Compare LiveAgent vs Freshdesk

See this
comparison of LiveAgent vs. Freshdesk
based on data from user reviews. LiveAgent rates 4.5/5 stars with 994 reviews. Freshdesk rates 4.4/5 stars with 2,134 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Ticket
$15/month
User Seat
Sprout
Free
for UNLIMITED agents
 
All-inclusive
$39/month
User Seat
Blossom
$19
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
Ease of Use
Ease of Use
9.0
8.8
Ease of Setup
Ease of Setup
8.7
8.6
Ease of Admin
Ease of Admin
8.9
8.7
Quality of Support
Quality of Support
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
8.7
Meets Requirements
LiveAgent
8.8
Freshdesk
8.5
Ease of Use
LiveAgent
9.0
Freshdesk
8.8
Ease of Setup
LiveAgent
8.7
Freshdesk
8.6
Ease of Admin
LiveAgent
8.9
Freshdesk
8.7
Quality of Support
LiveAgent
9.1
Freshdesk
8.9
Ease of Doing Business With
LiveAgent
9.1
Freshdesk
8.8
Product Direction (% positive)
LiveAgent
9.0
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Freshdesk
8.9
Ticket response user experience
LiveAgent
9.0
Freshdesk
8.8
Workflow
LiveAgent
8.7
Freshdesk
8.4
Response Automation
LiveAgent
8.7
Freshdesk
8.4
SLA Management
LiveAgent
8.6
Freshdesk
8.2
Attachments/Screencasts
LiveAgent
8.7
Freshdesk
8.4
Ticket Collaboration
LiveAgent
8.9
Freshdesk
8.6
Knowledge Share
Knowledge Base
LiveAgent
9.1
Freshdesk
8.8
Searchable Articles
LiveAgent
9.0
Freshdesk
8.6
Community Forums
LiveAgent
9.0
Freshdesk
8.5
Interactive FAQs & Forums
LiveAgent
9.0
Freshdesk
8.5
Communication
Pop-up Chat
LiveAgent
9.4
Freshdesk
9.1
Notifications
LiveAgent
9.1
Freshdesk
8.8
Targeted Emails
LiveAgent
9.0
Freshdesk
9.0
In-App Messaging
LiveAgent
9.0
Freshdesk
Not enough data available
Process
Mentions
LiveAgent
Not enough data available
Freshdesk
Not enough data available
Tickets
LiveAgent
9.4
Freshdesk
9.4
Macros
LiveAgent
9.1
Freshdesk
8.8
Collaboration
LiveAgent
9.3
Freshdesk
9.1
Interaction
Web Portals
LiveAgent
9.1
Freshdesk
7.2
Forum to Reponse
LiveAgent
9.1
Freshdesk
8.5
Tickets and Tagging
LiveAgent
9.3
Freshdesk
8.8
Live Chat
LiveAgent
9.4
Freshdesk
8.8
Internal Use
Customization
LiveAgent
8.5
Freshdesk
8.0
Conversation Archiving
LiveAgent
9.2
Freshdesk
Not enough data available
Lead Development
LiveAgent
Not enough data available
Freshdesk
Not enough data available
Knowledge Base
LiveAgent
8.9
Freshdesk
8.9
Team Inbox
LiveAgent
9.1
Freshdesk
8.9
Customer Profiles
LiveAgent
8.9
Freshdesk
8.6
Channels
Email
LiveAgent
9.4
Freshdesk
9.3
Social
LiveAgent
9.2
Freshdesk
8.9
Live Chat
LiveAgent
9.5
Freshdesk
9.1
Phone
LiveAgent
9.4
Freshdesk
8.8
Text
LiveAgent
Not enough data available
Freshdesk
Not enough data available
Insight
Surveys
LiveAgent
9.1
Freshdesk
8.9
Reporting
LiveAgent
9.1
Freshdesk
Not enough data available
Visitor Activity
LiveAgent
9.2
Freshdesk
8.9
Help Desk
LiveAgent
9.4
Freshdesk
9.2
Communication Channels
Customer Portal
LiveAgent
8.7
Freshdesk
8.6
Email to Case
LiveAgent
9.0
Freshdesk
8.9
Chat/Live Support
LiveAgent
9.1
Freshdesk
8.5
Social Integration
LiveAgent
8.6
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
LiveAgent
8.7
Freshdesk
8.3
Customer and Contacts Database
LiveAgent
8.6
Freshdesk
8.0
Products and Version Tracking
LiveAgent
8.8
Freshdesk
8.3
Call Scripting
LiveAgent
8.8
Freshdesk
8.2
Interactive Voice Response (IVR)
LiveAgent
8.7
Freshdesk
8.4
Self Service/Community
Forums
LiveAgent
8.7
Freshdesk
8.3
Knowledge Base
LiveAgent
8.6
Freshdesk
8.5
Ideas/Feedback
LiveAgent
8.8
Freshdesk
8.4
Q&A
LiveAgent
8.8
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
LiveAgent
8.6
Freshdesk
8.2
Reporting
LiveAgent
8.6
Freshdesk
7.9
Dashboards
LiveAgent
8.8
Freshdesk
8.2
Platform
Mobile User Support
LiveAgent
8.0
Freshdesk
8.1
ITIL Compliance
LiveAgent
8.7
Freshdesk
8.3
Customization
LiveAgent
8.5
Freshdesk
8.0
User, Role, and Access Management
LiveAgent
8.7
Freshdesk
8.5
Internationalization
LiveAgent
8.7
Freshdesk
8.1
Performance & Reliability
LiveAgent
9.0
Freshdesk
8.8
Integration APIs
LiveAgent
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.6%
36.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.9%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
12.5%
Information Technology and Services
20.4%
 
Computer Software
7.4%
Computer Software
13.9%
 
Internet
5.5%
Internet
5.8%
 
Retail
4.4%
Education Management
3.7%
 
Marketing and Advertising
4.1%
E-Learning
3.4%
 
Other
66.0%
Other
52.9%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.4%
Marketing and Advertising
4.1%
Other
66.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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