Compare Listen360 and Yext 
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Enterprise (39.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Listen360
Star Rating
(45)4.5 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Listen360Yext
Star Rating
(1,091)4.4 out of 5
Market Segments
Enterprise (39.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Yext excels in managing multiple online platforms from a single interface, making it easier for businesses to streamline their online presence. Users appreciate the ability to pull all business listing profiles into one place, which simplifies management tasks.
- Users say that Listen360 stands out for its focus on customer feedback, particularly through its NPS score tracking. Reviewers highlight the platform's great data filters, which allow for easy analysis of customer and student feedback, making it a valuable tool for understanding client satisfaction.
- According to verified reviews, Yext has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in comments about the ease of preplanning and scheduling posts, which helps businesses maintain a consistent online presence.
- Reviewers mention that Listen360 offers a user-friendly experience, particularly in terms of integration and feedback collection. Users find it easy to analyze reviews and gather insights, which is crucial for businesses looking to improve their services based on customer input.
- G2 reviewers highlight that while Yext has a robust feature set, some users face challenges with specific workflow configurations. This can lead to a steeper learning curve for new users compared to Listen360, which is noted for its straightforward setup and usability.
- Users report that Listen360 provides excellent support and guidance, with many praising the quality of assistance they receive. This contrasts with Yext, where some users feel that support could be more responsive, impacting their overall satisfaction with the service.
Pricing
Entry-Level Pricing
Listen360
No pricing availableYext
No pricing availableFree Trial
Listen360
No trial information availableYext
Free Trial is available
Ratings
Meets Requirements
9.1
31
8.8
828
Ease of Use
9.4
31
8.5
848
Ease of Setup
8.8
18
8.4
626
Ease of Admin
9.3
16
8.5
410
Quality of Support
9.3
27
8.5
777
Has the product been a good partner in doing business?
9.6
18
8.7
410
Product Direction (% positive)
9.2
28
8.3
801
Features by Category
Content
Not enough data
8.0
117
Not enough data
7.7
113
Not enough data
7.7
107
Not enough data
7.5
104
Not enough data
7.9
107
Not enough data
7.8
111
Not enough data
8.0
114
Not enough data
8.0
115
Not enough data
7.9
107
Design
Not enough data
7.5
106
Not enough data
7.5
104
Not enough data
7.9
106
Not enough data
7.6
112
Platform
Not enough data
7.8
112
Not enough data
8.1
117
Not enough data
7.9
113
Not enough data
8.4
122
Not enough data
8.3
117
Not enough data
7.8
103
Not enough data
8.1
125
Not enough data
8.0
110
Agentic AI - Web Content Management
Not enough data
5.2
17
Not enough data
6.1
17
Monitoring
Not enough data
7.3
25
Not enough data
8.0
27
Not enough data
7.9
28
Administration
Not enough data
7.7
30
Not enough data
7.8
27
Not enough data
8.3
26
Not enough data
7.5
27
Standards
Not enough data
7.8
30
Not enough data
7.1
26
Not enough data
7.1
21
Not enough data
7.2
23
Agentic AI - Digital Governance
Not enough data
6.4
7
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
7.1
8
Not enough data
6.4
7
Not enough data
6.9
7
Content Management
Not enough data
8.4
29
Not enough data
8.1
25
Not enough data
8.5
28
Content Discovery
Not enough data
8.7
30
Not enough data
8.0
24
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
8.2
25
Not enough data
7.8
23
Generative AI
Not enough data
7.1
16
Not enough data
7.2
16
Administration
Not enough data
7.8
50
Not enough data
7.6
47
Not enough data
7.5
50
Knowledge Management
Not enough data
8.6
49
Not enough data
8.0
41
Not enough data
8.1
49
Compliance
Not enough data
8.0
46
Not enough data
7.8
44
Not enough data
7.8
44
Not enough data
7.7
43
Customer Support
Not enough data
8.0
39
Not enough data
7.9
38
Not enough data
7.2
31
Data Security
Not enough data
7.6
38
Not enough data
7.9
39
