# Level AI, Verint Speech and Text Analytics vs CallMiner Eureka Comparison

| | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 199 | 89 | 227 | 
| **Largest Market Segment** | Mid-Market (59.9% of reviews) | Enterprise (66.3% of reviews) | Mid-Market (48.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Level AI

Pros:
- Ease of Use (78 reviews)
- Helpful (55 reviews)

Cons:
- Inaccuracy (23 reviews)
- Slow Performance (17 reviews)

### Verint Speech and Text Analytics

Pros:
- Ease of Use (6 reviews)
- Accuracy (5 reviews)

Cons:
- Inaccuracy (4 reviews)
- Accuracy Issues (3 reviews)

### CallMiner Eureka

Pros:
- Helpful (9 reviews)
- Artificial Intelligence (6 reviews)

Cons:
- Accuracy Issues (3 reviews)
- Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (177 reviews) | 8.6 (27 reviews) | 8.7 (177 reviews) | 
  | **Ease of Use** | 8.9 (184 reviews) | 8.6 (63 reviews) | 8.4 (178 reviews) | 
  | **Ease of Setup** | 8.9 (157 reviews) | 8.3 (47 reviews) | 7.6 (109 reviews) | 
  | **Ease of Admin** | 9.0 (48 reviews) | 8.2 (10 reviews) | 8.1 (110 reviews) | 
  | **Quality of Support** | 9.0 (166 reviews) | 8.3 (27 reviews) | 9.1 (173 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (45 reviews) | 8.7 (9 reviews) | 9.4 (116 reviews) | 
  | **Product Direction (% positive)** | 9.5 (175 reviews) | 7.8 (27 reviews) | 9.7 (176 reviews) | 

---
## Pricing

### Level AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Verint Speech and Text Analytics

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.6/10 | 45 |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | 8.4/10 | 77 |

#### Call Analytics

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Call Recording** | 9.0 (42 reviews) | 9.7 (5 reviews) | 8.8 (64 reviews) ✓ Verified | 
| **Machine Learning** | 8.8 (40 reviews) | Not enough data | 7.9 (57 reviews) ✓ Verified | 
| **Call Analysis** | 8.7 (39 reviews) | 8.7 (5 reviews) | 8.8 (68 reviews) ✓ Verified | 
| **Lead Qualification** | 8.6 (40 reviews) | Not enough data | 8.3 (49 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Customer Scoring** | 8.9 (41 reviews) | 9.0 (5 reviews) | 8.8 (61 reviews) ✓ Verified | 
| **Speech-to-Text** | 8.5 (41 reviews) | Not enough data | 8.2 (68 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Summarization** | 8.5 (39 reviews) | Not enough data | 8.3 (19 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.2 (13 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.3 (13 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (13 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.5 (13 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (13 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.5 (13 reviews) | Not enough data | 8.3 (6 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.8/10 | 127 |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | 8.3/10 | 106 |

#### Quality Assurance

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Evaluation** | 9.2 (123 reviews) | Not enough data | 8.8 (93 reviews) | 
| **Calibration** | 9.0 (123 reviews) | Not enough data | 8.5 (85 reviews) | 
| **Reports** | 8.8 (122 reviews) | Not enough data | 8.2 (95 reviews) | 

#### Engagement

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Feedback** | 8.9 (122 reviews) | Not enough data | 8.6 (92 reviews) | 
| **Dashboards** | 8.9 (121 reviews) | Not enough data | 8.1 (94 reviews) | 
| **Training** | 8.6 (119 reviews) | Not enough data | 8.4 (87 reviews) | 

#### Performance

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Integrations** | 8.6 (118 reviews) | Not enough data | 8.0 (76 reviews) | 
| **Compliance** | 9.0 (119 reviews) | Not enough data | 8.8 (91 reviews) | 

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | 8.7 (84 reviews) | Not enough data | 7.7 (31 reviews) | 
| **AI Text Summarization** | 8.7 (84 reviews) | Not enough data | 7.7 (30 reviews) | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.6/10 | 6 |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Algorithm

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Part of Speech Tagging** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Summarization** | 9.7 (6 reviews) | Not enough data | Not enough data | 
| **Named Entity Recognition** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Emotion Detection** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Language Detection** | 8.9 (6 reviews) | Not enough data | Not enough data | 

