# Lifesize CxEngage vs Sinch Contact Pro Comparison | | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Star Rating** | 3.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 11 | 11 | | **Largest Market Segment** | Mid-Market (71.4% of reviews) | Enterprise (100.0% of reviews) | | **Entry Level Price** | $65 per named agent per month | No pricing available | --- ## Ratings Comparison | Rating | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Meets Requirements** | 8.1 (6 reviews) | 9.5 (10 reviews) | | **Ease of Use** | 7.5 (6 reviews) | 8.3 (10 reviews) | | **Ease of Setup** | Not enough data | 7.7 (5 reviews) | | **Ease of Admin** | Not enough data | 8.3 (5 reviews) | | **Quality of Support** | 6.0 (5 reviews) | 8.9 (9 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | 8.3 (5 reviews) | | **Product Direction (% positive)** | 2.2 (6 reviews) | 8.8 (10 reviews) | --- ## Pricing ### Lifesize CxEngage #### Entry-Level Pricing Plan: ESSENTIAL Price: $65 per named agent per month Description: The foundational contact center solution
 Key Features: - Inbound Voice - Outbound Voice - Unlimited Sub-Tenants & Roles [Browse all 3 editions](https://www.g2.com/products/lifesize-cxengage/pricing) #### Free Trial No ### Sinch Contact Pro #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **Lifesize CxEngage** | 8.1/10 | 7 | | **Sinch Contact Pro** | 8.6/10 | 7 | #### Channels | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Voice** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Web Chat** | Not enough data | Not enough data | | **Mobile SMS** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Session Routing** | 8.6 (6 reviews) | 8.3 (6 reviews) ✓ Verified | | **Session Queuing** | 8.1 (6 reviews) | 8.1 (6 reviews) ✓ Verified | | **Concurrent Calling** | 8.3 (5 reviews) | 8.1 (6 reviews) ✓ Verified | | **Speech Analytics** | Not enough data | Feature Not Available | | **Auto Dialer** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | Not enough data | | **Persistent Data** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Session Summary Notes** | Not enough data | 7.9 (7 reviews) | | **Administrator Access** | 7.3 (5 reviews) | 9.0 (5 reviews) ✓ Verified | | **Reporting & Dashboards** | 8.0 (5 reviews) | 10.0 (6 reviews) ✓ Verified | | **Session Recording** | Not enough data | Not enough data | | **Agent Scheduling and Assignment** | Not enough data | Feature Not Available | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Lifesize CxEngage** | N/A | N/A | | **Sinch Contact Pro** | N/A | N/A | #### Workforce Management | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Agent Availability** | Not enough data | Not enough data | | **Skills Management** | Not enough data | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | | **Agent Self-Service** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Administration | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Performance Analysis** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Intraday Management** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Lifesize CxEngage** | N/A | N/A | | **Sinch Contact Pro** | N/A | N/A | #### Platform | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Omnichannel** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Back** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | #### Generative AI | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Workforce Management | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Call Monitoring** | Not enough data | Not enough data | | **Performance Evaluation** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Call Recording** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to Lifesize CxEngage (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) --- ## Reviewer Demographics ### By Company Size | Segment | Lifesize CxEngage | Sinch Contact Pro | |---|---|---| | **Small-Business** | 14.3% | 0% | | **Mid-Market** | 71.4% | 0% | | **Enterprise** | 14.3% | 100.0% | ### By Industry #### Lifesize CxEngage - **Internet:** 25.0% - **Telecommunications:** 12.5% - **Information Technology and Services:** 12.5% - **Furniture:** 12.5% - **Consumer Services:** 12.5% - **Consumer Goods:** 12.5% - **Computer Networking:** 12.5% #### Sinch Contact Pro - **Utilities:** 9.1% - **Telecommunications:** 9.1% - **Real Estate:** 9.1% - **Package/Freight Delivery:** 9.1% - **Oil & Energy:** 9.1% - **Information Technology and Services:** 9.1% - **Government Administration:** 9.1% - **Gambling & Casinos:** 9.1% - **Consumer Goods:** 9.1% - **Apparel & Fashion:** 9.1% - **Other:** 9.1% --- ## Alternatives ### Alternatives to Lifesize CxEngage - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2520 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1612 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews) ### Alternatives to Sinch Contact Pro - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2520 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1612 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews) --- ## Top Discussions ### Lifesize CxEngage No discussions available for this product. ### Sinch Contact Pro No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lifesize-cxengage-vs-sinch-contact-pro)