# Level AI vs Zendesk Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk Contact Center excels in providing a centralized hub for multiple services, making it easier for users to manage their data streams effectively. Recent feedback highlights the excitement around diving deeper into its features, showcasing its potential for enhancing user experience.
- **Users say** that Level AI's integration of AI technology significantly boosts efficiency during review processes. Although the AI isn't always perfect, it provides valuable insights that help users streamline their workflows, which is a notable advantage for those looking to enhance productivity.
- **According to verified reviews** , Zendesk Contact Center stands out for its high-quality support, with users appreciating the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues quickly.
- **Reviewers mention** that Level AI offers straightforward implementation and reporting features, which users find beneficial for their contact center operations. The ease of setup, particularly with SSO login, is frequently praised, making it an attractive option for teams looking to get started quickly.
- **G2 reviewers highlight** that while Zendesk Contact Center has a higher overall satisfaction rating, Level AI's recent user feedback indicates a strong commitment to continuous improvement, particularly in product direction and feature updates, which could appeal to users seeking a platform that evolves with their needs.
- **Users report** that both platforms cater well to mid-market businesses, but Zendesk Contact Center's larger volume of recent reviews suggests a more established presence in the market, providing potential buyers with a wealth of user experiences to consider when making their decision.



| | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 200 | 305 | 
| **Largest Market Segment** | Mid-Market (60.1% of reviews) | Mid-Market (59.0% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $83.00 1 agent Per Month | 

---
## Top Pros & Cons

### Level AI

Pros:
- Ease of Use (78 reviews)
- Helpful (55 reviews)

Cons:
- Inaccuracy (23 reviews)
- Slow Performance (17 reviews)

### Zendesk Contact Center

Pros:
- Ease of Use (8 reviews)
- Efficiency (8 reviews)

Cons:
- Inefficient Workflow (4 reviews)
- Workflow Disruption (4 reviews)

---
## Ratings Comparison
| Rating | Level AI | Zendesk Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.8 (178 reviews) | 8.9 (210 reviews) | 
  | **Ease of Use** | 8.9 (185 reviews) | 9.1 (237 reviews) | 
  | **Ease of Setup** | 8.9 (158 reviews) | 8.8 (126 reviews) | 
  | **Ease of Admin** | 9.0 (49 reviews) | 9.1 (101 reviews) | 
  | **Quality of Support** | 9.0 (167 reviews) | 9.3 (211 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (46 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.5 (175 reviews) | 8.9 (190 reviews) | 

---
## Pricing

### Level AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zendesk Contact Center

#### Entry-Level Pricing

Plan: Zendesk Contact Center

Price: Starting at $83.00 1 agent Per Month

Description: Combine any Zendesk Customer Service or Employee Service Suite plan with Contact Center

Key Features:
-   Unified Agent Workspace
- AWS added services
- Amazon Connect Telephony Usage

[Browse all 2 editions](https://www.g2.com/products/zendesk-contact-center/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Messenger

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | 8.1/10 | 36 |

#### Administration

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | 7.9 (20 reviews) | 
| **Data Workflows** | Not enough data | 7.5 (19 reviews) | 
| **Issue Management** | Not enough data | 8.1 (19 reviews) | 

#### Knowledge Management

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (30 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (23 reviews) | 
| **Analytics** | Not enough data | 7.0 (25 reviews) | 

#### Compliance

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (17 reviews) | 
| **Data Governance** | Not enough data | 8.1 (16 reviews) | 
| **Compliance** | Not enough data | 8.4 (16 reviews) | 
| **Auditing** | Not enough data | 8.3 (15 reviews) | 

#### Customer Support

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.8 (22 reviews) | 
| **Suggestions** | Not enough data | 7.8 (22 reviews) | 
| **Decision Trees** | Not enough data | 8.3 (15 reviews) | 

#### Data Security

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (17 reviews) | 
| **Data Transport** | Not enough data | 8.1 (18 reviews) | 
| **Access Management** | Not enough data | 8.8 (18 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.3 (20 reviews) | 

