# Listen360, Reputation vs Podium Comparison

| | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 46 | 2,469 | 2,095 | 
| **Largest Market Segment** | Mid-Market (46.5% of reviews) | Mid-Market (45.7% of reviews) | Small-Business (60.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Contact Us Per Month | 

---
## Top Pros & Cons

### Listen360

Pros:
- Customer Support (1 reviews)
- Data Management (1 reviews)


### Reputation

Pros:
- Ease of Use (222 reviews)
- Review Management (163 reviews)

Cons:
- Improvement Needed (54 reviews)
- Review Management (46 reviews)

### Podium

Pros:
- Ease of Use (393 reviews)
- Helpful (352 reviews)

Cons:
- Missing Features (95 reviews)
- Messaging Issues (94 reviews)

---
## Ratings Comparison
| Rating | Listen360 | Reputation | Podium | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (32 reviews) | 9.1 (1988 reviews) | 9.1 (1755 reviews) | 
  | **Ease of Use** | 9.4 (32 reviews) | 9.0 (2030 reviews) | 9.3 (1774 reviews) | 
  | **Ease of Setup** | 8.9 (19 reviews) | 8.6 (1141 reviews) | 9.1 (1102 reviews) | 
  | **Ease of Admin** | 9.3 (17 reviews) | 8.9 (876 reviews) | 9.3 (903 reviews) | 
  | **Quality of Support** | 9.3 (28 reviews) | 8.9 (1771 reviews) | 9.0 (1632 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (19 reviews) | 8.9 (874 reviews) | 9.2 (921 reviews) | 
  | **Product Direction (% positive)** | 9.2 (29 reviews) | 8.9 (1952 reviews) | 8.9 (1738 reviews) | 

---
## Pricing

### Listen360

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 8.5/10 | 312 |
| **Podium** | N/A | N/A |

#### Social Analytics

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | 8.3 (235 reviews) | Not enough data | 
| **Follower Analysis** | Not enough data | 8.5 (238 reviews) | Not enough data | 
| **Post Performance** | Not enough data | 8.7 (244 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | 8.4 (203 reviews) | Not enough data | 
| **Attribution** | Not enough data | 8.4 (209 reviews) | Not enough data | 
| **Hashtag Analytics** | Not enough data | 8.1 (169 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.3 (188 reviews) | Not enough data | 

#### Reports & Dashboards

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Report Customizability** | Not enough data | 8.7 (251 reviews) | Not enough data | 
| **Report Exporting** | Not enough data | 8.8 (248 reviews) | Not enough data | 
| **Scalability** | Not enough data | 8.7 (233 reviews) | Not enough data | 
| **White Label** | Not enough data | 8.2 (158 reviews) | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 7.5/10 | 46 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Reliability** | Not enough data | Not enough data | 8.0 (40 reviews) | 
| **Data Security** | Not enough data | Not enough data | 8.7 (41 reviews) | 

#### Interaction

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 8.0 (42 reviews) | 
| **Natural Conversation** | Not enough data | Not enough data | 8.2 (41 reviews) | 
| **Understanding** | Not enough data | Not enough data | 8.3 (41 reviews) | 
| **Context Management** | Not enough data | Not enough data | 8.3 (41 reviews) | 
| **Customizability** | Not enough data | Not enough data | 8.3 (40 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 8.1 (41 reviews) | 
| **Error Learning** | Not enough data | Not enough data | 7.8 (42 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Creativity** | Not enough data | Not enough data | 8.1 (42 reviews) | 
| **Content Accuracy** | Not enough data | Not enough data | 7.9 (42 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | Feature Not Available | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 8.4 (42 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 8.5 (41 reviews) | 
| **Software Integration** | Not enough data | Not enough data | 8.5 (40 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.4 (9 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.1 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.7 (9 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.9 (9 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 7.0/10 | 268 |

#### Messenger

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.3 (158 reviews) | 
| **AI** | Not enough data | Not enough data | 7.7 (208 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.1 (223 reviews) | 
| **Customization Interface** | Not enough data | Not enough data | Feature Not Available | 

#### Channels

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 7.9 (211 reviews) | 
| **Website** | Not enough data | Not enough data | 8.6 (221 reviews) | 
| **Text Message (SMS)** | Not enough data | Not enough data | 9.3 (239 reviews) | 
| **Voice Assistants** | Not enough data | Not enough data | Feature Not Available | 
| **Other** | Not enough data | Not enough data | 8.0 (195 reviews) | 

