# LiveAgent vs eGain Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to eGain Chat. This suggests that users find LiveAgent to be a more reliable choice for their live chat needs.
- **Users say** that eGain Chat offers an intuitive user interface that enhances responsiveness, with features like alert notifications that help agents address customer issues promptly. This immediacy is a standout aspect for those who prioritize quick customer service.
- **According to verified reviews** , LiveAgent shines in its ability to unify various customer communication channels, including emails, calls, and social media. This integration allows teams to streamline their customer service processes, leading to improved customer experiences.
- **Reviewers mention** that while eGain Chat is easy to use and has a friendly financial aspect, it has fewer recent reviews, indicating a potential lack of current user engagement compared to LiveAgent, which has a robust number of recent feedback.
- **Users highlight** that LiveAgent's automated triggers are particularly effective in enhancing the online shopping experience by proactively engaging visitors. This feature is a key differentiator for businesses looking to boost sales through real-time support.
- **G2 reviewers note** that eGain Chat has received high marks for quality of support, suggesting that users feel well-supported when using the platform. However, the overall lower G2 Score indicates that there may be other areas where it does not meet user expectations as effectively as LiveAgent.



| | LiveAgent | eGain Chat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,539 | 10 | 
| **Largest Market Segment** | Small-Business (67.3% of reviews) | Enterprise (70.0% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 agent / Per Month | No pricing available | 

---
## Top Pros & Cons

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

### eGain Chat

**Not enough data**

---
## Ratings Comparison
| Rating | LiveAgent | eGain Chat | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1301 reviews) | 9.3 (9 reviews) | 
  | **Ease of Use** | 8.9 (1306 reviews) | 9.8 (9 reviews) | 
  | **Ease of Setup** | 8.7 (869 reviews) | Not enough data | 
  | **Ease of Admin** | 8.9 (854 reviews) | Not enough data | 
  | **Quality of Support** | 9.1 (1240 reviews) | 9.6 (8 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (830 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.9 (1264 reviews) | 10.0 (8 reviews) | 

---
## Pricing

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

### eGain Chat

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 1086 |
| **eGain Chat** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (780 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.0 (780 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.7 (758 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.8 (714 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.6 (574 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.7 (703 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (718 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.6 (444 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | 8.0 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (30 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (7 reviews) | Not enough data | 

#### Communication Channels

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Customer Portal** | 8.7 (654 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.1 (720 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (699 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.6 (539 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (381 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Mobile User Support** | 7.9 (413 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (663 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.7 (526 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.6 (377 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.5 (647 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (694 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 6 |
| **eGain Chat** | N/A | N/A |

#### Channels

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Multi-Channel Coverage** | 8.7 (5 reviews) | Not enough data | 
| **Open Listening** | 8.3 (5 reviews) | Not enough data | 
| **Physical Media** | 8.3 (5 reviews) | Not enough data | 

#### Design

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Communications Strategy Development** | 8.0 (5 reviews) | Not enough data | 
| **Create Content** | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | 8.7 (5 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (6 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Usability

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Productivity Tools

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.0/10 | 8 |
| **eGain Chat** | N/A | N/A |

#### Channels

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Voice** | 8.8 (7 reviews) | Not enough data | 
| **Social** | 8.1 (7 reviews) | Not enough data | 
| **Web Chat** | 9.3 (7 reviews) | Not enough data | 
| **Mobile SMS** | 5.7 (7 reviews) | Not enough data | 
| **Email** | 8.8 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Session Routing** | 9.0 (7 reviews) | Not enough data | 
| **Session Queuing** | 8.8 (7 reviews) | Not enough data | 
| **Concurrent Calling** | 8.1 (7 reviews) | Not enough data | 
| **Speech Analytics** | 6.3 (5 reviews) | Not enough data | 
| **Auto Dialer** | 5.8 (6 reviews) | Not enough data | 
| **IVR** | 8.1 (6 reviews) | Not enough data | 
| **Inbound Screen Pop** | 7.4 (7 reviews) | Not enough data | 
| **Persistent Data** | 8.3 (7 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Session Summary Notes** | 9.3 (5 reviews) | Not enough data | 
| **Administrator Access** | 8.6 (6 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (6 reviews) | Not enough data | 
| **Session Recording** | 8.3 (6 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.6 (6 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.8/10 | 8 |
| **eGain Chat** | N/A | N/A |