#### Administration

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 8.2 (19 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (25 reviews) | 
| **Performance and Reliability** | Not enough data | 8.4 (26 reviews) | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.6/10 | 45 |
| **Zendesk Contact Center** | N/A | N/A |

#### Call Analytics

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | 9.0 (42 reviews) | Not enough data | 
| **Machine Learning** | 8.8 (40 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (39 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (40 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Customer Scoring** | 8.9 (41 reviews) | Not enough data | 
| **Speech-to-Text** | 8.5 (41 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | 8.5 (39 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (13 reviews) | Not enough data | 
| **Decision Making** | 8.5 (13 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.8/10 | 127 |
| **Zendesk Contact Center** | 9.3/10 | 133 |

#### Quality Assurance

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Evaluation** | 9.2 (123 reviews) | 9.7 (126 reviews) | 
| **Calibration** | 9.0 (123 reviews) | 9.2 (118 reviews) | 
| **Reports** | 8.8 (122 reviews) | 9.1 (122 reviews) | 

#### Engagement

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Feedback** | 8.9 (122 reviews) | 9.5 (124 reviews) | 
| **Dashboards** | 8.9 (121 reviews) | 9.2 (122 reviews) | 
| **Training** | 8.6 (119 reviews) | 8.8 (107 reviews) | 

#### Performance

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | 8.6 (118 reviews) | 9.4 (113 reviews) | 
| **Compliance** | 9.0 (119 reviews) | 9.8 (84 reviews) | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | 8.7 (84 reviews) | 9.0 (23 reviews) | 
| **AI Text Summarization** | 8.7 (84 reviews) | 9.1 (23 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | 9.2/10 | 36 |

#### Channels

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.4 (15 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Web Chat** | Not enough data | 8.8 (7 reviews) | 
| **Mobile SMS** | Not enough data | 8.1 (6 reviews) | 
| **Email** | Not enough data | 9.1 (13 reviews) | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.1 (9 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 7.8 (6 reviews) | 
| **Speech Analytics** | Not enough data | 8.3 (6 reviews) | 
| **Auto Dialer** | Not enough data | 7.3 (5 reviews) | 
| **IVR** | Not enough data | 7.9 (7 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (8 reviews) | 
| **Persistent Data** | Not enough data | 8.9 (14 reviews) | 

#### Agentic AI - Contact Center

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.1 (7 reviews) | 
| **Administrator Access** | Not enough data | 9.3 (12 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (22 reviews) | 
| **Session Recording** | Not enough data | 8.3 (8 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.8 (7 reviews) | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Compliance

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Regulations** | Not enough data | Not enough data | 
| **Updates** | Not enough data | Not enough data | 
| **Exemptions** | Not enough data | Not enough data | 

#### Management

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | 
| **Blocking** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Screening** | Not enough data | Not enough data | 

#### Integration

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | 
| **Marketing & CRM** | Not enough data | Not enough data | 
| **Third-Party** | Not enough data | Not enough data | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.6/10 | 6 |
| **Zendesk Contact Center** | N/A | N/A |

#### Algorithm

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Part of Speech Tagging** | 9.2 (6 reviews) | Not enough data | 
| **Summarization** | 9.7 (6 reviews) | Not enough data | 
| **Named Entity Recognition** | 8.9 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.6 (6 reviews) | Not enough data | 
| **Emotion Detection** | 8.3 (6 reviews) | Not enough data | 
| **Language Detection** | 8.9 (6 reviews) | Not enough data | 

#### System

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Data Ingestion & Wrangling** | 8.6 (6 reviews) | Not enough data | 
| **Programming Language Support** | 8.6 (6 reviews) | Not enough data | 
| **Drag and Drop** | 8.3 (5 reviews) | Not enough data | 
| **Pre-Built Algorithms** | 8.3 (5 reviews) | Not enough data | 
| **Customizable Models** | 7.3 (5 reviews) | Not enough data | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.1/10 | 5 |
| **Zendesk Contact Center** | N/A | N/A |

