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Compare lemtalk and Zoho Desk

See this
side-by-side comparison of lemtalk vs. Zoho Desk
based on preference data from user reviews. lemtalk rates 4.2/5 stars with 18 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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lemtalk
lemtalk
(18)
4.2 out of 5
lemtalk
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
lemtalk
lemtalk
Zoho Desk
Zoho Desk
Market Segments
lemtalk
lemtalk
Small-Business (77.8% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
lemtalk
lemtalk
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

lemtalk vs Zoho Desk

When assessing the two solutions, reviewers found Zoho Desk easier to use. However, reviewers felt that lemtalk is easier to set up and do business with overall. Both products were equally easy to administer.

  • Reviewers felt that Zoho Desk meets the needs of their business better than lemtalk.
  • When comparing quality of ongoing product support, reviewers felt that Zoho Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of lemtalk over Zoho Desk.
Categories
Shared Categories
lemtalk
lemtalk
Zoho Desk
Zoho Desk
lemtalk and Zoho Desk are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
lemtalk
lemtalk has no unique categories
Zoho Desk
Zoho Desk is categorized as Social Customer Service
Pricing
lemtalk
lemtalk Pricing
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ask a Question

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Ratings
Meets Requirements
lemtalk
lemtalk
8.0
Responses: 18
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
lemtalk
lemtalk
8.4
Responses: 18
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
lemtalk
lemtalk
9.1
Responses: 13
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
lemtalk
lemtalk
8.3
Responses: 14
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
lemtalk
lemtalk
8.1
Responses: 18
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
lemtalk
lemtalk
8.9
Responses: 14
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
lemtalk
lemtalk
9.3
Responses: 16
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
lemtalk
lemtalk
9.5
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
lemtalk
lemtalk
9.2
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
lemtalk
lemtalk
9.4
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
lemtalk
lemtalk
Feature Not Available
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
lemtalk
lemtalk
9.2
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
lemtalk
lemtalk
9.7
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
lemtalk
lemtalk
6.9
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
lemtalk
lemtalk
8.0
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
lemtalk
lemtalk
7.0
Responses: 5
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
lemtalk
lemtalk
8.0
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
lemtalk
lemtalk
8.3
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Interaction
Web Portals
lemtalk
lemtalk
7.0
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
lemtalk
lemtalk
7.0
Responses: 5
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
lemtalk
lemtalk
7.8
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
lemtalk
lemtalk
9.2
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Communication Channels
Customer Portal
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
lemtalk
lemtalk
6.3
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
lemtalk
lemtalk
10.0
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
lemtalk
lemtalk
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
lemtalk
lemtalk
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
lemtalk
lemtalk
9.2
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
lemtalk
lemtalk
9.3
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
lemtalk
lemtalk
8.9
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
lemtalk
lemtalk
8.3
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
lemtalk
lemtalk
8.7
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both lemtalk and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
lemtalk
lemtalk
77.8%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
lemtalk
lemtalk
5.6%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
lemtalk
lemtalk
16.7%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
lemtalk
lemtalk Industry
Internet
16.7%
Computer Software
16.7%
Retail
11.1%
Logistics and Supply Chain
11.1%
Marketing and Advertising
5.6%
Other
38.9%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
lemtalk
GH
Administrator in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
lemtalk
Brent V.
Administrator in Retail

Email integration truncated messages, no solution and no reference point available for truncated messages. Had to ask customers to re-send the information (twice).

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
lemtalk
lemtalk Discussions
Monty the Mongoose crying
lemtalk has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
lemtalk
lemtalk Screenshots
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