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Compare Linphone and Twilio Flex 
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At a Glance
Market Segments
Mid-Market (53.3% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Linphone
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about LinphoneTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio Flex excels in its omnichannel capabilities, allowing seamless integration across various communication channels, while Linphone is primarily focused on basic communication features like phone calls and instant messaging.
- Reviewers mention that Twilio Flex offers advanced features such as Automatic Call Distribution and Generative AI for enhanced customer interactions, whereas Linphone lacks these sophisticated functionalities, making it less suitable for complex customer service environments.
- G2 users highlight that Twilio Flex has a robust reporting and dashboard system, which provides detailed insights into performance metrics, while Linphone's reporting features are more basic and do not offer the same level of analytical depth.
- Users on G2 say that Twilio Flex's ease of setup is rated lower than Linphone's, which suggests that while Twilio Flex offers more features, it may require a steeper learning curve for new users compared to Linphone's straightforward setup process.
- Reviewers mention that Linphone shines in its individual download option, making it accessible for users who prefer a lightweight application, while Twilio Flex is more geared towards businesses needing a comprehensive, cloud-based solution.
- Users report that Twilio Flex has a higher overall satisfaction rating in terms of quality of support, with many reviewers praising its responsive customer service, while Linphone's support options are perceived as less comprehensive.
Pricing
Entry-Level Pricing
Linphone
No pricing availableTwilio Flex
No pricing availableFree Trial
Linphone
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
9.5
13
8.3
25
Ease of Use
9.2
13
8.2
25
Ease of Setup
Not enough data
7.2
9
Ease of Admin
Not enough data
7.5
8
Quality of Support
9.2
12
8.2
23
Has the product been a good partner in doing business?
Not enough data
8.6
7
Product Direction (% positive)
9.1
13
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.8
8
Not enough data
8.3
5
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.3
8
Not enough data
8.6
6
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.0
5
Not enough data
Not enough data
Not enough data
9.2
8
Not enough data
Advanced Features
8.3
8
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Linphone and Twilio Flex are categorized as VoIP Providers
Unique Categories
Linphone has no unique categories
Reviews
Reviewers' Company Size
Linphone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Facilities Services
13.3%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Real Estate
6.7%
Other
53.3%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Linphone has no discussions with answers
Twilio Flex has no discussions with answers
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