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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Small-Business (66.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Starting at $79.00 Per Month
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansNapoleonCat.com
Star Rating
(136)4.7 out of 5
Market Segments
Small-Business (66.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent excels in its ticket creation user experience, scoring 9.0, while NapoleonCat.com does not provide a specific score for this feature, indicating a potential gap in user satisfaction for ticket management.
- Reviewers mention that NapoleonCat.com offers superior ease of use with a score of 9.4 compared to LiveAgent's 8.9, suggesting that users find NapoleonCat.com more intuitive and user-friendly for social media management.
- G2 users highlight that LiveAgent's quality of support is rated at 9.1, while NapoleonCat.com shines even brighter with a score of 9.6, indicating that users feel more supported when using NapoleonCat.com.
- Users on G2 report that LiveAgent has a robust multi-channel coverage, particularly in email and live chat, scoring 9.3, while NapoleonCat.com scores lower in live chat at 8.5, suggesting that LiveAgent may be more effective for businesses relying on these channels.
- Reviewers mention that NapoleonCat.com provides better social analytics features, particularly in post performance with a score of 9.1, while LiveAgent does not have a comparable score, indicating a stronger focus on social media metrics in NapoleonCat.com.
- Users say that LiveAgent's ticket collaboration feature scores 8.9, which is beneficial for teams working together, while NapoleonCat.com lacks a specific score for this feature, potentially indicating less emphasis on collaborative ticket management.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
NapoleonCat.com
Standard
Starting at $79.00
Per Month
Post, Analyze, and Report
- Publisher
- Analytics
- Team collaboration features
Free Trial
LiveAgent
Free Trial is available
NapoleonCat.com
Free Trial is available
Ratings
Meets Requirements
8.9
1,300
8.9
122
Ease of Use
8.9
1,305
9.3
122
Ease of Setup
8.7
868
9.1
81
Ease of Admin
8.9
845
9.3
77
Quality of Support
9.1
1,239
9.6
121
Has the product been a good partner in doing business?
9.1
821
9.4
74
Product Direction (% positive)
8.9
1,264
9.5
118
Features by Category
Ticket and Case Management
9.0
779
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
714
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.7
703
|
Verified
Not enough data
8.9
717
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
Generative AI
8.3
32
Not enough data
8.2
32
Not enough data
Agentic AI - Help Desk
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Communication Channels
8.7
654
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
9.1
696
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Not enough data
Platform
7.9
413
|
Verified
Not enough data
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Not enough data
Social Analytics
Not enough data
8.7(won by default)
44
Not enough data
9.0(won by default)
48
Not enough data
8.9(won by default)
47
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2(won by default)
26
Not enough data
8.7(won by default)
24
Reports & Dashboards
Not enough data
9.0(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
8.6(won by default)
41
Not enough data
7.8(won by default)
26
Agentic AI - Social Media Analytics
Not enough data
8.8(won by default)
7
Not enough data
8.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Content & Collaboration
Not enough data
8.4
44
Not enough data
Feature Not Available
Not enough data
9.0
44
Not enough data
8.4
41
Not enough data
8.9
46
Not enough data
8.1
37
Social Management
Not enough data
8.7
62
Not enough data
8.4
62
Not enough data
8.1
56
Not enough data
9.2
62
Not enough data
Feature Not Available
Not enough data
7.6
39
Not enough data
7.4
22
Agentic AI - Social Media Management
Not enough data
7.6
14
Not enough data
7.3
14
Not enough data
7.2
13
Not enough data
7.6
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.8
13
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Listening
Not enough data
9.0
37
Not enough data
8.4
33
Not enough data
9.5
19
Not enough data
Feature Not Available
Not enough data
8.5
18
Not enough data
8.5
19
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.5
34
Not enough data
9.3
39
Not enough data
8.9
18
Not enough data
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
Not enough data
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
13
7.9
33
7.9
13
Feature Not Available
Process
9.0
56
8.5
46
9.3
252
8.4
44
9.1
196
8.3
42
Channels
9.3
248
8.5
42
9.0
232
9.2
48
9.3
249
8.3
41
9.1
186
7.0
39
Feature Not Available
8.3
41
Insight
9.0
174
Feature Not Available
9.0
222
8.5
48
9.2
220
8.7
45
9.3
225
9.0
41
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and NapoleonCat.com are categorized as Social Customer Service
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Knowledge Management, Live Chat, Help Desk, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Call Center Infrastructure (CCI)
NapoleonCat.com is categorized as Social Media Management, Social Media Suites, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NapoleonCat.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Marketing and Advertising
44.4%
Internet
7.5%
Computer Software
7.5%
Online Media
6.0%
Telecommunications
3.8%
Other
30.8%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
How do you use NapoleonCat?
1 Comment
Official Response from NapoleonCat.com
NapoleonCat is a social media management tool that you can use to manage social media conversations (comments, messages, reviews, etc.), schedule and publish...Read more
Is NapoleonCat reliable?
1 Comment
Official Response from NapoleonCat.com
NapoleonCat is an official Meta Business Partner. It’s a reliable software recognized by platforms such as G2, SocialMediaToday, and users from all over the...Read more
Is NapoleonCat free?
1 Comment
Official Response from NapoleonCat.com
NapoleonCat isn’t free; however, you can sign up for a free 14-day trial. Additionally, NapoleonCat’s pricing is quite competitive, especially regarding the...Read more
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