# Lime Connect (formerly Userlike) vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a comprehensive ticketing system that enhances workflow efficiency. Users appreciate how it allows them to track issues, assign tasks to the right teams, and maintain communication until resolution, which significantly improves their support management.
- **Users say** that Lime Connect (formerly Userlike) offers a simple yet effective user interface that is easy to implement. Many users have noted the quick setup process, allowing them to get up and running efficiently, which is particularly beneficial for small businesses looking for straightforward solutions.
- **Reviewers mention** that Zendesk for Customer Service has a higher overall satisfaction score, reflecting its robust features and reliability. Users highlight the recent addition of AI capabilities that assist in ticket routing and summarization, making it easier to manage customer inquiries.
- **According to verified reviews** , Lime Connect shines in its customization options, allowing users to manage operators and their roles effectively without needing to update the application. This flexibility is praised by users who value control over their operational setup.
- **G2 reviewers report** that while Zendesk for Customer Service has a slightly lower ease of setup score, it compensates with a wealth of features that cater to mid-market needs, making it a strong choice for organizations that require more advanced support tools.
- **Users say** that both platforms provide good support quality, but Zendesk's larger market presence and extensive user base lead to more frequent updates and feature enhancements, which can be a deciding factor for businesses looking for long-term solutions.



| | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 453 | 6,994 | 
| **Largest Market Segment** | Small-Business (79.6% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | €0.00 | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.5 (347 reviews) | 8.6 (5220 reviews) | 
  | **Ease of Use** | 8.7 (348 reviews) | 8.6 (5447 reviews) | 
  | **Ease of Setup** | 8.8 (261 reviews) | 8.0 (3349 reviews) | 
  | **Ease of Admin** | 8.5 (266 reviews) | 8.2 (3150 reviews) | 
  | **Quality of Support** | 8.6 (285 reviews) | 8.4 (4999 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (235 reviews) | 8.4 (3073 reviews) | 
  | **Product Direction (% positive)** | 8.9 (328 reviews) | 8.0 (4869 reviews) | 

---
## Pricing

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Seat
- 1 channel
- 200 conversations

[Browse all 3 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3762 |

#### Ticket and Case Management

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2595 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2403 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2358 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1761 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1342 reviews) ✓ Verified | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | 8.2 (112 reviews) ✓ Verified | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2410 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2434 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Messenger

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Sequencing** | Feature Not Available | Not enough data | 
| **AI** | 7.2 (9 reviews) | Not enough data | 
| **Live Chat** | 8.5 (17 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.2 (15 reviews) | Not enough data | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Social Media** | 8.1 (6 reviews) | Not enough data | 
| **Website** | 8.3 (17 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 7.5 (6 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 6.7 (7 reviews) | Not enough data | 

#### Customers

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Targeting** | Feature Not Available | Not enough data | 
| **Profiles** | 7.4 (13 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 7.6 (12 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.1 (13 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 90 |

#### Responses

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.5 (25 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | 8.2 (17 reviews) | 8.1 (466 reviews) | 
| **Control** | 8.1 (16 reviews) | 8.1 (463 reviews) | 
| **Route To Human** | 8.3 (16 reviews) | 8.3 (445 reviews) | 
| **Menu bars** | 8.2 (16 reviews) | 8.1 (444 reviews) | 
| **Drip sequences** | Feature Not Available | 8.1 (353 reviews) | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | 8.8 (18 reviews) | 8.6 (470 reviews) | 
| **Integrations** | 8.3 (17 reviews) | 8.3 (470 reviews) | 
| **Branding** | 8.2 (16 reviews) | 8.3 (461 reviews) | 
| **Analytics** | 8.2 (16 reviews) | 8.2 (465 reviews) | 
| **Role-based access** | 8.0 (16 reviews) | Feature Not Available | 
| **Collection of information** | 7.9 (18 reviews) | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Feature Not Available | 8.1 (861 reviews) | 
| **Omnichannel** | 7.8 (25 reviews) | 8.3 (718 reviews) | 
| **Contextual Engagement** | Feature Not Available | 8.2 (681 reviews) | 
| **Proactive Engagement** | 8.0 (17 reviews) | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | 7.9 (28 reviews) | 8.1 (711 reviews) | 
| **Seamless Escalation** | Feature Not Available | 8.3 (756 reviews) | 
| **Transcripts** | 8.0 (26 reviews) | 8.4 (717 reviews) | 
| **Self-Serve Support** | 7.8 (15 reviews) | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | 7.8 (202 reviews) | 
| **AI Text Summarization** | 7.3 (5 reviews) | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | 8.6 (120 reviews) ✓ Verified | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | 8.2 (124 reviews) ✓ Verified | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | 8.2 (57 reviews) | 8.1 (718 reviews) | 
| **In-App Messaging** | Feature Not Available | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | 8.5 (35 reviews) ✓ Verified | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 8.2 (112 reviews) ✓ Verified | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.3 (94 reviews) ✓ Verified | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (84 reviews) ✓ Verified | 8.1 (648 reviews) | 
| **Knowledge Base** | 8.3 (89 reviews) ✓ Verified | 8.5 (897 reviews) | 
| **Team Inbox ** | 8.2 (88 reviews) ✓ Verified | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | 8.2 (92 reviews) ✓ Verified | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Feature Not Available | 8.4 (563 reviews) | 
| **Tickets** | Feature Not Available | 9.1 (744 reviews) | 
| **Macros** | 8.1 (13 reviews) | 8.8 (693 reviews) | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Feature Not Available | 9.0 (743 reviews) | 
| **Social** | 7.3 (14 reviews) | 8.4 (586 reviews) | 
| **Live Chat** | 8.6 (27 reviews) | 8.7 (565 reviews) | 
| **Phone** | 8.6 (7 reviews) | 8.2 (486 reviews) | 
| **Text** | 8.3 (20 reviews) | 8.3 (421 reviews) | 

#### Insight

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | 7.9 (14 reviews) | 8.1 (540 reviews) | 
| **Reporting** | 7.7 (16 reviews) | 8.3 (647 reviews) | 
| **Visitor Activity** | Feature Not Available | 8.5 (562 reviews) | 
| **Help Desk** | Feature Not Available | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (19 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Lime Connect (formerly Userlike) (2):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Zendesk for Customer Service (11):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Lime Connect (formerly Userlike) | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 79.6% | 40.8% | 
| **Mid-Market** | 15.6% | 45.8% | 
| **Enterprise** | 4.8% | 13.4% | 

### By Industry

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Lime Connect (formerly Userlike)

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4148 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zendesk-for-customer-service)