Compare Lime Connect (formerly Userlike) and charles 
Featured Products
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (92.9% of reviews)
Entry-Level Pricing
€0.00
Contact Us 1 Quote upon request 🙋♂️
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing planscharles
Star Rating
(33)4.8 out of 5
Market Segments
Small-Business (92.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Quote upon request 🙋♂️
Learn more about charlesLime Connect (formerly Userlike) vs charles
When assessing the two solutions, reviewers found charles easier to use, set up, and administer. Reviewers also preferred doing business with charles overall.
- Reviewers felt that charles meets the needs of their business better than Lime Connect (formerly Userlike).
- When comparing quality of ongoing product support, reviewers felt that charles is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of charles over Lime Connect (formerly Userlike).
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
charles
WhatsApp marketing platform
Contact Us
1 Quote upon request 🙋♂️
Start with WhatsApp marketing to attract, engage and retain customers.
Want to join brands like ABOUT YOU, Jack Wolfskin and dermalogica already using WhatsApp for customer acquisition and loyalty? Our easy-to-use software enables businesses to drive retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp.
We will provide you guidance on how your use case can work in WhatsApp and with charles.
- Marketing: Send out WhatsApp newsletters and campaigns to your audience.
- Sales: Sell your product or service customers in chat.
- Support: Engage with your customers directly where their friends are.
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
charles
No trial information availableRatings
Meets Requirements
8.5
347
8.7
21
Ease of Use
8.7
348
9.2
21
Ease of Setup
8.8
261
9.0
12
Ease of Admin
8.5
266
9.4
9
Quality of Support
8.6
285
9.6
21
Has the product been a good partner in doing business?
8.6
235
9.8
9
Product Direction (% positive)
8.9
328
9.4
18
Features by Category
Messenger
Feature Not Available
9.4
8
7.2
9
7.2
9
8.5
17
|
Verified
9.8
11
8.2
15
7.8
10
Channels
8.1
6
9.3
9
8.3
17
|
Verified
9.6
12
7.5
6
Feature Not Available
Feature Not Available
Feature Not Available
6.7
7
9.0
7
Customers
Feature Not Available
8.7
9
7.4
13
|
Verified
9.3
9
7.6
12
|
Verified
8.0
10
8.1
13
|
Verified
9.3
10
Feature Not Available
9.3
12
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Feature Not Available
Not enough data
8.8
8
Not enough data
9.5
7
Templates
Not enough data
8.0
5
Not enough data
9.2
6
Not enough data
8.9
6
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
7
Multichannel
Not enough data
9.5
7
Not enough data
Feature Not Available
Not enough data
8.6
7
Administration
Not enough data
9.5
7
Not enough data
8.3
8
Not enough data
9.0
7
Not enough data
8.8
7
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
Platform
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Not enough data
Support Automation
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Not enough data
Generative AI
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.6
120
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
8.2
57
Not enough data
Feature Not Available
Not enough data
8.5
35
|
Verified
Not enough data
Internal Use
8.2
112
|
Verified
Not enough data
8.3
94
|
Verified
Not enough data
8.1
84
|
Verified
Not enough data
8.3
89
|
Verified
Not enough data
8.2
88
|
Verified
Not enough data
8.2
92
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Not enough data
Channels
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Not enough data
Insight
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and charles are categorized as Conversational Marketing and WhatsApp Marketing
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Support, Chatbots, Social Customer Service, and Live Chat
charles is categorized as Omnichannel Commerce and E-Commerce Personalization
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
charles
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Cosmetics
21.4%
Furniture
14.3%
Food & Beverages
14.3%
Luxury Goods & Jewelry
10.7%
Health, Wellness and Fitness
10.7%
Other
28.6%
Discussions
extension trial
2 Comments
PV
Hi Sophie,
Yes, no problem! Just reach out to our support team through our chat :) Read more
Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete
1 Comment
PV
Hi,
If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need.Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
What is Charles on Mac?
1 Comment
PH
Charles is a web based application, so you can use it with any OS you like. I'm using MacOS and Chrome. Read more
charles has no more discussions with answers
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