Not enough data
8.2
43
Not enough data
7.7
37
Administration
Not enough data
7.5
40
Not enough data
8.4
47
Not enough data
8.6
45
Generative AI
Not enough data
7.1
25
Business Tools
Not enough data
8.6
97
Not enough data
8.1
64
Not enough data
7.8
62
Not enough data
8.1
82
Not enough data
7.8
66
Customer Tools
Not enough data
9.0
108
Not enough data
8.6
88
Not enough data
8.3
75
Not enough data
8.1
84
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
6.7
10
Not enough data
6.5
11
Not enough data
7.2
10
Not enough data
6.2
10
Not enough data
6.3
10
Segmentation
Not enough data
5.3
12
Not enough data
5.6
12
Targeting
Not enough data
5.6
12
Not enough data
5.7
12
Triggered Content
Not enough data
5.8
12
Not enough data
5.6
12
Not enough data
5.6
12
Personalized Content
Not enough data
5.3
12
Not enough data
5.4
12
Not enough data
5.4
12
Agentic AI - Personalization Engines
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
4.7
6
Not enough data
5.0
6
Listing Management
Not enough data
8.9
230
|
Verified
Not enough data
8.6
206
|
Verified
Not enough data
8.3
234
|
Verified
Not enough data
8.6
232
|
Verified
Performance
Not enough data
8.5
239
|
Verified
Not enough data
8.3
239
|
Verified
Knowledge Pages
Not enough data
8.1
82
Not enough data
8.0
74
Not enough data
7.7
70
Not enough data
7.4
64
Not enough data
8.2
77
Not enough data
8.1
75
Knowledge Dissemination
Not enough data
8.2
81
Not enough data
8.4
80
Not enough data
8.4
84
Not enough data
8.3
80
Not enough data
7.9
77
Not enough data
7.8
60
Not enough data
8.2
75
Not enough data
8.1
72
Not enough data
8.2
76
Agentic AI - Knowledge Base
Not enough data
7.0
19
Not enough data
6.9
18
Not enough data
6.9
18
Local Search Optimization
Not enough data
8.0
129
Not enough data
8.8
150
|
Verified
Not enough data
8.7
159
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
7.2
108
|
Verified
Not enough data
8.2
151
|
Verified
SEO Auditing & Monitoring
Not enough data
6.3
17
Not enough data
6.8
20
Not enough data
6.6
17
Not enough data
5.7
15
Agentic AI - SEO Tools
Not enough data
6.1
12
Not enough data
6.4
12
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
5.4
12
Not enough data
6.0
12
SEO Content & Rankings
Not enough data
5.7
29
Not enough data
6.1
31
Not enough data
5.8
29
Not enough data
6.6
16
Not enough data
6.5
14
SEO Reporting
Not enough data
5.6
29
Not enough data
6.4
16
Not enough data
6.5
16
Not enough data
6.3
14
Generative AI
Not enough data
6.8
16
Not enough data
5.8
12
Content & Collaboration
Not enough data
8.0(won by default)
97
Not enough data
8.1(won by default)
93
Not enough data
7.8(won by default)
89
Not enough data
7.8(won by default)
92
Not enough data
8.1(won by default)
100
Not enough data
8.0(won by default)
90
Social Management
Not enough data
7.9(won by default)
145
Not enough data
8.4(won by default)
151
Not enough data
8.0(won by default)
142
Not enough data
8.1(won by default)
146
Not enough data
7.4(won by default)
129
Not enough data
7.7(won by default)
99
Not enough data
7.8(won by default)
101
Agentic AI - Social Media Management
Not enough data
6.9(won by default)
22
Not enough data
7.3(won by default)
22
Not enough data
7.1(won by default)
22
Not enough data
7.2(won by default)
21
Not enough data
7.3(won by default)
21
Not enough data
7.1(won by default)
21
Not enough data
7.3(won by default)
21
Compatibility
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.6
15
Agentic AI - Enterprise Search Software
Not enough data
5.3
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Search Queries
Not enough data
8.0
17
Not enough data
8.7
17
Not enough data
8.2
16
Not enough data
7.4
13
Not enough data
8.4
17
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.5
17
Not enough data
7.9
19
Not enough data
7.4
17
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Setup
Not enough data
7.7
29
Not enough data
7.5
29
Not enough data
7.8
31
Not enough data
7.5
25
Product Discovery
Not enough data
7.7
30
Not enough data
7.6
28
Not enough data
7.9
28
Not enough data
7.2
23
Not enough data
8.0
29
Integration
Not enough data
7.9
26
Not enough data
7.2
24
Not enough data
7.3
22
Page Customization
Not enough data
7.0
41
Not enough data
7.1
37
Not enough data
7.2