#### Customers

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.2 (153 reviews) | 
| **Profiles** | Not enough data | Not enough data | 8.4 (155 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.5 (223 reviews) | 
| **Lead Gathering** | Not enough data | Not enough data | 8.3 (222 reviews) | 
| **Sales Conversion** | Not enough data | Not enough data | 8.5 (223 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 4.4 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 4.5 (13 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 4.2 (13 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 4.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 4.9 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.0 (13 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 4.9 (13 reviews) | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 7.9/10 | 68 |

#### Platform Basics

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (66 reviews) | 
| **Interoperability** | Not enough data | Not enough data | 8.5 (64 reviews) | 
| **Performance** | Not enough data | Not enough data | 9.1 (65 reviews) | 

#### Platform Data

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 9.1 (65 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 9.0 (65 reviews) | 

#### Platform Additional Functionality

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Cloud** | Not enough data | Not enough data | 8.5 (63 reviews) | 
| **Mobility** | Not enough data | Not enough data | 9.1 (65 reviews) | 
| **Messaging** | Not enough data | Not enough data | 9.3 (65 reviews) | 

#### Platform Content

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 9.0 (64 reviews) | 

#### Agentic AI - Automotive Marketing

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.3 (9 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.7 (9 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.7 (9 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 7.7/10 | 275 |

#### Text Messaging

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 8.7 (230 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 9.3 (243 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | Not enough data | 8.4 (187 reviews) | 
| **Automatic Replies** | Not enough data | Not enough data | 8.6 (240 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 8.3 (213 reviews) ✓ Verified | 
| **MMS Marketing** | Not enough data | Not enough data | 8.4 (216 reviews) ✓ Verified | 
| **Personalization** | Not enough data | Not enough data | 8.5 (233 reviews) ✓ Verified | 
| **Transactional SMS** | Not enough data | Not enough data | 8.5 (216 reviews) ✓ Verified | 

#### SMS Platform

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.5 (223 reviews) ✓ Verified | 
| **Automation** | Not enough data | Not enough data | 8.6 (224 reviews) ✓ Verified | 
| **White Label** | Not enough data | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | Not enough data | 7.6 (202 reviews) ✓ Verified | 
| **Short Codes** | Not enough data | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | Not enough data | 8.2 (206 reviews) ✓ Verified | 

#### Agentic AI - SMS Marketing

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.7 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.4 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.8 (24 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.7 (24 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 8.1/10 | 432 |

#### Channels

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.2 (327 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.1 (324 reviews) | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.3 (340 reviews) | 
| **Create Content** | Not enough data | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Not enough data | 8.5 (376 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.4 (367 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.6 (339 reviews) | 

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (237 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (232 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 7.6/10 | 95 |

#### Productivity Tools

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.4 (87 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | Feature Not Available | 
| **Assignments and Tasks** | Not enough data | Not enough data | Feature Not Available | 
| **Workflows** | Not enough data | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Not enough data | 9.2 (90 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.4 (87 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.0 (88 reviews) | 

#### Analytics

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Feature Not Available | 
| **Performance Tracking** | Not enough data | Not enough data | Feature Not Available | 
| **Email Tracking** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.7 (23 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.0 (23 reviews) | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 8.3/10 | 416 |
| **Podium** | N/A | N/A |

#### Listing Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Network Directory** | Not enough data | 8.2 (298 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | Not enough data | 8.3 (302 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | Not enough data | 8.0 (302 reviews) | Not enough data | 
| **Optimization** | Not enough data | 8.1 (320 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Real-Time Updates** | Not enough data | 8.4 (346 reviews) ✓ Verified | Not enough data | 
| **Analytics** | Not enough data | 8.7 (369 reviews) ✓ Verified | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 9.0/10 | 200 |
| **Podium** | N/A | N/A |

#### Local Search Optimization

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Rank Tracking** | Not enough data | 8.9 (146 reviews) | Not enough data | 
| **Online Listings** | Not enough data | 8.8 (161 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | Not enough data | 9.1 (176 reviews) | Not enough data | 
| **Reputation Management** | Not enough data | 9.3 (186 reviews) ✓ Verified | Not enough data | 
| **Social Media** | Not enough data | 8.7 (156 reviews) ✓ Verified | Not enough data | 
| **Dashboards and Reporting** | Not enough data | 9.1 (182 reviews) ✓ Verified | Not enough data | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 8.6/10 | 283 |
| **Podium** | N/A | N/A |

