# Listen360 vs Medallia Agile Research Comparison

| | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 46 | 65 | 
| **Largest Market Segment** | Mid-Market (46.5% of reviews) | Mid-Market (43.8% of reviews) | 
| **Entry Level Price** | No pricing available | $49 per month | 

---
## Top Pros & Cons

### Listen360

Pros:
- Customer Support (1 reviews)
- Data Management (1 reviews)


### Medallia Agile Research

**Not enough data**

---
## Ratings Comparison
| Rating | Listen360 | Medallia Agile Research | 
|---|---|---|
  | **Meets Requirements** | 9.1 (32 reviews) | 8.4 (58 reviews) | 
  | **Ease of Use** | 9.4 (32 reviews) | 8.9 (58 reviews) | 
  | **Ease of Setup** | 8.9 (19 reviews) | 8.3 (35 reviews) | 
  | **Ease of Admin** | 9.3 (17 reviews) | 8.7 (36 reviews) | 
  | **Quality of Support** | 9.3 (28 reviews) | 8.9 (57 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (19 reviews) | 9.0 (35 reviews) | 
  | **Product Direction (% positive)** | 9.2 (29 reviews) | 9.0 (56 reviews) | 

---
## Pricing

### Listen360

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Medallia Agile Research

#### Entry-Level Pricing

Plan: Starter

Price: $49 per month


[Browse all 5 editions](https://www.g2.com/products/medallia-agile-research/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | 9.1/10 | 19 |
| **Medallia Agile Research** | 8.9/10 | 8 |

#### Generative AI

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Brand Design Consistency** | 9.1 (15 reviews) | 9.2 (8 reviews) | 
| **Survey Deployment** | 9.2 (14 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | 
| **Feedback Collection** | 9.3 (18 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | 
| **Device Responsiveness** | 8.6 (15 reviews) | 8.8 (8 reviews) ✓ Verified | 

#### Process Management

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Feedback Aggregation** | 9.0 (16 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | 
| **Trigger Alerts** | 9.4 (16 reviews) | 9.0 (7 reviews) | 
| **Real-Time Analysis** | 9.2 (15 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | 
| **Real-Time Action** | 9.0 (15 reviews) | 9.3 (7 reviews) | 

#### System Management

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Security** | Feature Not Available | 8.8 (7 reviews) ✓ Verified | 
| **System Monitoring** | Feature Not Available | 9.3 (5 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Listen360** | 8.5/10 | 21 |
| **Medallia Agile Research** | N/A | N/A |

#### Consumer Intelligence

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Customer Feedback** | 9.3 (20 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | Feature Not Available | Not enough data | 
| **Sentiment Analysis** | 8.8 (19 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.1 (12 reviews) | Not enough data | 
| **Dashboard** | 8.9 (19 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Social Networks Monitoring** | 8.1 (7 reviews) | Not enough data | 
| **Social Media Management** | 7.1 (7 reviews) | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Not enough data | 

#### In-House Management

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Employee Performance** | 8.8 (15 reviews) ✓ Verified | Not enough data | 
| **Team Workflow** | 8.8 (11 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Listen360 (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Listen360 | Medallia Agile Research | 
|---|---|---|
| **Small-Business** | 39.5% | 37.5% | 
| **Mid-Market** | 46.5% | 43.8% | 
| **Enterprise** | 14.0% | 18.8% | 

### By Industry

#### Listen360

- **Real Estate:** 14.0%
- **Hospital & Health Care:** 14.0%
- **Health, Wellness and Fitness:** 14.0%
- **Consumer Services:** 11.6%
- **Retail:** 4.7%
- **Non-Profit Organization Management:** 4.7%
- **Computer Software:** 4.7%
- **Education Management:** 4.7%
- **Accounting:** 2.3%
- **Automotive:** 2.3%
- **Other:** 23.3%

#### Medallia Agile Research

- **Computer Software:** 21.9%
- **Financial Services:** 9.4%
- **Food & Beverages:** 9.4%
- **Information Technology and Services:** 7.8%
- **Hospitality:** 6.3%
- **E-Learning:** 3.1%
- **Consumer Services:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Market Research:** 3.1%
- **Internet:** 3.1%
- **Other:** 29.7%

---
## Alternatives

### Alternatives to Listen360

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4156 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)

### Alternatives to Medallia Agile Research

- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Listen360

- Title: [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) — 1 comment
  > **Top comment:** "Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID..."
- Title: [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization."
- Title: [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club..."

### Medallia Agile Research

- Title: [Yes](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) — 1 comment, 1 upvote
  > **Top comment:** "yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/listen360-vs-medallia-agile-research)