# Lightspeed Restaurant vs Upserve Comparison | | Lightspeed Restaurant | Upserve | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | | **Total Reviews** | 54 | 90 | | **Largest Market Segment** | Small-Business (84.3% of reviews) | Small-Business (77.3% of reviews) | | **Entry Level Price** | Starting at $59.00 | $99 per month | --- ## Top Pros & Cons ### Lightspeed Restaurant Pros: - Features (2 reviews) - Ease of Use (1 reviews) Cons: - Poor Customer Support (2 reviews) - Poor Support Access (2 reviews) ### Upserve **Not enough data** --- ## Ratings Comparison | Rating | Lightspeed Restaurant | Upserve | |---|---|---| | **Meets Requirements** | 9.1 (38 reviews) | 8.2 (76 reviews) | | **Ease of Use** | 9.2 (38 reviews) | 8.9 (76 reviews) | | **Ease of Setup** | 8.5 (31 reviews) | 8.5 (54 reviews) | | **Ease of Admin** | 8.9 (31 reviews) | 8.5 (54 reviews) | | **Quality of Support** | 8.6 (38 reviews) | 7.6 (75 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (31 reviews) | 8.1 (54 reviews) | | **Product Direction (% positive)** | 8.4 (36 reviews) | 6.9 (76 reviews) | --- ## Pricing ### Lightspeed Restaurant #### Entry-Level Pricing Plan: The POS at the core of everything you do. Price: Starting at $59.00 Description: The fastest, most reliable point of sale backed by industry-leading support experts from every service type. Key Features: - Contactless ordering - Customizable menu - Adjustable floor plan [Learn more about Lightspeed Restaurant](https://www.g2.com/products/lightspeed-restaurant/reviews) #### Free Trial No ### Upserve #### Entry-Level Pricing Plan: One Terminal Price: $99 per month Key Features: - Menu Consultation and guided onboarding and installation - Upserve Core Platform with Upserve Payments - Guest Insights [Browse all 4 editions](https://www.g2.com/products/upserve-2019-05-21/pricing) #### Free Trial No --- ## Features Comparison By Category ### Restaurant POS | Product | Score | Reviews | |---|---|---| | **Lightspeed Restaurant** | 8.2/10 | 27 | | **Upserve** | 8.6/10 | 30 | #### Administration | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **Menu Building** | 9.3 (25 reviews) | 8.4 (26 reviews) | | **Inventory Management** | 7.4 (16 reviews) | 7.5 (19 reviews) | | **Employee Scheduling** | 6.0 (12 reviews) | 7.8 (9 reviews) | | **Accounting** | 7.5 (16 reviews) | 9.2 (19 reviews) | | **Reporting & Analytics** | 8.5 (25 reviews) | 9.6 (27 reviews) | | **Loyalty Management** | 7.1 (12 reviews) | 8.1 (14 reviews) | #### Meal Service | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **Payment Gateway** | 8.1 (20 reviews) | 9.0 (27 reviews) | | **Table Management** | 9.4 (21 reviews) | 8.8 (23 reviews) | | **Check Adjustment** | 8.9 (22 reviews) | 8.8 (26 reviews) | | **Kitchen Tickets** | 9.1 (20 reviews) | 8.9 (26 reviews) | | **Takeout & Delivery** | 9.1 (16 reviews) | 8.3 (19 reviews) | ### Restaurant Management | Product | Score | Reviews | |---|---|---| | **Lightspeed Restaurant** | 8.7/10 | 15 | | **Upserve** | 9.2/10 | 18 | #### Platform Basics | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **Reporting** | 8.6 (12 reviews) | 8.8 (11 reviews) | | **Interoperability** | 8.8 (7 reviews) | 9.0 (7 reviews) | #### Back Office | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **Accounting** | 8.2 (12 reviews) | 9.4 (11 reviews) | | **Employee Management** | 7.0 (11 reviews) | 9.7 (11 reviews) | | **Analytics** | 8.6 (12 reviews) | 9.2 (14 reviews) | | **Inventory Management** | 7.5 (6 reviews) | 8.0 (9 reviews) | #### Front of Office | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **POS** | 9.6 (14 reviews) | 9.6 (17 reviews) | | **Table Management** | 9.5 (13 reviews) | 9.4 (13 reviews) | | **Kitchen Ticketing** | 9.4 (13 reviews) | 9.2 (16 reviews) | | **Reservations** | 9.3 (7 reviews) | Not enough data | #### Platform Data | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **Dashboard** | 8.8 (12 reviews) | 9.6 (12 reviews) | #### Agentic AI - Restaurant Management | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Generative AI | Feature | Lightspeed Restaurant | Upserve | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management), [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) --- ## Reviewer Demographics ### By Company Size | Segment | Lightspeed Restaurant | Upserve | |---|---|---| | **Small-Business** | 84.3% | 77.3% | | **Mid-Market** | 11.8% | 17.0% | | **Enterprise** | 3.9% | 5.7% | ### By Industry #### Lightspeed Restaurant - **Restaurants:** 44.0% - **Food & Beverages:** 18.0% - **Hospitality:** 14.0% - **Retail:** 8.0% - **Sports:** 2.0% - **Marketing and Advertising:** 2.0% - **Information Technology and Services:** 2.0% - **Health, Wellness and Fitness:** 2.0% - **Food Production:** 2.0% - **Events Services:** 2.0% - **Other:** 4.0% #### Upserve - **Food & Beverages:** 37.5% - **Restaurants:** 31.8% - **Hospitality:** 12.5% - **Retail:** 4.5% - **Wine and Spirits:** 3.4% - **Entertainment:** 2.3% - **Music:** 1.1% - **Mental Health Care:** 1.1% - **Marketing and Advertising:** 1.1% - **Investment Management:** 1.1% - **Other:** 3.4% --- ## Alternatives ### Alternatives to Lightspeed Restaurant - [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (369 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1262 reviews) - [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews) - [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (388 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (289 reviews) - [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (237 reviews) ### Alternatives to Upserve - [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (369 reviews) - [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1262 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (388 reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews) - [Lavu](https://www.g2.com/products/lavu/reviews) — 3.8/5 stars (104 reviews) - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (289 reviews) --- ## Top Discussions ### Lightspeed Restaurant - Title: [What are the key features of a POS system?](https://www.g2.com/discussions/lightspeed-restaurant-what-are-the-key-features-of-a-pos-system) — 1 comment > **Top comment:** "POS systems provide the capability of tracking sales and maintaining data that can then be used to generate customer bills, maintain customer and product..." ### Upserve No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lightspeed-restaurant-vs-upserve-2019-05-21)