#### Platform Basics

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Centralized Platform** | Not enough data | 9.2 (238 reviews) | Not enough data | 
| **Web Tracking** | Not enough data | 8.8 (226 reviews) | Not enough data | 

#### Agentic AI - Competitive Intelligence

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (5 reviews) | Not enough data | 

#### Platform Data

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Product Details** | Not enough data | 8.8 (226 reviews) | Not enough data | 
| **Customer Feedback & Reviews** | Not enough data | 9.4 (269 reviews) | Not enough data | 
| **Channel Acquisition** | Not enough data | 8.4 (195 reviews) | Not enough data | 

#### Platform Content 

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Battlecards** | Not enough data | Feature Not Available | Not enough data | 

#### Platform Reporting

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Customizable Dashboard** | Not enough data | 9.0 (239 reviews) | Not enough data | 
| **Benchmark Reporting** | Not enough data | 9.1 (236 reviews) | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 7.7/10 | 513 |
| **Podium** | N/A | N/A |

#### Content & Collaboration

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Content Calendar** | Not enough data | 8.8 (391 reviews) | Not enough data | 
| **Content Library** | Not enough data | 8.4 (367 reviews) | Not enough data | 
| **Shared Inbox** | Not enough data | 8.4 (322 reviews) | Not enough data | 
| **Approval Workflows** | Not enough data | 8.4 (324 reviews) | Not enough data | 
| **Users and Permissions** | Not enough data | 8.7 (370 reviews) | Not enough data | 
| **Content Creation** | Not enough data | 8.3 (313 reviews) | Not enough data | 

#### Social Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Social Analytics** | Not enough data | 8.6 (422 reviews) | Not enough data | 
| **Social Publishing** | Not enough data | 8.7 (433 reviews) | Not enough data | 
| **Campaign Optimization** | Not enough data | 8.5 (379 reviews) | Not enough data | 
| **Social Engagement** | Not enough data | 8.7 (424 reviews) | Not enough data | 
| **Social Ads** | Not enough data | 8.3 (346 reviews) | Not enough data | 
| **Campaign Planning** | Not enough data | 8.3 (299 reviews) | Not enough data | 
| **Hashtag Capabilites** | Not enough data | 8.2 (184 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (15 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.6 (17 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.8 (17 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.3 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.8 (17 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.2 (17 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (17 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 8.4/10 | 723 |
| **Podium** | N/A | N/A |

#### Analytics

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (572 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (598 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (552 reviews) | Not enough data | 
| **Gamification** | Not enough data | 8.2 (486 reviews) | Not enough data | 

#### Customization

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (479 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | 8.2 (462 reviews) | Not enough data | 
| **Multiple Branding Support** | Not enough data | 8.6 (491 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (472 reviews) | Not enough data | 

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 8.8/10 | 33 |

#### Responses

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.2 (15 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.2 (15 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.8 (15 reviews) | 

#### Automation - AI Agents

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.7 (17 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 8.5 (17 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 8.8 (16 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.0 (18 reviews) | 

#### Platform

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.8 (16 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.0 (17 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.0 (15 reviews) | 

#### Autonomy -  AI Agents

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.6 (15 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.8 (15 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.6 (16 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 7.9 (15 reviews) | 

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (16 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (15 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 8.5/10 | 36 |

#### Responses

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Control** | Not enough data | Not enough data | 8.4 (33 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.9 (33 reviews) | 
| **Menu bars** | Not enough data | Not enough data | Feature Not Available | 
| **Drip sequences** | Not enough data | Not enough data | 8.2 (32 reviews) | 

#### Platform

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | Feature Not Available | 
| **Branding** | Not enough data | Not enough data | 8.5 (31 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.4 (32 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Not enough data | 8.8 (32 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.9 (31 reviews) | 

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.1 (32 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (31 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 7.0/10 | 46 |
| **Podium** | N/A | N/A |

#### Collection

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Authentification** | Not enough data | 7.0 (24 reviews) | Not enough data | 
| **Review Forms** | Not enough data | 7.9 (28 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.7 (25 reviews) | Not enough data | 
| **Engagement** | Not enough data | 8.3 (25 reviews) | Not enough data | 
| **Community Q&A** | Not enough data | 6.7 (24 reviews) | Not enough data | 

#### Agentic AI - Review Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 5.5 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.5 (20 reviews) | Not enough data | 

