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Compare Level AI and Verint Speech and Text Analytics 
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At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Level AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AIVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Speech and Text Analytics excels in call recording, scoring a remarkable 9.7, which reviewers mention provides high-quality audio and reliable storage options. In contrast, Level AI, while still strong at 9.0, does not match the same level of detail and reliability in this area.
- Reviewers mention that Level AI shines in ease of administration, scoring 9.0 compared to Verint's 8.2. Users on G2 appreciate Level AI's intuitive dashboard and streamlined user management features, making it easier for teams to navigate and manage.
- Users say that both products perform well in call analysis, with equal scores of 8.7. However, reviewers highlight that Verint offers more advanced analytics capabilities, allowing for deeper insights into customer interactions, which some users find invaluable.
- G2 users report that Level AI outperforms Verint in AI text summarization, scoring 8.7 versus Verint's 8.1. Reviewers mention that Level AI's summarization feature is particularly effective in distilling lengthy conversations into actionable insights, enhancing productivity.
- Reviewers mention that while both products have strong customer scoring features, Verint leads with a score of 9.0 compared to Level AI's 8.9. Users appreciate Verint's comprehensive scoring system that helps in evaluating customer interactions more effectively.
- Users on G2 report that Level AI has a significantly better product direction score of 9.5 compared to Verint's 7.8. Reviewers say that Level AI's commitment to continuous improvement and feature updates is evident, making it a more future-proof choice for businesses.
Pricing
Entry-Level Pricing
Level AI
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
Level AI
No trial information availableVerint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.8
179
8.5
26
Ease of Use
8.9
186
8.6
62
Ease of Setup
8.9
159
8.3
46
Ease of Admin
9.0
47
8.2
10
Quality of Support
9.0
168
8.3
26
Has the product been a good partner in doing business?
9.1
44
8.7
9
Product Direction (% positive)
9.5
177
7.8
26
Features by Category
Call Analytics
9.0
42
9.7
5
8.8
40
Not enough data
8.7
39
8.7
5
8.6
40
Not enough data
Agent Performance Management
8.9
41
9.0
5
8.5
41
Not enough data
8.8
41
8.7
5
Generative AI
8.5
39
Not enough data
Agentic AI - Conversation Intelligence
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Quality Assurance
9.2
124
Not enough data
9.0
124
Not enough data
8.8
123
Not enough data
Engagement
8.9
123
Not enough data
8.9
123
Not enough data
8.5
121
Not enough data
Performance
8.6
120
Not enough data
9.0
121
Not enough data
Generative AI
8.7
86
Not enough data
8.7
86
Not enough data
Algorithm
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
System
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
Data Ingestion
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Presentation
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
18
8.1
7
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Not enough data
Feedback
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Not enough data
Generative AI
8.7
17
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Not enough data
Automation
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Not enough data
Autonomy
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Level AI and Verint Speech and Text Analytics are categorized as Speech Analytics and Conversation Intelligence
Unique Categories
Level AI is categorized as Sales Coaching, Natural Language Generation (NLG), Natural Language Understanding (NLU), Contact Center Quality Assurance, and AI Customer Support Agents
Verint Speech and Text Analytics is categorized as Text Analysis
Reviews
Reviewers' Company Size
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
What is LevelAI used for?
1 Comment
JS
To improve customer service in contact centers.Read more
Level AI has no more discussions with answers
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
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