Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveAgent, Freshdesk, and TeamSupport

Pricing

 
Ticket
$9/month
User Seat
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
All-inclusive
$39/month
User Seat
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.6
Ease of Use
Ease of Use
9.0
8.8
8.6
Ease of Setup
Ease of Setup
8.7
8.6
8.3
Ease of Admin
Ease of Admin
8.9
8.7
8.7
Quality of Support
Quality of Support
9.1
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.1
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
8.6
9.0
Meets Requirements
LiveAgent
8.8
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
LiveAgent
9.0
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
LiveAgent
8.7
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
LiveAgent
8.9
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
LiveAgent
9.1
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
LiveAgent
9.1
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
LiveAgent
9.0
Freshdesk
8.6
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
LiveAgent
8.7
Freshdesk
8.4
TeamSupport
8.4
Response Automation
LiveAgent
8.7
Freshdesk
8.5
TeamSupport
8.5
SLA Management
LiveAgent
8.6
Freshdesk
8.2
TeamSupport
8.4
Attachments/Screencasts
LiveAgent
8.7
Freshdesk
8.4
TeamSupport
8.6
Ticket Collaboration
LiveAgent
8.9
Freshdesk
8.6
TeamSupport
8.8
Ticket creation user experience
LiveAgent
9.0
Freshdesk
8.9
TeamSupport
8.9
Ticket response user experience
LiveAgent
9.0
Freshdesk
8.8
TeamSupport
8.8
Knowledge Share
Knowledge Base
LiveAgent
9.1
Freshdesk
8.8
TeamSupport
8.3
Searchable Articles
LiveAgent
9.0
Freshdesk
8.6
TeamSupport
8.3
Community Forums
LiveAgent
9.0
Freshdesk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
LiveAgent
8.9
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
LiveAgent
9.0
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
LiveAgent
9.1
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
LiveAgent
9.3
Freshdesk
8.8
TeamSupport
8.8
Live Chat
LiveAgent
9.4
Freshdesk
8.8
TeamSupport
8.4
Communication Channels
Customer Portal
LiveAgent
8.7
Freshdesk
8.6
TeamSupport
8.4
Email to Case
LiveAgent
9.0
Freshdesk
9.0
TeamSupport
8.9
Chat/Live Support
LiveAgent
9.1
Freshdesk
8.5
TeamSupport
8.4
Social Integration
LiveAgent
8.6
Freshdesk
8.2
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
Freshdesk
8.3
TeamSupport
8.0
Customer and Contacts Database
LiveAgent
8.6
Freshdesk
8.0
TeamSupport
8.6
Products and Version Tracking
LiveAgent
8.7
Freshdesk
8.2
TeamSupport
8.6
Call Scripting
LiveAgent
8.8
Freshdesk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.7
Freshdesk
8.4
TeamSupport
Not enough data available
Self Service/Community
Forums
LiveAgent
8.7
Freshdesk
8.3
TeamSupport
8.2
Knowledge Base
LiveAgent
8.6
Freshdesk
8.5
TeamSupport
8.4
Ideas/Feedback
LiveAgent
8.7
Freshdesk
8.4
TeamSupport
8.4
Q&A
LiveAgent
8.8
Freshdesk
8.6
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
LiveAgent
8.6
Freshdesk
8.2
TeamSupport
Not enough data available
Reporting
LiveAgent
8.6
Freshdesk
7.8
TeamSupport
8.3
Dashboards
LiveAgent
8.8
Freshdesk
8.2
TeamSupport
8.6
Platform
ITIL Compliance
LiveAgent
8.7
Freshdesk
8.3
TeamSupport
Not enough data available
Mobile User Support
LiveAgent
8.0
Freshdesk
8.1
TeamSupport
7.4
Customization
LiveAgent
8.5
Freshdesk
8.0
TeamSupport
8.5
User, Role, and Access Management
LiveAgent
8.7
Freshdesk
8.5
TeamSupport
8.7
Internationalization
LiveAgent
8.7
Freshdesk
8.1
TeamSupport
7.9
Performance & Reliability
LiveAgent
9.0
Freshdesk
8.8
TeamSupport
8.7
Integration APIs
LiveAgent
8.5
Freshdesk
8.2
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.6%
52.7%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.3%
36.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
10.9%
11.8%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
12.6%
Information Technology and Services
20.4%
Computer Software
26.7%
 
Computer Software
7.4%
Computer Software
13.9%
Information Technology and Services
21.0%
 
Internet
5.6%
Internet
5.9%
Internet
5.7%
 
Retail
4.5%
Education Management
3.7%
Financial Services
4.4%
 
Marketing and Advertising
4.2%
E-Learning
3.4%
Hospitality
3.7%
 
Other
65.8%
Other
52.7%
Other
38.5%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Freshdesk a QuestionContact Freshdesk
Add Product
LiveAgent
LiveAgent
Freshdesk
Freshdesk
TeamSupport
TeamSupport