Compare Lime Connect (formerly Userlike) and LiveAgent
Featured Products
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
€0.00
Starting at $15.00 1 agent / Per Month
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plans
LiveAgent
Star Rating
(1,537)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in overall user satisfaction, reflected in its higher G2 Score compared to Lime Connect. Users appreciate its comprehensive features that streamline customer service, such as automated triggers that initiate conversations with website visitors, enhancing the online shopping experience.
- Users say that Lime Connect offers a simple and effective user interface, making it easy to implement in operations. However, it faces challenges in user engagement, as evidenced by the lack of recent reviews, which may indicate a need for improvement in attracting and retaining users.
- Reviewers mention that LiveAgent's quality of support is notably higher, with users highlighting the ability to manage all customer communication channels—emails, calls, and social media—within a single platform, leading to a more cohesive customer service experience.
- According to verified reviews, Lime Connect impresses with its quick implementation process, allowing users to get up and running efficiently. Users have noted the availability of numerous features that can be utilized over time, showcasing its potential for growth as businesses evolve.
- Users highlight that LiveAgent's ease of use and setup are significant advantages, with a user-friendly system that allows team members to easily view and respond to support requests. This contributes to a more organized and effective customer service operation.
- G2 reviewers indicate that while Lime Connect has strong management features for operators and roles, it may not meet the diverse needs of larger businesses as effectively as LiveAgent, which is designed to cater to a broader range of customer service scenarios.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.5
347
8.9
1,299
Ease of Use
8.7
348
8.9
1,304
Ease of Setup
8.8
261
8.7
867
Ease of Admin
8.5
266
8.9
852
Quality of Support
8.6
285
9.1
1,238
Has the product been a good partner in doing business?
8.6
235
9.1
828
Product Direction (% positive)
8.9
328
8.9
1,262
Features by Category
Ticket and Case Management
Not enough data
9.0
779
|
Verified
Not enough data
9.0
779
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
713
|
Verified
Not enough data
8.6
574
|
Verified
Not enough data
8.7
702
|
Verified
Not enough data
8.9
718
|
Verified
Not enough data
8.6
444
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
Not enough data
8.7
654
|
Verified
Not enough data
9.1
719
|
Verified
Not enough data
9.1
699
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Platform
Not enough data
7.9
413
|
Verified
8.2
112
|
Verified
8.4
663
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
8.2
17
8.3
6
8.1
16
8.6
6
8.3
16
8.9
6
8.2
16
8.9
6
Feature Not Available
8.3
5
Platform
8.8
18
9.4
6
8.3
17
9.4
6
8.2
16
8.9
6
8.2
16
8.6
6
Feature Not Available
Not enough data
8.0
16
8.9
6
7.9
18
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Not enough data
Support Automation
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Not enough data
Generative AI
7.7
5
Not enough data
7.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Communication
8.6
120
|
Verified
9.3
486
|
Verified
8.2
124
|
Verified
9.0
489
|
Verified
8.2
57
8.9
376
|
Verified
Feature Not Available
9.0
375
|
Verified
8.5
35
|
Verified
8.8
61
Internal Use
8.2
112
|
Verified
8.4
663
|
Verified
8.3
94
|
Verified
9.1
422
|
Verified
8.1
84
|
Verified
8.5
55
8.3
89
|
Verified
8.9
403
|
Verified
8.2
88
|
Verified
9.1
384
|
Verified
8.2
92
|
Verified
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
Not enough data
9.1
324
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
46
Not enough data
8.3
47
Not enough data
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Feature Not Available
9.0(won by default)
56
Feature Not Available
9.3(won by default)
252
8.1
13
9.1(won by 1.0)
196
Channels
Feature Not Available
9.3(won by default)
248
7.3
14
9.0(won by 1.7)
232
8.6
27
9.3(won by 0.7)
249
8.6
7
9.1(won by 0.5)
186
8.3(won by default)
20
Feature Not Available
Insight
7.9
14
9.0(won by 1.1)
174
7.7
16
9.0(won by 1.3)
222
Feature Not Available
9.2(won by default)
220
Feature Not Available
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and LiveAgent are categorized as Chatbots, Social Customer Service, and Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Support, Conversational Marketing, and WhatsApp Marketing
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Help Desk, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
extension trial
2 Comments
PV
Hi Sophie,
Yes, no problem! Just reach out to our support team through our chat :) Read more
Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete
1 Comment
PV
Hi,
If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need.Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more