#### Moderation

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Reviewer Validation** | Not enough data | 7.4 (25 reviews) | Not enough data | 
| **Response Types** | Not enough data | 7.5 (25 reviews) | Not enough data | 
| **Legal Agreements** | Not enough data | 7.3 (23 reviews) | Not enough data | 

#### Use Cases

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **E-commerce** | Not enough data | 7.0 (22 reviews) | Not enough data | 
| **Retail** | Not enough data | 7.3 (21 reviews) | Not enough data | 
| **Customer Service** | Not enough data | 7.4 (23 reviews) | Not enough data | 

#### Administration

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Incentives** | Not enough data | 5.9 (21 reviews) | Not enough data | 
| **Syndication** | Not enough data | 7.8 (22 reviews) | Not enough data | 
| **Insights** | Not enough data | 8.4 (28 reviews) | Not enough data | 
| **Content** | Not enough data | 7.5 (22 reviews) | Not enough data | 
| **Sampling** | Not enough data | 6.1 (21 reviews) | Not enough data | 

#### Display Options

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Badges** | Not enough data | 6.7 (20 reviews) | Not enough data | 
| **Widgets** | Not enough data | 6.3 (20 reviews) | Not enough data | 
| **Integration & APIs** | Not enough data | 6.4 (24 reviews) | Not enough data | 
| **Marketing** | Not enough data | 7.2 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (19 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 8.3/10 | 346 |

#### Conversational Platform

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.7 (297 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.4 (253 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (166 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.5 (182 reviews) | 

#### Support Automation

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.5 (258 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.3 (166 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.7 (169 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.1 (174 reviews) | 

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (153 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (155 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 8.8/10 | 318 |
| **Podium** | N/A | N/A |

#### Monitoring & Listening

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Social Measurement** | Not enough data | 8.9 (242 reviews) | Not enough data | 
| **Influencer Identification** | Not enough data | 8.5 (189 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | 8.7 (174 reviews) | Not enough data | 
| **Keyword Tracking** | Not enough data | 8.7 (150 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | 8.7 (162 reviews) | Not enough data | 
| **Competitor Analysis** | Not enough data | 8.5 (154 reviews) | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.8 (240 reviews) | Not enough data | 
| **Social Reporting** | Not enough data | 9.0 (247 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | 9.0 (183 reviews) | Not enough data | 
| **Advanced Data Filtering** | Not enough data | 8.7 (154 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 8.4/10 | 800 |

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (246 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (244 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Feature Not Available | 

#### Communication

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 9.2 (699 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 9.0 (725 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 8.1 (509 reviews) | 
| **In-App Messaging** | Not enough data | Not enough data | 9.0 (665 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 7.3 (295 reviews) | 

####  Internal Use

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.2 (617 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.9 (677 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 8.6 (646 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (627 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 8.8 (634 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.5 (598 reviews) ✓ Verified | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | 8.7/10 | 504 |
| **Podium** | N/A | N/A |

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Process

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.7 (360 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.4 (342 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.4 (316 reviews) | Not enough data | 

#### Channels

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Email** | Not enough data | 9.0 (371 reviews) | Not enough data | 
| **Social** | Not enough data | 9.1 (406 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.4 (312 reviews) | Not enough data | 
| **Phone** | Not enough data | 8.5 (325 reviews) | Not enough data | 
| **Text** | Not enough data | 8.7 (335 reviews) | Not enough data | 

#### Insight

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Surveys** | Not enough data | 9.2 (406 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.1 (428 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Feature Not Available | Not enough data | 
| **Help Desk** | Not enough data | 8.6 (348 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | 9.1/10 | 19 |
| **Reputation** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Brand Design Consistency** | 9.1 (15 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 9.2 (14 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Feedback Collection** | 9.3 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.6 (15 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Feedback Aggregation** | 9.0 (16 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trigger Alerts** | 9.4 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 9.2 (15 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Action** | 9.0 (15 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Security** | Feature Not Available | Not enough data | Not enough data | 
| **System Monitoring** | Feature Not Available | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | 6.6/10 | 42 |

#### Platform Basics - VoIP Providers

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 6.8 (11 reviews) | 
| **Call Management** | Not enough data | Not enough data | 6.5 (11 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 6.2 (10 reviews) | 
| **Integrations** | Not enough data | Not enough data | 5.8 (11 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | 5.8 (10 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | 6.5 (10 reviews) | 

