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Compare LiveAgent and Qualified 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (70.4% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Contact Us
LiveAgent
Star Rating
(1,531)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansQualified
Star Rating
(1,427)4.9 out of 5
Market Segments
Mid-Market (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in its ease of use, with users appreciating its intuitive ticketing system that allows for quick categorization and routing of tasks. This feature is particularly beneficial for small businesses looking for a straightforward support solution.
- Users say that Qualified stands out for its AI capabilities, specifically mentioning the AI SDR (Rory) which has significantly improved their meeting conversion rates. This advanced functionality is a game-changer for mid-market companies aiming to enhance their lead generation processes.
- Reviewers mention that while LiveAgent offers a solid support system, it sometimes struggles with customization options compared to Qualified. Users have noted that they find it challenging to tailor the platform to their specific needs, which can hinder its effectiveness in more complex environments.
- According to verified reviews, Qualified receives high marks for its customer support, with users highlighting the exceptional service provided by their representatives. This level of support is crucial for businesses that require ongoing assistance and quick resolutions to issues.
- G2 reviewers report that LiveAgent has a lower overall satisfaction score compared to Qualified, indicating that users may face more challenges with the platform. Despite its user-friendly interface, some have expressed concerns about its ability to meet evolving business needs effectively.
- Users say that Qualified's onboarding process is notably smooth, with many praising the integration capabilities that allow for easy customization and updates. This is particularly advantageous for companies looking to implement a robust solution without extensive downtime.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
LiveAgent
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.9
1,294
9.6
1,132
Ease of Use
8.9
1,299
9.2
1,144
Ease of Setup
8.7
862
9.2
836
Ease of Admin
8.9
845
9.2
820
Quality of Support
9.1
1,233
9.9
1,133
Has the product been a good partner in doing business?
9.1
821
9.9
838
Product Direction (% positive)
8.9
1,258
9.9
1,067
Features by Category
Ticket and Case Management
9.0
777
|
Verified
Not enough data
9.0
775
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
715
|
Verified
Not enough data
8.6
442
|
Verified
Not enough data
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
694
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
9.4
567
|
Verified
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Messenger
Not enough data
9.2
351
|
Verified
Not enough data
9.1
402
|
Verified
Not enough data
9.6
442
|
Verified
Not enough data
9.3
400
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
423
|
Verified
Not enough data
7.3
173
Not enough data
Feature Not Available
Not enough data
8.5
174
|
Verified
Customers
Not enough data
9.4
383
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.1
405
|
Verified
Not enough data
9.5
392
|
Verified
Not enough data
9.4
391
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
39
Not enough data
8.4
34
Not enough data
8.9
39
Not enough data
8.8
40
Not enough data
9.1
41
Not enough data
8.6
36
Not enough data
8.6
35
Lead Facilitation
Not enough data
9.5
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
9.7
78
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
66
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
200
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
Not enough data
9.5
36
Not enough data
9.6
37
Not enough data
9.6
35
Automation - AI Agents
Not enough data
9.7
30
Not enough data
9.3
30
Not enough data
9.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
34
Not enough data
9.7
35
Not enough data
9.8
35
Autonomy - AI Agents
Not enough data
9.4
33
Not enough data
9.5
32
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
Not enough data
9.6
29
Not enough data
9.6
29
Responses
8.3
6
9.4
532
8.6
6
9.5
505
8.9
6
9.6
536
8.9
6
9.3
451
8.3
5
9.0
365
Platform
9.4
6
9.7
550
9.4
6
9.5
542
8.9
6
9.4
510
8.6
6
9.3
531
Not enough data
9.2
417
8.9
6
9.4
473
8.9
6
9.5
485
Generative AI
8.1
6
9.0
180
8.3
6
8.9
174
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Settings
Not enough data
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Personalization
Not enough data
9.4
222
Not enough data
9.5
205
Integrations
Not enough data
9.4
218
Not enough data
9.6
239
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Generative AI
Not enough data
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.5
113
Not enough data
9.1
131
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
154
Branding & Customizatio
Not enough data
9.2
143
Not enough data
9.3
137
Not enough data
9.2
121
Automatic Rules & Configurations
Not enough data
9.5
150
Not enough data
9.5
141
Not enough data
9.2
138
Agentic AI - Business Scheduling
Not enough data
9.4
15
Not enough data
9.5
14
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.6
22
9.1
153
8.0
23
9.1
149
7.7
22
8.5
104
Communication
9.3
485
|
Verified
9.7
653
|
Verified
9.0
489
|
Verified
9.4
635
|
Verified
8.9
376
|
Verified
8.7
393
9.0
374
|
Verified
9.4
487
|
Verified
8.8
61
9.1
421
|
Verified
Internal Use
8.4
664
|
Verified
9.4
567
|
Verified
9.1
422
|
Verified
9.3
520
|
Verified
8.5
55
9.5
570
|
Verified
8.9
403
|
Verified
9.3
528
|
Verified
9.1
384
|
Verified
9.1
413
|
Verified
8.9
382
|
Verified
9.3
511
|
Verified
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.4
70
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
79
Not enough data
9.1
70
Autonomy
Not enough data
8.9
63
Not enough data
9.1
64
Not enough data
9.0
64
Not enough data
8.8
62
Outbound Sales
Not enough data
9.3
59
Not enough data
9.0
56
Not enough data
8.4
50
Not enough data
9.3
63
Not enough data
9.1
56
Inbound Sales
Not enough data
9.0
62
Not enough data
9.4
71
Not enough data
8.8
56
Not enough data
9.6
78
Not enough data
9.4
75
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Help Desk, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
44.0%
Information Technology and Services
18.8%
Computer & Network Security
4.2%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.6%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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