#### Data Ingestion

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Big Data Processing** | 7.3 (5 reviews) | Not enough data | 
| **Unstructed Data Processing** | 8.3 (5 reviews) | Not enough data | 
| **Processing of Various File Types** | 8.3 (5 reviews) | Not enough data | 

#### Presentation

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Report Creation** | 8.7 (5 reviews) | Not enough data | 
| **Charts and Graphs** | 7.7 (5 reviews) | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Responses

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Responses

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Customer Support

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.7/10 | 18 |
| **Zendesk Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | 8.7 (18 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.8/10 | 19 |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Knowledge Base** | 9.2 (18 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (18 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (16 reviews) | Not enough data | 
| **Video Record** | 7.8 (17 reviews) | Not enough data | 

#### Feedback

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Review** | 8.7 (17 reviews) | Not enough data | 
| **Scorecard** | 8.9 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.9 (17 reviews) | Not enough data | 
| **Leaderboard** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Updates** | 8.4 (16 reviews) | Not enough data | 
| **Notifications** | 8.8 (15 reviews) | Not enough data | 
| **Competition** | 9.1 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | 8.7 (17 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.7/10 | 54 |
| **Zendesk Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | 8.3 (50 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.6 (50 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (50 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.7 (50 reviews) | Not enough data | 
| **Multilingual Support** | 8.3 (49 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (49 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (50 reviews) | Not enough data | 
| **Escalation Handling** | 8.5 (48 reviews) | Not enough data | 
| **Workflow Optimization** | 9.0 (52 reviews) | Not enough data | 

#### Automation

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | 8.9 (51 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (51 reviews) | Not enough data | 
| **Document Processing** | 8.6 (50 reviews) | Not enough data | 

#### Autonomy

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Independent Decision Making** | 8.7 (50 reviews) | Not enough data | 
| **Adaptive Responses** | 9.0 (51 reviews) | Not enough data | 
| **Task Execution** | 8.8 (50 reviews) | Not enough data | 
| **Problem Solving** | 8.7 (50 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Level AI (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Zendesk Contact Center (9):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | Level AI | Zendesk Contact Center | 
|---|---|---|
| **Small-Business** | 9.3% | 30.7% | 
| **Mid-Market** | 60.1% | 59.0% | 
| **Enterprise** | 30.6% | 10.3% | 

### By Industry

#### Level AI

- **Consumer Services:** 27.1%
- **Food & Beverages:** 9.4%
- **Printing:** 8.3%
- **Retail:** 6.8%
- **Financial Services:** 6.3%
- **Marketing and Advertising:** 6.3%
- **Outsourcing/Offshoring:** 4.2%
- **Computer Software:** 3.6%
- **Business Supplies and Equipment:** 3.1%
- **Furniture:** 2.6%
- **Other:** 22.4%

#### Zendesk Contact Center

- **Computer Software:** 15.5%
- **Information Technology and Services:** 12.8%
- **Consumer Services:** 8.6%
- **Financial Services:** 6.2%
- **Computer Games:** 3.8%
- **Health, Wellness and Fitness:** 3.4%
- **Internet:** 3.1%
- **Outsourcing/Offshoring:** 3.1%
- **Retail:** 2.8%
- **Hospitality:** 2.8%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to Level AI

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6662 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)

### Alternatives to Zendesk Contact Center

- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (439 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)

---
## Top Discussions

### Level AI

- Title: [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) — 1 comment
  > **Top comment:** "To improve customer service in contact centers."

### Zendesk Contact Center

- Title: [What integrations does Local Measure offer?](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our..."
- Title: [What's included in the Local Measure platform?](https://www.g2.com/discussions/what-s-included-in-the-local-measure-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social..."
- Title: [What kind of businesses use Local Measure?](https://www.g2.com/discussions/what-kind-of-businesses-use-local-measure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/level-ai-vs-zendesk-contact-center)