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Compare Lime Software and Sugar Sell 
At a Glance
Market Segments
Small-Business (52.2% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Starting at €59.00 1 Users
$19.00 Per Month
Lime CRM
Star Rating
(90)4.3 out of 5
Market Segments
Small-Business (52.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €59.00 1 Users
Learn more about Lime CRMSugar Sell
Star Rating
(771)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansLime CRM vs Sugar Sell
When assessing the two solutions, reviewers found Lime CRM easier to use and set up. Reviewers also felt that Lime CRM was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Lime CRM meets the needs of their business better than Sugar Sell.
- When comparing quality of ongoing product support, reviewers felt that Lime CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Lime CRM over Sugar Sell.
Pricing
Entry-Level Pricing
Lime CRM
Lime CRM
Starting at €59.00
1 Users
Lime CRM is a visual and user-friendly system that makes your everyday work both easier and more fun. Always customised to your specific needs.
- CRM that is tailored to your needs – not the other way around
- Packages made for sales, support and marketing teams
- Can be integrated with most other IT systems
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Lime CRM
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.0
79
7.9
613
Ease of Use
8.5
79
7.6
649
Ease of Setup
7.8
41
7.2
346
Ease of Admin
7.6
41
7.6
319
Quality of Support
8.8
74
7.7
556
Has the product been a good partner in doing business?
8.4
42
7.8
303
Product Direction (% positive)
7.8
75
7.1
600
Features by Category
Sales Force Automation
7.8
65
8.2
502
|
Verified
7.0
51
7.6
322
7.3
60
7.8
469
|
Verified
7.5
61
7.7
487
|
Verified
6.5
49
7.2
358
|
Verified
7.2
61
7.4
412
|
Verified
6.3
52
7.3
346
|
Verified
6.4
53
7.4
348
|
Verified
7.2
55
7.7
376
|
Verified
Marketing Automation
6.8
57
7.1
354
|
Verified
6.5
55
7.2
361
|
Verified
6.6
55
7.9
427
|
Verified
5.6
44
7.0
312
|
Verified
Customer Support
7.4
59
7.9
386
|
Verified
7.4
56
7.6
348
|
Verified
7.1
54
7.7
358
|
Verified
6.9
50
7.4
292
6.6
47
7.7
313
|
Verified
Reporting & Analytics
6.7
56
7.7
469
|
Verified
7.2
52
8.0
475
|
Verified
6.5
49
7.4
366
|
Verified
Mobile & Social
5.4
41
7.2
269
|
Verified
5.6
44
7.2
267
|
Verified
5.3
47
7.4
331
|
Verified
Platform
7.5
52
8.2
261
|
Verified
6.4
46
7.8
255
|
Verified
7.0
51
8.1
268
|
Verified
6.2
43
7.9
168
|
Verified
5.7
43
8.2
214
|
Verified
6.3
47
7.5
216
|
Verified
7.0
50
7.6
258
|
Verified
6.5
45
7.2
199
|
Verified
Integration
6.5
51
7.6
260
|
Verified
6.4
50
7.7
202
|
Verified
6.2
39
7.3
198
|
Verified
Generative AI
Feature Not Available
6.3
28
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime CRM and Sugar Sell are categorized as CRM
Unique Categories
Lime CRM is categorized as Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Customer Service Automation, and Digital Customer Service Platforms
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Lime CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
4.4%
Consulting
4.4%
Oil & Energy
4.4%
Information Technology and Services
4.4%
Events Services
4.4%
Other
77.8%
Information Technology and Services
13.2%
Computer Software
10.4%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.3%
Alternatives
Discussions
Lime CRM has no discussions with answers
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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