#### Basic Communication

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 8.4 (42 reviews) | 
| **Video Calls** | Not enough data | Not enough data | Feature Not Available | 
| **Instant Messaging** | Not enough data | Not enough data | Feature Not Available | 
| **Screen Sharing** | Not enough data | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | Not enough data | Feature Not Available | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 7.3 (37 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.0 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.2 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.7 (7 reviews) | 

#### Access

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | Feature Not Available | 
| **Browser Extension** | Not enough data | Not enough data | Feature Not Available | 
| **Individual Download** | Not enough data | Not enough data | Feature Not Available | 

#### Advanced Features

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 6.7 (39 reviews) | 
| **Automated Attendants** | Not enough data | Not enough data | Feature Not Available | 
| **VOiP Number** | Not enough data | Not enough data | 8.1 (39 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | 8.5/10 | 21 |
| **Reputation** | 7.9/10 | 1261 |
| **Podium** | 7.3/10 | 764 |

#### Consumer Intelligence

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Customer Feedback** | 9.3 (20 reviews) ✓ Verified | 9.0 (1060 reviews) ✓ Verified | 9.1 (634 reviews) ✓ Verified | 
| **Competitive Intelligence** | Feature Not Available | 8.6 (937 reviews) | 8.4 (519 reviews) | 
| **Sentiment Analysis** | 8.8 (19 reviews) ✓ Verified | 8.8 (1009 reviews) ✓ Verified | 8.5 (561 reviews) ✓ Verified | 

#### Reporting

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Corporate Reporting** | 8.1 (12 reviews) | 8.6 (925 reviews) ✓ Verified | 8.4 (526 reviews) ✓ Verified | 
| **Dashboard** | 8.9 (19 reviews) ✓ Verified | 9.1 (1141 reviews) ✓ Verified | 8.9 (652 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Social Networks Monitoring** | 8.1 (7 reviews) | 8.6 (962 reviews) ✓ Verified | 8.5 (519 reviews) | 
| **Social Media Management** | 7.1 (7 reviews) | 8.6 (948 reviews) ✓ Verified | 7.3 (203 reviews) | 
| **Digital Media Monitoring** | Feature Not Available | 8.5 (881 reviews) | 8.3 (513 reviews) | 

#### In-House Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Employee Performance** | 8.8 (15 reviews) ✓ Verified | Feature Not Available | 8.6 (504 reviews) | 
| **Team Workflow** | 8.8 (11 reviews) ✓ Verified | 8.5 (850 reviews) | 8.6 (504 reviews) ✓ Verified | 

#### Generative AI

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (392 reviews) | 7.5 (139 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (33 reviews) | 5.1 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (31 reviews) | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 5.8 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (32 reviews) | 5.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (32 reviews) | 5.6 (12 reviews) | 
| **Decision Making** | Not enough data | 7.0 (30 reviews) | 5.6 (12 reviews) | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Platform

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | N/A | N/A |
| **Reputation** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to Listen360 (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Reputation (11):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Experience Management Software](https://www.g2.com/categories/experience-management), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Podium (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Listen360 | Reputation | Podium | 
|---|---|---|---|
| **Small-Business** | 39.5% | 28.6% | 60.4% | 
| **Mid-Market** | 46.5% | 45.7% | 34.7% | 
| **Enterprise** | 14.0% | 25.8% | 4.9% | 

### By Industry

#### Listen360

- **Real Estate:** 14.0%
- **Hospital & Health Care:** 14.0%
- **Health, Wellness and Fitness:** 14.0%
- **Consumer Services:** 11.6%
- **Retail:** 4.7%
- **Non-Profit Organization Management:** 4.7%
- **Computer Software:** 4.7%
- **Education Management:** 4.7%
- **Accounting:** 2.3%
- **Automotive:** 2.3%
- **Other:** 23.3%

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.0%

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.8%
- **Consumer Services:** 9.1%
- **Construction:** 7.9%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 26.9%

---
## Alternatives

### Alternatives to Listen360

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1120 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5515 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4039 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)

### Alternatives to Reputation

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4039 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3382 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6417 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1120 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7167 reviews)
- [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) — 4.5/5 stars (120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)

---
## Top Discussions

### Listen360

- Title: [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) — 1 comment
  > **Top comment:** "Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID..."
- Title: [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization."
- Title: [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club..."

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/listen360-vs-reputation-vs-podium)