#### System

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Data Ingestion & Wrangling** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Programming Language Support** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Drag and Drop** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Customizable Models** | 7.3 (5 reviews) | Not enough data | Not enough data | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.1/10 | 5 |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Data Ingestion

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Big Data Processing** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Unstructed Data Processing** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Processing of Various File Types** | 8.3 (5 reviews) | Not enough data | Not enough data | 

#### Presentation

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Report Creation** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Charts and Graphs** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Responses

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Responses

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Setup

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | Not enough data | 

#### Customization

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Customer Support

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.7/10 | 18 |
| **Verint Speech and Text Analytics** | 8.1/10 | 7 |
| **CallMiner Eureka** | 8.2/10 | 36 |

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Summarization** | 8.7 (18 reviews) | 8.1 (7 reviews) | 8.2 (36 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.8/10 | 19 |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Knowledge Base** | 9.2 (18 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 8.9 (18 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 8.5 (16 reviews) | Not enough data | Not enough data | 
| **Video Record** | 7.8 (17 reviews) | Not enough data | Not enough data | 

#### Feedback

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Review** | 8.7 (17 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 8.9 (18 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 8.9 (17 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 9.3 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.4 (16 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.8 (15 reviews) | Not enough data | Not enough data | 
| **Competition** | 9.1 (16 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Summarization** | 8.7 (17 reviews) | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | 8.7/10 | 53 |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.3 (50 reviews) | Not enough data | Not enough data | 
| **Contextual Response Generation** | 8.6 (50 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.8 (50 reviews) | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Multilingual Support** | 8.3 (49 reviews) | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Proactive Customer Outreach** | 8.0 (49 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.8 (50 reviews) | Not enough data | Not enough data | 
| **Escalation Handling** | 8.5 (48 reviews) | Not enough data | Not enough data | 
| **Workflow Optimization** | 9.0 (52 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.9 (51 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.8 (51 reviews) | Not enough data | Not enough data | 
| **Document Processing** | 8.6 (50 reviews) | Not enough data | Not enough data | 

#### Autonomy

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Independent Decision Making** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 8.9 (50 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 8.8 (50 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 8.7 (50 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Level AI** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Level AI (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Verint Speech and Text Analytics (1):** [Text Analysis Software](https://www.g2.com/categories/text-analysis)

**Unique to CallMiner Eureka (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | Level AI | Verint Speech and Text Analytics | CallMiner Eureka | 
|---|---|---|---|
| **Small-Business** | 9.4% | 4.8% | 12.9% | 
| **Mid-Market** | 59.9% | 28.9% | 48.8% | 
| **Enterprise** | 30.7% | 66.3% | 38.2% | 

### By Industry

#### Level AI

- **Consumer Services:** 27.2%
- **Food & Beverages:** 9.4%
- **Printing:** 8.4%
- **Retail:** 6.8%
- **Marketing and Advertising:** 6.3%
- **Financial Services:** 5.8%
- **Outsourcing/Offshoring:** 4.2%
- **Computer Software:** 3.7%
- **Business Supplies and Equipment:** 3.1%
- **Furniture:** 2.6%
- **Other:** 22.5%

#### Verint Speech and Text Analytics

- **Insurance:** 15.7%
- **Financial Services:** 10.8%
- **Banking:** 9.6%
- **Consumer Services:** 9.6%
- **Health, Wellness and Fitness:** 8.4%
- **Utilities:** 7.2%
- **Telecommunications:** 7.2%
- **Airlines/Aviation:** 6.0%
- **Hospital & Health Care:** 4.8%
- **Retail:** 4.8%
- **Other:** 15.7%

#### CallMiner Eureka

- **Financial Services:** 24.2%
- **Insurance:** 7.9%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.1%
- **Consumer Services:** 5.1%
- **Outsourcing/Offshoring:** 3.7%
- **Information Technology and Services:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Oil & Energy:** 3.3%
- **Retail:** 2.8%
- **Other:** 35.3%

---
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- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)

### Alternatives to CallMiner Eureka

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews)

---
## Top Discussions

### Level AI

- Title: [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) — 1 comment
  > **Top comment:** "To improve customer service in contact centers."

### Verint Speech and Text Analytics

- Title: [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) — 1 comment
  > **Top comment:** "Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions..."

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/level-ai-vs-verint-speech-and-text-analytics-vs-callminer-eureka)