# Lime Connect (formerly Userlike) vs Wati Comparison --- ## AI Generated Summary - **G2 reviewers report** that Wati excels in user-friendliness and integration capabilities, particularly with HubSpot, making it a favorite for those looking to streamline their customer support processes. Users appreciate the smooth functionality and the ability to manage WhatsApp conversations more effectively than traditional methods. - **Users say** that Lime Connect (formerly Userlike) offers a simple yet effective user interface, which many find easy to implement in their operations. Reviewers highlight the availability of numerous features and the intuitive onboarding process, allowing them to get up and running quickly. - **According to verified reviews** , Wati has a stronger overall satisfaction score, reflecting its robust feature set that includes AI-assisted templates and automation tools. Users mention that these features significantly enhance their support and sales automation efforts. - **Reviewers mention** that while Lime Connect provides good management of operators and roles, it sometimes struggles with customization to fit specific workflows. Users have noted that configuration changes can be cumbersome, which may hinder some businesses from fully utilizing the platform's capabilities. - **G2 reviewers highlight** that Wati's recent updates and features, such as Instagram integration, keep it relevant and appealing to users looking for modern communication tools. This adaptability is seen as a significant advantage over Lime Connect, which has fewer recent updates noted in user feedback. - **Users report** that both platforms offer solid support, but Wati's slightly higher ratings in quality of support and product direction suggest a more proactive approach to customer needs. Lime Connect, while effective, may not match the same level of responsiveness as Wati, according to user experiences. | | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | | **Total Reviews** | 453 | 486 | | **Largest Market Segment** | Small-Business (79.6% of reviews) | Small-Business (76.9% of reviews) | | **Entry Level Price** | €0.00 | Contact Us | --- ## Top Pros & Cons ### Lime Connect (formerly Userlike) Pros: - Call Management (1 reviews) - Case Management (1 reviews) Cons: - Expensive (1 reviews) - UX Improvement (1 reviews) ### Wati Pros: - Ease of Use (178 reviews) - Automation (117 reviews) Cons: - Expensive (61 reviews) - Cost (49 reviews) --- ## Ratings Comparison | Rating | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Meets Requirements** | 8.5 (347 reviews) | 8.9 (369 reviews) | | **Ease of Use** | 8.7 (348 reviews) | 9.2 (380 reviews) | | **Ease of Setup** | 8.8 (261 reviews) | 8.9 (343 reviews) | | **Ease of Admin** | 8.5 (266 reviews) | 9.1 (290 reviews) | | **Quality of Support** | 8.6 (285 reviews) | 8.5 (361 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (235 reviews) | 9.1 (285 reviews) | | **Product Direction (% positive)** | 8.9 (328 reviews) | 9.3 (347 reviews) | --- ## Pricing ### Lime Connect (formerly Userlike) #### Entry-Level Pricing Plan: Free Price: €0.00 Description: Simple chat setup for your website. Key Features: - 1 Widget - 1 Seat - All the core features: [Browse all 4 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing) #### Free Trial Yes ### Wati #### Entry-Level Pricing Plan: Growth Price: Contact Us Description: Send WhatsApp messages to thousands of users in one click to improve reach. Key Features: - 5 Agents - Blue Tick Verification & Assistance - 1,000 Free Conversations per month [Browse all 3 editions](https://www.g2.com/products/wati/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Conversational Marketing | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | 7.8/10 | 21 | | **Wati** | N/A | N/A | #### Messenger | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Sequencing** | Feature Not Available | Not enough data | | **AI** | 7.2 (9 reviews) | Not enough data | | **Live Chat** | 8.5 (17 reviews) ✓ Verified | Not enough data | | **Customization Interface** | 8.2 (15 reviews) | Not enough data | #### Channels | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Social Media** | 8.1 (6 reviews) | Not enough data | | **Website** | 8.3 (17 reviews) ✓ Verified | Not enough data | | **Text Message (SMS)** | 7.5 (6 reviews) | Not enough data | | **Voice Assistants** | Feature Not Available | Not enough data | | **Other** | 6.7 (7 reviews) | Not enough data | #### Customers | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Targeting** | Feature Not Available | Not enough data | | **Profiles** | 7.4 (13 reviews) ✓ Verified | Not enough data | | **Analytics** | 7.6 (12 reviews) ✓ Verified | Not enough data | | **Lead Gathering** | 8.1 (13 reviews) ✓ Verified | Not enough data | | **Sales Conversion** | Feature Not Available | Not enough data | #### Agentic AI - Conversational Marketing | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | N/A | N/A | | **Wati** | 8.5/10 | 182 | #### Channels | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Feature Not Available | | **Open Listening** | Not enough data | Feature Not Available | | **Physical Media** | Not enough data | Feature Not Available | #### Design | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Communications Strategy Development** | Not enough data | 8.7 (156 reviews) | | **Create Content** | Not enough data | 7.9 (152 reviews) | | **Personalization** | Not enough data | 8.7 (166 reviews) | | **Inbound Identification** | Not enough data | 8.5 (153 reviews) | | **Regulatory Compliance** | Not enough data | 8.7 (153 reviews) | #### Generative AI | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | ### Communication Platform as a Service (CPaaS) | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | N/A | N/A | | **Wati** | 8.6/10 | 158 | #### Functionality | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Ease Of Integration** | Not enough data | 8.8 (137 reviews) | | **API Call Speed** | Not enough data | 8.6 (118 reviews) | | **Communication Varieties** | Not enough data | 8.6 (116 reviews) | #### Support | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Documentation** | Not enough data | 8.6 (118 reviews) | | **Community Support** | Not enough data | 8.4 (114 reviews) | | **Professional Support** | Not enough data | 8.7 (131 reviews) | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | 8.2/10 | 23 | | **Wati** | 8.5/10 | 194 | #### Responses | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Customization** | 8.2 (17 reviews) | 8.6 (176 reviews) | | **Control** | 8.1 (16 reviews) | 8.8 (169 reviews) | | **Route To Human** | 8.3 (16 reviews) | 8.7 (166 reviews) | | **Menu bars** | 8.2 (16 reviews) | 8.6 (159 reviews) | | **Drip sequences** | Feature Not Available | 8.5 (156 reviews) | #### Platform | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Live chat** | 8.8 (18 reviews) | 8.8 (164 reviews) | | **Integrations** | 8.3 (17 reviews) | 8.8 (146 reviews) | | **Branding** | 8.2 (16 reviews) | 8.4 (160 reviews) | | **Analytics** | 8.2 (16 reviews) | 8.0 (163 reviews) | | **Role-based access** | 8.0 (16 reviews) | 8.7 (152 reviews) | | **Collection of information** | 7.9 (18 reviews) | 8.6 (152 reviews) | #### Generative AI | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **AI Text Generation** | Not enough data | 7.4 (98 reviews) | | **AI Text Summarization** | Not enough data | Feature Not Available | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | 7.8/10 | 50 | | **Wati** | 8.3/10 | 61 | #### Conversational Platform | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Personalization** | Feature Not Available | 8.6 (49 reviews) | | **Omnichannel** | 7.8 (25 reviews) | 7.6 (43 reviews) | | **Contextual Engagement** | Feature Not Available | 8.3 (46 reviews) | | **Proactive Engagement** | 8.0 (17 reviews) | 8.8 (52 reviews) | #### Support Automation | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Intelligent Routing** | 7.9 (28 reviews) | 8.1 (43 reviews) | | **Seamless Escalation** | Feature Not Available | 8.5 (47 reviews) | | **Transcripts** | 8.0 (26 reviews) | 7.9 (38 reviews) | | **Self-Serve Support** | 7.8 (15 reviews) | 8.5 (46 reviews) | #### Generative AI | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **AI Text Generation** | 7.7 (5 reviews) | Not enough data | | **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | ### Proactive Notification | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | N/A | N/A | | **Wati** | 8.4/10 | 81 | #### Messaging Channels | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **SMS Messaging** | Not enough data | 7.4 (44 reviews) | | **Email** | Not enough data | Feature Not Available | | **Voice Messaging** | Not enough data | 7.1 (46 reviews) | | **Two way messaging** | Not enough data | 9.1 (68 reviews) | #### Administration | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Scheduling** | Not enough data | 9.2 (67 reviews) | | **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | | **Segmentation** | Not enough data | 8.2 (60 reviews) | | **Integrations** | Not enough data | 8.7 (67 reviews) | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | 8.3/10 | 148 | | **Wati** | N/A | N/A | #### Generative AI | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Pop-up Chat** | 8.6 (120 reviews) ✓ Verified | Not enough data | | **Notifications** | 8.2 (124 reviews) ✓ Verified | Not enough data | | **Targeted Emails** | 8.2 (57 reviews) | Not enough data | | **In-App Messaging** | Feature Not Available | Not enough data | | **Co-Browsing** | 8.5 (35 reviews) ✓ Verified | Not enough data | #### Internal Use | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Customization ** | 8.2 (112 reviews) ✓ Verified | Not enough data | | **Conversation Archiving** | 8.3 (94 reviews) ✓ Verified | Not enough data | | **Lead Development** | 8.1 (84 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.3 (89 reviews) ✓ Verified | Not enough data | | **Team Inbox ** | 8.2 (88 reviews) ✓ Verified | Not enough data | | **Customer Profiles** | 8.2 (92 reviews) ✓ Verified | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | 8.1/10 | 34 | | **Wati** | 8.3/10 | 70 | #### Generative AI | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | #### Process | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Mentions** | Feature Not Available | 8.3 (55 reviews) | | **Tickets** | Feature Not Available | 8.6 (58 reviews) | | **Macros** | 8.1 (13 reviews) | 8.5 (54 reviews) | #### Channels | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Social** | 7.3 (14 reviews) | 8.4 (56 reviews) | | **Live Chat** | 8.6 (27 reviews) | 8.6 (60 reviews) | | **Phone** | 8.6 (7 reviews) | 7.7 (50 reviews) | | **Text** | 8.3 (20 reviews) | 8.5 (51 reviews) | #### Insight | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Surveys** | 7.9 (14 reviews) | 8.0 (49 reviews) | | **Reporting** | 7.7 (16 reviews) | Feature Not Available | ### WhatsApp Marketing | Product | Score | Reviews | |---|---|---| | **Lime Connect (formerly Userlike)** | N/A | N/A | | **Wati** | 9.1/10 | 107 | #### WhatsApp Messaging - WhatsApp Marketing | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Transactional Messages** | Not enough data | 9.2 (92 reviews) | | **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | | **Conversational Messaging** | Not enough data | 9.3 (90 reviews) | | **Personalization** | Not enough data | 9.1 (87 reviews) | | **Promotional Messages** | Not enough data | 9.2 (86 reviews) | | **Automated Replies** | Not enough data | 9.3 (94 reviews) | #### WhatsApp Business Platform - WhatsApp Marketing | Feature | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Segmentation** | Not enough data | 8.8 (85 reviews) | | **API Integration** | Not enough data | 9.2 (86 reviews) | | **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | | **Analytics** | Not enough data | 8.9 (81 reviews) | --- ## Categories **Shared Categories (4):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) **Unique to Lime Connect (formerly Userlike) (2):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Live Chat Software](https://www.g2.com/categories/live-chat) **Unique to Wati (3):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification) --- ## Reviewer Demographics ### By Company Size | Segment | Lime Connect (formerly Userlike) | Wati | |---|---|---| | **Small-Business** | 79.6% | 76.9% | | **Mid-Market** | 15.6% | 21.5% | | **Enterprise** | 4.8% | 1.6% | ### By Industry #### Lime Connect (formerly Userlike) - **Computer Software:** 7.7% - **Information Technology and Services:** 7.5% - **Marketing and Advertising:** 7.5% - **Internet:** 6.6% - **Leisure, Travel & Tourism:** 3.4% - **Retail:** 2.9% - **Wholesale:** 2.0% - **Telecommunications:** 2.0% - **Automotive:** 2.0% - **Education Management:** 2.0% - **Other:** 56.2% #### Wati - **Education Management:** 10.4% - **Information Technology and Services:** 7.2% - **Retail:** 6.3% - **Marketing and Advertising:** 6.0% - **Health, Wellness and Fitness:** 5.8% - **Computer Software:** 4.6% - **Automotive:** 3.0% - **Accounting:** 2.5% - **Apparel & Fashion:** 2.5% - **Consumer Services:** 2.5% - **Other:** 49.1% --- ## Alternatives ### Alternatives to Lime Connect (formerly Userlike) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3863 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6961 reviews) - [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4090 reviews) ### Alternatives to Wati - [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews) - [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (497 reviews) - [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (67 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews) - [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3863 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6961 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) --- ## Top Discussions ### Lime Connect (formerly Userlike) - Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote > **Top comment:** "Hi Sophie, Yes, no problem! Just reach out to our support team through our chat :) " - Title: [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment > **Top comment:** "Hi, If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need." - Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote > **Top comment:** "Hi Sezare, Thanks for reaching out! To move the chat button, you can use the position and offset function in the widget editor. You can enter the..." - Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment > **Top comment:** "Hello Samuel, The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..." ### Wati - Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments > **Top comment:** "Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..." - Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..." - Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes > **Top comment:** "Pictures cannot be added as buttons. However, you can have messages with pictures and regular text buttons." - Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote > **Top comment:** "Comment deleted by user." - Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment > **Top comment:** "At the moment, WhatsApp API does not support this. However, we're working on an arrangement within WATI that will allow you to show the original message..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-wati)