# Lime CRM vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of customer interactions, with users highlighting its ability to keep all customer data, leads, and sales activities in one place. This centralized approach allows for efficient tracking of opportunities and follow-ups, which is crucial for effective sales management. - **Users say** that Lime CRM offers a high degree of **customizability** without requiring extensive external support. Reviewers appreciate the onboarding superadmin training, which empowers businesses to make layout changes independently, enhancing their overall experience with the software. - **According to verified reviews** , SAP Sales Cloud is praised for its **mobile access** , enabling users to manage deals and customer interactions from anywhere. This feature is particularly beneficial for sales professionals who are often on the go, as it enhances their ability to stay connected and responsive. - **Reviewers mention** that while Lime CRM has good customer service, it faces challenges in areas like **reporting and analytics**. Users have noted that the platform could improve in providing robust insights, which are essential for data-driven decision-making in sales strategies. - **G2 reviewers highlight** that SAP Sales Cloud's dashboard is user-friendly and facilitates easy submission of sales orders. This intuitive design contributes to a smoother workflow, allowing sales teams to focus more on selling rather than navigating complex software. - **Users report** that while Lime CRM has potential, it may not fully meet the needs of larger enterprises, as it is primarily tailored for small businesses. This focus can limit its scalability and functionality for users looking for more advanced features typically required in larger organizations. | | Lime CRM | SAP Sales Cloud | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | | **Total Reviews** | 91 | 998 | | **Largest Market Segment** | Small-Business (51.6% of reviews) | Enterprise (44.0% of reviews) | | **Entry Level Price** | Starting at €59.00 1 Users | No pricing available | --- ## Top Pros & Cons ### Lime CRM Pros: - Customizability (5 reviews) - Customization (5 reviews) Cons: - Limited Features (3 reviews) - Call Issues (2 reviews) ### SAP Sales Cloud Pros: - Ease of Use (101 reviews) - Integrations (65 reviews) Cons: - Learning Curve (86 reviews) - Limited Customization (49 reviews) --- ## Ratings Comparison | Rating | Lime CRM | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 7.9 (80 reviews) | 8.5 (710 reviews) | | **Ease of Use** | 8.5 (80 reviews) | 7.9 (723 reviews) | | **Ease of Setup** | 7.8 (41 reviews) | 8.1 (406 reviews) | | **Ease of Admin** | 7.6 (41 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 8.8 (74 reviews) | 8.3 (679 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (42 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 7.7 (76 reviews) | 8.5 (682 reviews) | --- ## Pricing ### Lime CRM #### Entry-Level Pricing Plan: Lime CRM Price: Starting at €59.00 1 Users Description: Lime CRM is a visual and user-friendly system that makes your everyday work both easier and more fun. Always customised to your specific needs. Key Features: - CRM that is tailored to your needs – not the other way around - Packages made for sales, support and marketing teams - Can be integrated with most other IT systems [Learn more about Lime CRM](https://www.g2.com/products/lime-crm/reviews) #### Free Trial Yes ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Lime CRM** | 6.6/10 | 74 | | **SAP Sales Cloud** | 8.1/10 | 621 | #### Sales Force Automation | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 7.8 (66 reviews) | 8.3 (479 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.0 (51 reviews) | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 7.3 (60 reviews) | 8.3 (443 reviews) ✓ Verified | | **Task / Activity Management** | 7.5 (61 reviews) | 8.3 (457 reviews) ✓ Verified | | **Territory & Quota Management** | 6.5 (49 reviews) | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 7.1 (62 reviews) | 8.1 (430 reviews) ✓ Verified | | **Product & Price List Management** | 6.3 (52 reviews) | 8.1 (429 reviews) ✓ Verified | | **Quote & Order Management** | 6.4 (53 reviews) | 8.2 (434 reviews) ✓ Verified | | **Customer Contract Management** | 7.2 (55 reviews) | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 6.8 (57 reviews) | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 6.5 (55 reviews) | 8.2 (305 reviews) | | **Lead Management** | 6.6 (55 reviews) | 8.4 (408 reviews) ✓ Verified | | **Marketing ROI Analytics** | 5.6 (44 reviews) | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Case Management** | 7.4 (59 reviews) | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 7.4 (56 reviews) | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 7.1 (54 reviews) | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 6.9 (50 reviews) | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 6.6 (47 reviews) | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Reporting** | 6.7 (56 reviews) | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 7.2 (52 reviews) | 8.2 (464 reviews) ✓ Verified | | **Forecasting** | 6.5 (49 reviews) | 8.2 (421 reviews) ✓ Verified | #### Mobile & Social | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | 5.4 (41 reviews) | 8.1 (270 reviews) | | **Social Network Integration** | 5.6 (44 reviews) | 8.0 (217 reviews) | | **Mobile User Support** | 5.3 (47 reviews) | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Customization** | 7.5 (52 reviews) | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 6.4 (46 reviews) | 8.3 (290 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.0 (51 reviews) | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 6.2 (43 reviews) | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 5.7 (43 reviews) | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | 6.3 (47 reviews) | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 7.0 (50 reviews) | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | 6.5 (45 reviews) | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 6.5 (51 reviews) | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 6.4 (50 reviews) | 8.2 (272 reviews) ✓ Verified | | **Breadth of Partner Applications** | 6.2 (39 reviews) | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Feature Not Available | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | | **Decision Making** | Not enough data | 7.8 (42 reviews) | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Lime CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Ticket and Case Management | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Feature Not Available | Not enough data | #### Agentic AI - Help Desk | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Lime CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Channels | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | | **Open Listening** | Not enough data | Not enough data | | **Physical Media** | Not enough data | Not enough data | #### Design | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Communications Strategy Development** | Not enough data | Not enough data | | **Create Content** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Inbound Identification** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Lime CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Customer Support | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Text** | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | #### Automation | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Learning** | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Lime CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Generative AI | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Lime CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Generative AI | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Lime CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Generative AI | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Lime CRM** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | Lime CRM | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Lime CRM (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Lime CRM | SAP Sales Cloud | |---|---|---| | **Small-Business** | 51.6% | 20.0% | | **Mid-Market** | 45.1% | 36.0% | | **Enterprise** | 3.3% | 44.0% | ### By Industry #### Lime CRM - **Manufacturing:** 4.4% - **Consulting:** 4.4% - **Computer Software:** 4.4% - **Construction:** 4.4% - **Events Services:** 4.4% - **Information Technology and Services:** 4.4% - **Oil & Energy:** 4.4% - **Building Materials:** 3.3% - **Government Administration:** 3.3% - **Hospital & Health Care:** 3.3% - **Other:** 59.3% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.6% - **Financial Services:** 3.7% - **Automotive:** 3.3% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Lime CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews) --- ## Top Discussions ### Lime CRM No discussions available for this product. ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lime-crm-vs-sap-sap-sales-cloud)