Compare LiveAgent vs Intercom

See this
comparison of LiveAgent vs. Intercom
based on data from user reviews. LiveAgent rates 4.5/5 stars with 994 reviews. Intercom rates 4.3/5 stars with 734 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
Engage
$53
starting from
 
Ticket+Chat
$29/month
User Seat
Respond
$53
starting from
 
Ticket
$15/month
User Seat
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
9.0
8.7
Ease of Setup
Ease of Setup
8.7
8.3
Ease of Admin
Ease of Admin
8.9
8.7
Quality of Support
Quality of Support
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
Meets Requirements
LiveAgent
8.8
Intercom
8.6
Ease of Use
LiveAgent
9.0
Intercom
8.7
Ease of Setup
LiveAgent
8.7
Intercom
8.3
Ease of Admin
LiveAgent
8.9
Intercom
8.7
Quality of Support
LiveAgent
9.1
Intercom
8.5
Ease of Doing Business With
LiveAgent
9.1
Intercom
8.8
Product Direction (% positive)
LiveAgent
9.0
Intercom
8.4

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Intercom
8.6
Ticket response user experience
LiveAgent
9.0
Intercom
8.7
Workflow
LiveAgent
8.7
Intercom
8.3
Response Automation
LiveAgent
8.7
Intercom
8.2
SLA Management
LiveAgent
8.6
Intercom
7.7
Attachments/Screencasts
LiveAgent
8.7
Intercom
8.7
Ticket Collaboration
LiveAgent
8.9
Intercom
8.8
Communication
Pop-up Chat
LiveAgent
9.4
Intercom
9.2
Notifications
LiveAgent
9.1
Intercom
8.8
Targeted Emails
LiveAgent
9.0
Intercom
8.6
In-App Messaging
LiveAgent
9.0
Intercom
9.0
Internal Use
Customization
LiveAgent
8.5
Intercom
7.8
Conversation Archiving
LiveAgent
9.2
Intercom
8.6
Lead Development
LiveAgent
Not enough data available
Intercom
8.0
Knowledge Base
LiveAgent
8.9
Intercom
8.1
Team Inbox
LiveAgent
9.1
Intercom
8.6
Customer Profiles
LiveAgent
8.9
Intercom
8.2
Communication Channels
Customer Portal
LiveAgent
8.7
Intercom
8.7
Email to Case
LiveAgent
9.0
Intercom
8.6
Chat/Live Support
LiveAgent
9.1
Intercom
9.3
Social Integration
LiveAgent
8.6
Intercom
8.4
Call Center
Make, Receive, and Record Calls
LiveAgent
8.7
Intercom
7.5
Customer and Contacts Database
LiveAgent
8.6
Intercom
8.2
Products and Version Tracking
LiveAgent
8.8
Intercom
7.8
Call Scripting
LiveAgent
8.8
Intercom
7.1
Interactive Voice Response (IVR)
LiveAgent
8.7
Intercom
7.1
Self Service/Community
Forums
LiveAgent
8.7
Intercom
7.7
Knowledge Base
LiveAgent
8.6
Intercom
8.6
Ideas/Feedback
LiveAgent
8.8
Intercom
8.2
Q&A
LiveAgent
8.8
Intercom
8.1
Reporting & Analytics
Social Monitoring
LiveAgent
8.6
Intercom
7.5
Reporting
LiveAgent
8.6
Intercom
7.7
Dashboards
LiveAgent
8.8
Intercom
7.8
Platform
Mobile User Support
LiveAgent
8.0
Intercom
8.6
ITIL Compliance
LiveAgent
8.7
Intercom
8.0
Customization
LiveAgent
8.5
Intercom
7.8
User, Role, and Access Management
LiveAgent
8.7
Intercom
8.7
Internationalization
LiveAgent
8.7
Intercom
8.0
Performance & Reliability
LiveAgent
9.0
Intercom
9.0
Integration APIs
LiveAgent
8.5
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
68.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.6%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
4.0%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Intercom
Small-Business
68.5%
Mid-Market
27.5%
Enterprise
4.0%

Reviewers' Industry

 
Information Technology and Services
12.5%
Computer Software
24.2%
 
Computer Software
7.4%
Internet
16.6%
 
Internet
5.5%
Information Technology and Services
14.9%
 
Retail
4.4%
Marketing and Advertising
6.9%
 
Marketing and Advertising
4.1%
Consumer Services
2.0%
 
Other
66.0%
Other
35.3%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.4%
Marketing and Advertising
4.1%
Other
66.0%
Intercom
Computer Software
24.2%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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