performance metrics.
- Users report that both products have a team inbox feature rated equally at 9.1, but Qualified's additional functionalities in this area, such as better collaboration tools, make it a more appealing choice for teams managing multiple inquiries.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
LiveAgent
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.9
1,300
9.6
1,081
Ease of Use
8.9
1,305
9.2
1,090
Ease of Setup
8.7
868
9.2
790
Ease of Admin
8.9
845
9.2
783
Quality of Support
9.1
1,239
9.9
1,081
Has the product been a good partner in doing business?
9.1
821
9.9
800
Product Direction (% positive)
8.9
1,264
9.9
1,013
Features by Category
Ticket and Case Management
9.0
779
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
714
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.7
703
|
Verified
Not enough data
8.9
717
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
Generative AI
8.3
32
Not enough data
8.2
32
Not enough data
Agentic AI - Help Desk
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Communication Channels
8.7
654
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
9.1
696
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
9.4
563
|
Verified
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Messenger
Not enough data
9.2
349
|
Verified
Not enough data
9.1
374
|
Verified
Not enough data
9.6
430
|
Verified
Not enough data
9.3
392
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
403
|
Verified
Not enough data
7.3
172
Not enough data
Feature Not Available
Not enough data
8.5
173
|
Verified
Customers
Not enough data
9.4
378
|
Verified
Not enough data
9.4
332
|
Verified
Not enough data
9.2
390
|
Verified
Not enough data
9.5
378
|
Verified
Not enough data
9.4
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
36
Not enough data
8.4
33
Not enough data
8.8
37
Not enough data
8.9
38
Not enough data
9.0
38
Not enough data
8.5
35
Not enough data
8.6
34
Lead Facilitation
Not enough data
9.5
72
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
63
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
199
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
Not enough data
9.7
35
Not enough data
9.6
36
Not enough data
9.6
34
Automation - AI Agents
Not enough data
9.7
29
Not enough data
9.3
29
Not enough data
9.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
33
Not enough data
9.7
34
Not enough data
9.9
34
Autonomy - AI Agents
Not enough data
9.5
32
Not enough data
9.5
31
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
Not enough data
9.6
29
Not enough data
9.6
29
Responses
8.3
6
9.4
521
8.6
6
9.5
501
8.9
6
9.6
531
8.9
6
9.3
447
8.3
5
9.0
361
Platform
9.4
6
9.7
544
9.4
6
9.5
532
8.9
6
9.4
506
8.6
6
9.3
526
Not enough data
9.2
413
8.9
6
9.4
468
8.9
6
9.5
482
Generative AI
8.1
6
9.0
177
8.3
6
8.9
172
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.3
215
Not enough data
9.2
201
Not enough data
9.5
218
Settings
Not enough data
9.4
218
Not enough data
9.5
225
Not enough data
9.5
215
Personalization
Not enough data
9.4
219
Not enough data
9.5
202
Integrations
Not enough data
9.4
214
Not enough data
9.6
236
Not enough data
7.8
150
Not enough data
8.6
181
Not enough data
8.9
182
Generative AI
Not enough data
9.0
111
Not enough data
8.9
99
Not enough data
8.4
89
Not enough data
8.7
89
Not enough data
8.3
84
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Branding & Customizatio
Not enough data
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Automatic Rules & Configurations
Not enough data
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Agentic AI - Business Scheduling
Not enough data
9.4
14
Not enough data
9.5
13
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.6
22
9.1
152
8.0
23
9.1
148
7.7
22
8.5
103
Communication
9.3
485
|
Verified
9.7
646
|
Verified
9.0
489
|
Verified
9.4
629
|
Verified
8.9
376
|
Verified
8.7
386
9.0
374
|
Verified
9.4
484
|
Verified
8.8
61
9.2
418
|
Verified
Internal Use
8.4
664
|
Verified
9.4
563
|
Verified
9.1
422
|
Verified
9.3
516
|
Verified
8.5
55
9.5
566
|
Verified
8.9
403
|
Verified
9.3
524
|
Verified
9.1
384
|
Verified
9.1
410
|
Verified
8.9
382
|
Verified
9.3
507
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.3
62
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
67
Not enough data
9.0
62
Autonomy
Not enough data
8.8
61
Not enough data
9.1
60
Not enough data
9.0
63
Not enough data
8.8
61
Outbound Sales
Not enough data
9.3
56
Not enough data
9.0
54
Not enough data
8.4
49
Not enough data
9.2
58
Not enough data
9.1
55
Inbound Sales
Not enough data
9.0
61
Not enough data
9.5
62
Not enough data
8.8
55
Not enough data
9.6
66
Not enough data
9.3
65
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Knowledge Management, Social Customer Service, Help Desk, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
43.7%
Information Technology and Services
19.2%
Computer & Network Security
4.2%
Marketing and Advertising
4.1%
Financial Services
3.2%
Other
25.6%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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