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Compare Lime Connect (formerly Userlike) and ShopPop 
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At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
€0.00
$29 Chat with 5.000 people per month
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansShopPop
Star Rating
(14)4.7 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29 Chat with 5.000 people per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlike excels in its Live Chat feature, scoring 8.5, which reviewers mention provides a seamless experience for customer interactions. In contrast, ShopPop's live chat functionality also scores well at 8.6, but users say it offers more advanced customization options.
- Reviewers mention that Userlike's Ease of Setup is rated at 8.8, making it user-friendly for small businesses. However, ShopPop shines with a perfect score of 10.0, indicating that users find it exceptionally easy to implement.
- G2 users highlight Userlike's Quality of Support at 8.6, noting that the support team is responsive and helpful. In comparison, ShopPop receives a perfect score of 10.0, with users reporting outstanding support experiences that go above and beyond expectations.
- Users on G2 mention that Userlike's Customization Interface scores 8.2, which allows for some flexibility but lacks depth. Conversely, ShopPop's customization capabilities are rated higher, with users saying it offers more robust options for tailoring the chat experience.
- Reviewers say that Userlike's Omnichannel support is rated at 7.8, which is decent but not as comprehensive as ShopPop's offering, which scores 9.0. Users report that ShopPop provides a more integrated experience across various communication channels.
- Users report that Userlike's Generative AI features, particularly in AI Text Generation, score 7.7, which is functional but not groundbreaking. In contrast, ShopPop's generative AI capabilities are noted to be more advanced, with users mentioning better performance in text summarization and contextual engagement.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
ShopPop
Grow
$29
Chat with 5.000 people per month
Get access to all of our features and run chat marketing campaigns with up to 5.000 people.
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
ShopPop
Free Trial is available
Ratings
Meets Requirements
8.5
347
9.3
10
Ease of Use
8.7
348
9.7
11
Ease of Setup
8.8
261
10.0
5
Ease of Admin
8.5
266
9.7
5
Quality of Support
8.6
285
10.0
9
Has the product been a good partner in doing business?
8.6
235
Not enough data
Product Direction (% positive)
8.9
328
8.7
9
Features by Category
Messenger
Feature Not Available
Not enough data
7.2
9
Feature Not Available
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Feature Not Available
Feature Not Available
Feature Not Available
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
17
Not enough data
8.1
16
Feature Not Available
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
Platform
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Feature Not Available
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Not enough data
Support Automation
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Not enough data
Generative AI
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.6
120
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
8.2
57
Not enough data
Feature Not Available
Not enough data
8.5
35
|
Verified
Not enough data
Internal Use
8.2
112
|
Verified
Not enough data
8.3
94
|
Verified
Not enough data
8.1
84
|
Verified
Not enough data
8.3
89
|
Verified
Not enough data
8.2
88
|
Verified
Not enough data
8.2
92
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Not enough data
Channels
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Not enough data
Insight
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and ShopPop are categorized as Conversational Marketing and Chatbots
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Support, Social Customer Service, Live Chat, and WhatsApp Marketing
ShopPop has no unique categories
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ShopPop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Online Media
23.1%
Music
15.4%
Marketing and Advertising
15.4%
Utilities
7.7%
Staffing and Recruiting
7.7%
Other
30.8%
Discussions
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
ShopPop has no discussions with answers
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