#### Responses

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Customization** | 8.6 (7 reviews) | Not enough data | 
| **Control** | 8.6 (6 reviews) | Not enough data | 
| **Route To Human** | 8.9 (6 reviews) | Not enough data | 
| **Menu bars** | 8.9 (6 reviews) | Not enough data | 
| **Drip sequences** | 8.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Live chat** | 9.4 (6 reviews) | Not enough data | 
| **Integrations** | 9.4 (6 reviews) | Not enough data | 
| **Branding** | 8.9 (6 reviews) | Not enough data | 
| **Analytics** | 8.6 (6 reviews) | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | 8.9 (6 reviews) | Not enough data | 
| **Collection of information** | 8.9 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | 8.1 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Feedback Management

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Platform

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.7/10 | 951 |
| **eGain Chat** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (23 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.7 (22 reviews) | Not enough data | 

#### Communication

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Pop-up Chat** | 9.3 (486 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (489 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (376 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 9.0 (375 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (61 reviews) | Not enough data | 

####  Internal Use

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Customization ** | 8.4 (663 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.1 (422 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.5 (55 reviews) | Not enough data | 
| **Knowledge Base** | 8.9 (403 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.1 (384 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.9 (382 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.4/10 | 484 |
| **eGain Chat** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Summarization** | 7.8 (17 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Knowledge Base** | 9.1 (324 reviews) | Not enough data | 
| **Searchable Articles** | 8.9 (305 reviews) | Not enough data | 
| **Community Forums** | 8.9 (273 reviews) | Not enough data | 
| **Mobile Optimization** | 8.1 (41 reviews) | Not enough data | 
| **Personalization** | 8.3 (45 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Branding** | 8.6 (46 reviews) | Not enough data | 
| **Automation** | 8.3 (47 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (41 reviews) | Not enough data | 
| **Integrations** | 8.7 (43 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 9.0/10 | 320 |
| **eGain Chat** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | 7.9 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | 

#### Process

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Mentions** | 9.0 (56 reviews) | Not enough data | 
| **Tickets** | 9.3 (252 reviews) | Not enough data | 
| **Macros** | 9.1 (196 reviews) | Not enough data | 

#### Channels

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Email** | 9.3 (248 reviews) | Not enough data | 
| **Social** | 9.0 (232 reviews) | Not enough data | 
| **Live Chat** | 9.3 (249 reviews) | Not enough data | 
| **Phone** | 9.1 (186 reviews) | Not enough data | 
| **Text** | Feature Not Available | Not enough data | 

#### Insight

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Surveys** | 9.0 (174 reviews) | Not enough data | 
| **Reporting** | 9.0 (222 reviews) | Not enough data | 
| **Visitor Activity** | 9.2 (220 reviews) | Not enough data | 
| **Help Desk** | 9.3 (225 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | 8.3/10 | 14 |
| **eGain Chat** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | 8.0 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (14 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Generative AI

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveAgent** | N/A | N/A |
| **eGain Chat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LiveAgent | eGain Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to LiveAgent (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | LiveAgent | eGain Chat | 
|---|---|---|
| **Small-Business** | 67.3% | 10.0% | 
| **Mid-Market** | 23.2% | 20.0% | 
| **Enterprise** | 9.5% | 70.0% | 

### By Industry

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

#### eGain Chat

- **Computer Networking:** 20.0%
- **Medical Devices:** 10.0%
- **Internet:** 10.0%
- **Insurance:** 10.0%
- **Consumer Services:** 10.0%
- **Computer Hardware:** 10.0%
- **Broadcast Media:** 10.0%
- **Banking:** 10.0%
- **Apparel & Fashion:** 10.0%

---
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### Alternatives to eGain Chat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) — 3.9/5 stars (134 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7608 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)

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## Top Discussions

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

### eGain Chat

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveagent-vs-egain-chat)