# Lime Connect (formerly Userlike) vs Velaro Comparison

| | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 453 | 17 | 
| **Largest Market Segment** | Small-Business (79.6% of reviews) | Mid-Market (71.4% of reviews) | 
| **Entry Level Price** | €0.00 | No pricing available | 

---
## Top Pros & Cons

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

### Velaro

**Not enough data**

---
## Ratings Comparison
| Rating | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
  | **Meets Requirements** | 8.5 (347 reviews) | 8.7 (14 reviews) | 
  | **Ease of Use** | 8.7 (348 reviews) | 8.7 (14 reviews) | 
  | **Ease of Setup** | 8.8 (261 reviews) | 8.6 (11 reviews) | 
  | **Ease of Admin** | 8.5 (266 reviews) | 9.2 (11 reviews) | 
  | **Quality of Support** | 8.6 (285 reviews) | 8.9 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (235 reviews) | 9.4 (11 reviews) | 
  | **Product Direction (% positive)** | 8.9 (328 reviews) | 7.5 (14 reviews) | 

---
## Pricing

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Widget
- 1 Seat
- All the core features: 

[Browse all 4 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

### Velaro

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |
| **Velaro** | N/A | N/A |

#### Messenger

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Sequencing** | Feature Not Available | Not enough data | 
| **AI** | 7.2 (9 reviews) | Not enough data | 
| **Live Chat** | 8.5 (17 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.2 (15 reviews) | Not enough data | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Social Media** | 8.1 (6 reviews) | Not enough data | 
| **Website** | 8.3 (17 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 7.5 (6 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 6.7 (7 reviews) | Not enough data | 

#### Customers

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Targeting** | Feature Not Available | Not enough data | 
| **Profiles** | 7.4 (13 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 7.6 (12 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.1 (13 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |
| **Velaro** | N/A | N/A |

#### Responses

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Customization** | 8.2 (17 reviews) | Not enough data | 
| **Control** | 8.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.3 (16 reviews) | Not enough data | 
| **Menu bars** | 8.2 (16 reviews) | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Live chat** | 8.8 (18 reviews) | Not enough data | 
| **Integrations** | 8.3 (17 reviews) | Not enough data | 
| **Branding** | 8.2 (16 reviews) | Not enough data | 
| **Analytics** | 8.2 (16 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.0 (16 reviews) | Not enough data | 
| **Collection of information** | 7.9 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |
| **Velaro** | N/A | N/A |

#### Conversational Platform

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Personalization** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.8 (25 reviews) | Not enough data | 
| **Contextual Engagement** | Feature Not Available | Not enough data | 
| **Proactive Engagement** | 8.0 (17 reviews) | Not enough data | 

#### Support Automation

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Intelligent Routing** | 7.9 (28 reviews) | Not enough data | 
| **Seamless Escalation** | Feature Not Available | Not enough data | 
| **Transcripts** | 8.0 (26 reviews) | Not enough data | 
| **Self-Serve Support** | 7.8 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |
| **Velaro** | N/A | N/A |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Pop-up Chat** | 8.6 (120 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.2 (124 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.2 (57 reviews) | Not enough data | 
| **In-App Messaging** | Feature Not Available | Not enough data | 
| **Co-Browsing** | 8.5 (35 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Customization ** | 8.2 (112 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.3 (94 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.1 (84 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.3 (89 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.2 (88 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.2 (92 reviews) ✓ Verified | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |
| **Velaro** | N/A | N/A |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Mentions** | Feature Not Available | Not enough data | 
| **Tickets** | Feature Not Available | Not enough data | 
| **Macros** | 8.1 (13 reviews) | Not enough data | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Email** | Feature Not Available | Not enough data | 
| **Social** | 7.3 (14 reviews) | Not enough data | 
| **Live Chat** | 8.6 (27 reviews) | Not enough data | 
| **Phone** | 8.6 (7 reviews) | Not enough data | 
| **Text** | 8.3 (20 reviews) | Not enough data | 

#### Insight

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Surveys** | 7.9 (14 reviews) | Not enough data | 
| **Reporting** | 7.7 (16 reviews) | Not enough data | 
| **Visitor Activity** | Feature Not Available | Not enough data | 
| **Help Desk** | Feature Not Available | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Velaro** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Lime Connect (formerly Userlike) (5):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)



---
## Reviewer Demographics

### By Company Size

| Segment | Lime Connect (formerly Userlike) | Velaro | 
|---|---|---|
| **Small-Business** | 79.6% | 7.1% | 
| **Mid-Market** | 15.6% | 71.4% | 
| **Enterprise** | 4.8% | 21.4% | 

### By Industry

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

#### Velaro

- **Marketing and Advertising:** 13.3%
- **Telecommunications:** 6.7%
- **Insurance:** 6.7%
- **Information Technology and Services:** 6.7%
- **Hospital & Health Care:** 6.7%
- **Food Production:** 6.7%
- **Executive Office:** 6.7%
- **E-Learning:** 6.7%
- **Design:** 6.7%
- **Consumer Electronics:** 6.7%
- **Other:** 26.7%

---
## Alternatives

### Alternatives to Lime Connect (formerly Userlike)

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6947 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)

### Alternatives to Velaro

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7334 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

---
## Top Discussions

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

### Velaro

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-velaro)