38
Not enough data
7.4
36
Page Optimization
Not enough data
6.4
31
Not enough data
7.3
38
Not enough data
7.5
40
Not enough data
7.6
43
Integrations
Not enough data
6.9
32
Not enough data
7.2
30
Not enough data
7.7
36
Generative AI
Not enough data
Feature Not Available
Agentic AI - Landing Page Builders
Not enough data
4.8
10
Data collection
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
4.5
7
Not enough data
4.8
7
Segment Trending
Not enough data
5.2
8
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
4.8
7
Analysis
Not enough data
6.5
9
Not enough data
6.3
9
Not enough data
5.6
8
Platform
Not enough data
6.9
7
Not enough data
6.9
8
Not enough data
5.5
7
Not enough data
6.5
8
Not enough data
6.2
7
Not enough data
6.7
7
Agentic AI - Market Intelligence
Not enough data
5.5
7
Not enough data
6.3
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.1
15
Not enough data
9.2
14
|
Verified
Not enough data
9.2
17
|
Verified
Not enough data
8.6
15
Not enough data
Process Management
8.9
15
|
Verified
Not enough data
9.4
16
Not enough data
9.2
15
|
Verified
Not enough data
8.9
14
Not enough data
System Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Policy Management - Digital Communications Governance
Not enough data
8.0
14
Not enough data
7.7
14
Surveillance - Digital Communications Governance
Not enough data
8.1
14
Not enough data
8.0
14
Analytics and Reporting - Digital Communications Governance
Not enough data
8.0
14
Not enough data
8.1
13
Compliance Management - Digital Communications Governance
Not enough data
8.2
14
Not enough data
8.2
14
AI Visibility & Tracking
Not enough data
6.2
7
Not enough data
6.7
8
Sentiment & Brand Analysis
Not enough data
7.5
8
Not enough data
6.5
8
Competitive Benchmarking
Not enough data
6.2
7
Not enough data
6.7
8
AI Content Optimization
Not enough data
6.4
7
Not enough data
6.7
8
Reporting & Alerts
Not enough data
6.7
8
Not enough data
6.7
8
Consumer Intelligence
9.3
20
|
Verified
8.4
196
Feature Not Available
7.6
176
|
Verified
8.8
19
|
Verified
8.1
183
|
Verified
Reporting
Feature Not Available
7.0
125
8.1
12
7.7
152
|
Verified
8.9
19
|
Verified
8.5
206
|
Verified
Media Monitoring
8.1
7
7.6
153
7.1
7
7.4
137
Feature Not Available
7.7
133
In-House Management
8.8
15
|
Verified
7.1
120
8.8
11
|
Verified
7.5
134
|
Verified
Generative AI
Not enough data
6.9
87
Agentic AI - Online Reputation Management
Not enough data
7.1
29
Not enough data
7.4
28
Not enough data
7.2
30
Not enough data
7.3
30
Not enough data
7.2
29
Not enough data
7.3
30
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Listen360 and Yext are categorized as Online Reputation Management
Unique Categories
Listen360 is categorized as Enterprise Feedback Management
Yext is categorized as Multi-Location Marketing Platforms, Store Locator, Local SEO, Local Listing Management, Landing Page Builders, Digital Governance, Contact Center Knowledge Base, Insight Engines, Market Intelligence, Social Media Management, SEO Tools, Enterprise Search Software, Web Content Management, Answer Engine Optimization (AEO), Knowledge Base, Digital Communications Governance, E-Commerce Search, and Personalization Engines
Reviews
Reviewers' Company Size
Listen360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
14.3%
Hospital & Health Care
14.3%
Health, Wellness and Fitness
14.3%
Consumer Services
9.5%
Retail
4.8%
Other
42.9%
Financial Services
18.4%
Hospital & Health Care
8.8%
Marketing and Advertising
7.7%
Insurance
7.3%
Retail
7.1%
Other
50.7%
Discussions
How does Listen 360 work?
1 Comment
SD
Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID...Read more
How long does it take to get up and running on Listen360?
1 Comment
Official Response from Listen360
Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization.Read more
Which applications does Listen360 integrate with?
1 Comment
Official Response from Listen360
Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club...Read more
What does Yext do?
3 Comments
DC
Collects and organize content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to...Read more
What is YEXT used for?
2 Comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
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