Compare Lime Connect (formerly Userlike) and Wati 
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
€0.00
Contact Us
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansWati
Star Rating
(461)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user experience, with a simple and customer-friendly interface that makes communication faster and more efficient. Users appreciate how easy it is to manage chats and provide support, highlighting the straightforward setup process that is clearly guided.
- Users say Lime Connect (formerly Userlike) offers a robust feature set with a simple yet effective UI. Reviewers have noted the ease of implementation and the ability to manage operators and their roles effectively, which enhances operational efficiency.
- According to verified reviews, Wati has a higher overall satisfaction score, indicating that users feel more positively about their experience. The platform's focus on WhatsApp communication is particularly praised, as it allows businesses to connect with customers in a familiar environment.
- Reviewers mention that while Lime Connect provides a good range of features, it has not received recent reviews, which may indicate a lack of current user engagement or updates. In contrast, Wati has garnered a significant number of recent reviews, reflecting ongoing user satisfaction and active community feedback.
- Users highlight that both platforms offer quality support, but Wati stands out with its higher ratings in areas like product direction and ease of use. This suggests that Wati is not only meeting current user needs but is also evolving to address future demands effectively.
- G2 reviewers note that Lime Connect's strong management capabilities and tutorial support are beneficial for users looking to maximize their use of the platform. However, Wati's emphasis on quick response times and efficient chat management makes it a preferred choice for businesses prioritizing customer support.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.5
347
8.9
356
Ease of Use
8.7
348
9.2
366
Ease of Setup
8.8
261
9.0
329
Ease of Admin
8.5
266
9.1
275
Quality of Support
8.6
285
8.6
348
Has the product been a good partner in doing business?
8.6
235
9.1
271
Product Direction (% positive)
8.9
328
9.3
336
Features by Category
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
154
Not enough data
7.9
152
Not enough data
8.6
165
Not enough data
8.5
153
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
8.8
133
Not enough data
8.5
117
Not enough data
8.5
114
Support
Not enough data
8.6
119
Not enough data
8.3
114
Not enough data
8.6
129
Responses
8.2
17
8.6
173
8.1
16
8.8
167
8.3
16
8.7
165
8.2
16
8.6
159
Feature Not Available
8.5
153
Platform
8.8
18
8.7
163
8.3
17
8.8
142
8.2
16
8.4
159
8.2
16
8.0
162
Feature Not Available
Feature Not Available
8.0
16
8.7
150
7.9
18
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Conversational Platform
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Not enough data
Support Automation
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Not enough data
Generative AI
7.7
5
Not enough data
7.3
5
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
67
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
67
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.6
120
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
8.2
57
Not enough data
Feature Not Available
Not enough data
8.5
35
|
Verified
Not enough data
Internal Use
8.2
112
|
Verified
Not enough data
8.3
94
|
Verified
Not enough data
8.1
84
|
Verified
Not enough data
8.3
89
|
Verified
Not enough data
8.2
88
|
Verified
Not enough data
8.2
92
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Feature Not Available
8.3(won by default)
55
Feature Not Available
8.6(won by default)
57
8.1
13
8.5(won by 0.4)
54
Channels
Feature Not Available
Feature Not Available
7.3
14
8.4(won by 1.1)
56
8.6(tied score)
27
8.6(tied score)
59
8.6(won by 0.9)
7
7.7
50
8.3
20
8.5(won by 0.2)
51
Insight
7.9
14
8.0(won by 0.1)
49
7.7(won by default)
16
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
92
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
9.1
86
Not enough data
9.2
90
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
84
Not enough data
8.6
78
Not enough data
8.8
81
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and Wati are categorized as Chatbots, Social Customer Service, and WhatsApp Marketing
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Support, Conversational Marketing, and Live Chat
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, and Customer Communications Management
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Education Management
10.3%
Information Technology and Services
7.2%
Retail
6.5%
Health, Wellness and Fitness
6.0%
Marketing and Advertising
6.0%
Other
64.1%
Discussions
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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