Compare Lime Connect (formerly Userlike) and Podium 
Featured Products
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
€0.00
Contact Us Per Month
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansPodium
Star Rating
(2,067)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in customer communication, with users appreciating how it consolidates text messages, reviews, and customer interactions into one platform. This integration saves time and allows for quick responses, making it a favorite for businesses focused on efficient customer engagement.
- Users say that Lime Connect (formerly Userlike) offers a simple yet effective user interface, which many find easy to implement in their operations. Reviewers highlight the availability of numerous features and the ability to manage operators and their roles without needing to update the application.
- According to verified reviews, Podium's text messaging feature is particularly praised for its effectiveness in reaching customers quickly. Users find it invaluable for responding to inquiries and collecting reviews post-service, which enhances their overall customer interaction strategy.
- Reviewers mention that while Lime Connect provides a solid set of features, it has not received recent reviews, which may indicate a lack of ongoing user engagement or updates. This contrasts with Podium, which has a steady stream of recent feedback, suggesting a more active user base and continuous improvement.
- Users highlight that Podium's ability to combine messages from various channels makes it easier to manage customer feedback and maintain a positive reputation. This feature is particularly beneficial for businesses looking to streamline their communication processes.
- G2 reviewers note that while Lime Connect has a strong focus on small businesses, Podium's broader appeal and higher overall satisfaction ratings indicate it may be better suited for companies looking for a comprehensive customer communication solution.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
8.5
347
9.1
1,738
Ease of Use
8.7
348
9.3
1,757
Ease of Setup
8.8
261
9.1
1,088
Ease of Admin
8.5
266
9.3
889
Quality of Support
8.6
285
9.0
1,615
Has the product been a good partner in doing business?
8.6
235
9.2
907
Product Direction (% positive)
8.9
328
9.0
1,724
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Feature Not Available
8.3
158
7.2
9
7.6
207
8.5
17
|
Verified
9.1
222
8.2
15
Feature Not Available
Channels
8.1
6
7.9
212
8.3
17
|
Verified
8.6
221
7.5
6
9.3
237
Feature Not Available
Feature Not Available
6.7
7
8.0
195
Customers
Feature Not Available
8.2
153
7.4
13
|
Verified
8.4
155
7.6
12
|
Verified
8.5
222
8.1
13
|
Verified
8.3
222
Feature Not Available
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
Not enough data
8.7
230
|
Verified
Not enough data
9.3
240
|
Verified
Not enough data
8.4
187
Not enough data
8.6
239
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
SMS Platform
Not enough data
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Responses
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Automation - AI Agents
Not enough data
8.5
17
Not enough data
8.9
20
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
17
Platform
Not enough data
9.0
14
Not enough data
8.9
16
Not enough data
9.2
14
Autonomy - AI Agents
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Generative AI
Not enough data
8.6
15
Not enough data
8.7
14
Responses
8.2
17
8.7
33
8.1
16
8.4
33
8.3
16
8.9
33
8.2
16
Feature Not Available
Feature Not Available
8.2
32
Platform
8.8
18
Feature Not Available
8.3
17
Feature Not Available
8.2
16
8.5
31
8.2
16
8.4
32
Feature Not Available
Feature Not Available
8.0
16
8.8
32
7.9
18
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
Feature Not Available
8.7
296
7.8
25
8.4
253
Feature Not Available
8.3
166
8.0
17
8.5
182
Support Automation
7.9
28
8.5
258
Feature Not Available
8.3
166
8.0
26
8.7
168
7.8
15
8.1
174
Generative AI
7.7
5
7.5
153
7.3
5
7.5
155
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
8.6
120
|
Verified
9.2
698
|
Verified
8.2
124
|
Verified
9.0
723
|
Verified
8.2
57
8.1
509
Feature Not Available
9.0
664
|
Verified
8.5
35
|
Verified
7.3
295
Internal Use
8.2
112
|
Verified
8.2
617
|
Verified
8.3
94
|
Verified
8.9
677
|
Verified
8.1
84
|
Verified
8.6
646
|
Verified
8.3
89
|
Verified
8.6
628
|
Verified
8.2
88
|
Verified
8.8
634
|
Verified
8.2
92
|
Verified
8.5
599
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Not enough data
Channels
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Not enough data
Insight
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
Not enough data
9.1
631
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
649
|
Verified
Media Monitoring
Not enough data
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
In-House Management
Not enough data
8.6
503
Not enough data
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and Podium are categorized as Conversational Support, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as Social Customer Service and WhatsApp Marketing
Podium is categorized as AI Agents For Business Operations, AI Chatbots, Shared Inbox, Customer Communications Management, SMS Marketing, Automotive Marketing, Online Reputation Management, and VoIP Providers
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Discussions
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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