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Compare LiveAgent and LogMeIn Rescue 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (39.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
No pricing available
LiveAgent
Star Rating
(1,530)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansLogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in providing a comprehensive customer support solution, with features like automated triggers that enhance real-time interactions. Users appreciate how it unifies various communication channels, making it easier to manage customer inquiries from emails, calls, and social media.
- Users say that LogMeIn Rescue is particularly effective for remote support, allowing IT professionals to connect to machines seamlessly without needing physical interaction. This capability is especially valued in work-from-home scenarios, where quick access to devices is crucial.
- According to verified reviews, LiveAgent has a higher overall satisfaction score, reflecting its ability to streamline customer service processes. Reviewers highlight the platform's user-friendly interface, which simplifies ticket management and enhances the overall customer experience.
- Reviewers mention that while LogMeIn Rescue offers impressive security features and versatility, it has fewer recent reviews compared to LiveAgent, which may indicate a smaller user base or less frequent updates. This could affect the reliability of user experiences shared in the community.
- G2 reviewers note that LiveAgent's quality of support is rated highly, with users praising the responsiveness and helpfulness of the support team. This contrasts with LogMeIn Rescue, where some users feel that support could be improved, despite its overall effectiveness in remote troubleshooting.
- Users highlight that both platforms have their strengths, but LiveAgent's focus on small businesses allows it to cater more effectively to that market segment, while LogMeIn Rescue is better suited for mid-market companies needing robust remote access solutions.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
LogMeIn Rescue
No pricing availableFree Trial
LiveAgent
Free Trial is available
LogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
8.9
1,293
9.3
159
Ease of Use
8.9
1,298
9.2
159
Ease of Setup
8.7
861
9.1
93
Ease of Admin
8.9
845
9.0
82
Quality of Support
9.1
1,232
8.8
142
Has the product been a good partner in doing business?
9.1
821
9.0
78
Product Direction (% positive)
8.9
1,257
8.5
149
Features by Category
Ticket and Case Management
9.0
777
|
Verified
8.7
52
|
Verified
9.0
775
|
Verified
8.6
50
|
Verified
8.7
756
|
Verified
9.0
54
|
Verified
8.8
712
|
Verified
Feature Not Available
8.6
573
|
Verified
9.2
42
8.7
701
|
Verified
9.2
59
|
Verified
8.9
715
|
Verified
9.0
47
|
Verified
8.6
442
|
Verified
Feature Not Available
Generative AI
8.2
30
8.0
11
8.1
30
8.6
11
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
652
|
Verified
8.8
55
|
Verified
9.0
715
|
Verified
8.6
46
9.1
694
|
Verified
9.2
66
|
Verified
8.6
537
|
Verified
Feature Not Available
8.7
379
|
Verified
Feature Not Available
Platform
7.9
413
|
Verified
8.6
36
|
Verified
8.4
664
|
Verified
8.9
36
|
Verified
8.7
526
|
Verified
9.1
37
|
Verified
8.6
377
|
Verified
9.0
28
|
Verified
8.5
647
|
Verified
8.9
54
|
Verified
8.8
694
|
Verified
8.9
53
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.7
46
Not enough data
9.6
45
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
43
Not enough data
8.9
43
Maintenance
Not enough data
9.3
43
Not enough data
8.8
33
Communication
Not enough data
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Security
Not enough data
9.3
40
Not enough data
9.0
39
Device Support
Not enough data
8.3
40
Not enough data
8.8
39
Not enough data
8.7
41
Performance
Not enough data
9.0
43
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Not enough data
Internal Use
8.4
664
|
Verified
8.9
36
|
Verified
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Reporting
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Access & Usability
Not enough data
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Platform
Not enough data
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Security
Not enough data
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Categories
Categories
Shared Categories
LiveAgent and LogMeIn Rescue are categorized as Help Desk
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Remote Desktop, Service Desk, Co-Browsing, and Remote Video Support
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
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