Compare Live800 and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (72.7% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 100 Visitors Per Month
Live800
Star Rating
(11)3.8 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Live800LiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user satisfaction, with a significantly higher overall score compared to Live800. Users appreciate its well-thought-out system and the variety of add-on modules that enhance lead tracking and conversion.
- Users say that LiveChat's implementation process is smooth and intuitive, making it easier for teams to get started quickly. In contrast, Live800, while noted for its user-friendly interface, has fewer recent reviews, which may indicate less current user engagement.
- Reviewers mention that LiveChat provides excellent support features, including canned responses and engagement tools that streamline customer interactions. This is highlighted by users who find the platform effective in turning customer support into a revenue-driving function.
- According to verified reviews, Live800 offers strong customer interaction tools and is praised for its video conferencing capabilities. However, it faces challenges in overall user satisfaction, as indicated by its lower G2 score and fewer reviews.
- Users highlight that LiveChat's analytics and real-time support features significantly improve response times, making it a preferred choice for businesses looking to enhance customer engagement. In comparison, while Live800 has useful features, it lacks the same level of comprehensive analytics that LiveChat provides.
- Reviewers note that LiveChat's ease of use and setup are standout features, with many users expressing satisfaction with the platform's ability to balance automation and human interaction. Live800, while easy to use, does not match the same level of user satisfaction in these areas, as reflected in its lower ratings.
Pricing
Entry-Level Pricing
Live800
No pricing availableLiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Live800
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
8.3
11
9.1
701
Ease of Use
7.9
11
9.3
700
Ease of Setup
Not enough data
9.0
280
Ease of Admin
Not enough data
9.1
271
Quality of Support
7.4
11
9.1
649
Has the product been a good partner in doing business?
Not enough data
9.1
263
Product Direction (% positive)
7.9
11
8.3
694
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
8.8
7
|
Verified
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
8.8
8
|
Verified
9.2
327
|
Verified
8.8
8
|
Verified
8.9
326
|
Verified
8.8
8
8.4
221
9.0
8
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
8.8
7
|
Verified
8.4
281
|
Verified
9.2
8
|
Verified
8.8
303
|
Verified
9.0
8
8.6
253
|
Verified
9.2
8
|
Verified
8.6
258
|
Verified
8.8
7
|
Verified
8.6
244
|
Verified
9.0
8
|
Verified
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Live800 and LiveChat are categorized as Live Chat
Unique Categories
Live800 has no unique categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Live800
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Warehousing
9.1%
Religious Institutions
9.1%
Outsourcing/Offshoring
9.1%
Insurance
9.1%
Information Technology and Services
9.1%
Other
54.5%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Live800 has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
