Link copied to clipboard # Laserfiche vs Softdocs Comparison - What are their main differences? Share [ Export ](/compare/laserfiche/softdocs/export.csv) LaserficheSoftdocs[+ Add Product](#) Pricing **Laserfiche** **$50.00** Per User Per Month · Cloud - Starter **$69.00** Per User Per Month · Cloud - Professional **$79.00** Per User Per Month · Custom - Business **$45.00** Per User Per Month · Self-Hosted - Starter **$60.00** Per User Per Month · Self-Hosted - Professional **$69.00** Per User Per Month · Self-Hosted - Business Show more **Softdocs** No pricing available **Pricing Insights** from reviews Perceived Cost **Laserfiche** $$$$$ **Softdocs** Not enough reviews yet Average Discount **Laserfiche** 9% **Softdocs** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Laserfiche** 6 months Based on 100 responses **Softdocs** 6 months Based on 100 responses Return on Investment **Laserfiche** 6 months Based on 100 responses **Softdocs** 6 months Based on 100 responses ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche") ![Softdocs](https://images.g2crowd.com/uploads/product/hd_favicon/340dd558f9869ccf6362905727dcf675/softdocs.svg "Softdocs") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Laserfiche** Ease of Use (118) Process Automation (88) Learning Curve (39) Learning Difficulty (33) **Softdocs** Not enough data Integrations **Laserfiche** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c697348c4308e45662f69fd954993d8/docusign.png "Product Avatar Image") Docusign ](https://www.g2.com/products/docusign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/laserfiche/integrations) **Softdocs** Not enough data Screenshots **Laserfiche** ![Laserfiche screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/98316/Homescreen.png) **Softdocs** No screenshot available **Ratings** from reviews Meets Requirements **Laserfiche** **9.1** /10 Based on 1,039 responses **Softdocs** **9.5** /10 Based on 14 responses Ease of Use **Laserfiche** **8.8** /10 Based on 1,066 responses **Softdocs** **9.0** /10 Based on 15 responses Ease of Setup **Laserfiche** **8.3** /10 Based on 775 responses **Softdocs** **8.5** /10 Based on 10 responses Ease of Admin **Laserfiche** **8.5** /10 Based on 704 responses **Softdocs** **9.1** /10 Based on 9 responses Quality of Support **Laserfiche** **9.0** /10 Based on 994 responses **Softdocs** **9.8** /10 Based on 14 responses Has the product been a good partner in doing business? **Laserfiche** **9.2** /10 Based on 703 responses **Softdocs** **9.8** /10 Based on 9 responses Product Direction (% positive) **Laserfiche** **9.5** /10 Based on 1,033 responses **Softdocs** **9.1** /10 Based on 13 responses **Features** ratings from reviews Document Scanning **8.9** /10 Based on 480 responses **8.8** /10 Based on 8 responses Online Form Builder **8.7** /10 Based on 239 responses **9.3** /10 Based on 7 responses Enterprise Content Management (ECM) **8.8** /10 Based on 376 responses **8.7** /10 Based on 5 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free E-Signature Not enough data **8.6** /10 Based on 7 responses Cloud Content Collaboration **8.9** /10 Based on 51 responses Not enough data Workflow Management Not enough data **8.9** /10 Based on 10 responses AP Automation **8.4** /10 Based on 120 responses Not enough data Digital Process Automation (DPA) **8.9** /10 Based on 223 responses Not enough data OCR **8.4** /10 Based on 271 responses Not enough data Business Process Management **8.7** /10 Based on 491 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 14.1% Mid-Market(51-1000 emp.) 60.3% Enterprise(\> 1000 emp.) 25.6% Small-Business(50 or fewer emp.) 14.1% Mid-Market(51-1000 emp.) 60.3% Enterprise(\> 1000 emp.) 25.6% Small-Business(50 or fewer emp.) 4.3% Mid-Market(51-1000 emp.) 73.9% Enterprise(\> 1000 emp.) 21.7% Small-Business(50 or fewer emp.) 4.3% Mid-Market(51-1000 emp.) 73.9% Enterprise(\> 1000 emp.) 21.7% **Reviewers' Industry** [![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche")](https://www.g2.com/products/laserfiche/reviews) Laserfiche Government Administration 38.9% Education Management 7.4% Primary/Secondary Education 5.0% Higher Education 4.4% Financial Services 4.2% Other 40.0% [![Softdocs](https://images.g2crowd.com/uploads/product/hd_favicon/340dd558f9869ccf6362905727dcf675/softdocs.svg "Softdocs")](https://www.g2.com/products/softdocs/reviews) Softdocs Higher Education 69.6% Education Management 26.1% Primary/Secondary Education 4.3% Other 0.0% Alternatives **Laserfiche Alternatives** ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare") [ DocuWare ](/products/docuware/reviews) ![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks") [ Square 9 Softworks ](/products/square-9-softworks/reviews) ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase") [ Hyland OnBase ](/products/hyland-onbase/reviews) ![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files") [ M-Files ](/products/m-files/reviews) **Softdocs Alternatives** ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase") [ Hyland OnBase ](/products/hyland-onbase/reviews) ![Docusign](https://images.g2crowd.com/uploads/product/hd_favicon/4667fcad45ba0d2ae299215d3f6d3385/docusign.svg "Docusign") [ Docusign ](/products/docusign/reviews) ![PandaDoc](https://images.g2crowd.com/uploads/product/hd_favicon/97320b34486db82a48d7af098a34228d/pandadoc.svg "PandaDoc") [ PandaDoc ](/products/pandadoc/reviews) ![monday AI Work Platform](https://images.g2crowd.com/uploads/product/hd_favicon/0ecee4762e51bfed79001cde447b63a5/monday-com.svg "monday AI Work Platform") [ monday AI Work Platform ](/products/monday-com/reviews) ## Laserfiche vs Softdocs FAQs Generated using AI Last updated: August 17, 2026 ### What is the difference between Laserfiche vs Softdocs? Laserfiche and Softdocs are both highly rated ECM platforms, but Laserfiche stands out for its extensive automation and process management features, while Softdocs is noted for its customer support and ease of administration. | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | [Softdocs](https://www.g2.com/products/softdocs/reviews) | | --- | --- | | 4.7/5 (1247 reviews) | 4.7/5 (24 reviews) | | Mid-Market | Mid-Market | | 8.3 | 8.5 | | 9.0 | 9.8 | | Process Automation (87 all-time mentions) | Customer Support (recent reviews) | ### How do the pricing models of Laserfiche and Softdocs compare? Softdocs is rated higher for value, with a stronger Price/Cost satisfaction score than Laserfiche. - **Laserfiche:** In recent reviews, several reviewers mention that while Laserfiche offers robust features, the cost of licenses and cloud migration can be a concern for smaller organizations. - **Softdocs:** Reviewers consistently describe Softdocs as reasonably priced and highlight its value, with one noting "the price is very reasonable" and another citing satisfaction with the cost for the features provided. ### What are the best alternatives to Laserfiche and Softdocs? The top three alternatives to Laserfiche and Softdocs are DocuWare, Square 9 Softworks, and Hyland OnBase. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5 (1247 reviews) | Mid-Market | Licenses and cloud migration can be costly for some organizations | Process Automation (87 all-time mentions) | | [Softdocs](https://www.g2.com/products/softdocs/reviews) | 4.7/5 (24 reviews) | Mid-Market | Described as very reasonable and strong value | Customer Support (recent reviews) | | [DocuWare](https://www.g2.com/products/docuware/reviews) | 4.4/5 (251 reviews) | Mid-Market | — | Document Management (recent reviews) | | [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) | 4.4/5 (179 reviews) | Mid-Market | — | Workflow Automation (recent reviews) | | [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | 4.4/5 (324 reviews) | Enterprise | — | Enterprise-Scale Content Management (recent reviews) | ### Which Enterprise Content Management (ECM) features should I prioritize when comparing Laserfiche and Softdocs? Buyers comparing Laserfiche and Softdocs should prioritize process automation, ease of use, integration capabilities, quality of support, and administration features. - **Process Automation:** Laserfiche: 87 all-time mentions; Softdocs: frequently cited in recent reviews for workflow and forms automation. - **Ease of Use:** Laserfiche: 8.8; Softdocs: 9.0. - **Integration Capabilities:** Laserfiche: reviewers highlight high connectivity and database integration; Softdocs: praised for ERP and external database integration in recent reviews. - **Quality of Support:** Laserfiche: 9.0; Softdocs: 9.8. - **Ease of Admin:** Laserfiche: 8.5; Softdocs: 9.1. ### What are the pros and cons of Laserfiche vs Softdocs? Laserfiche's headline strength is process automation, while Softdocs is most recognized for its customer support and ease of administration. - **Laserfiche strengths:** Process Automation (87 all-time mentions), Document Management (66), Form Creation (60), Flexibility (51), Search Functionality (37), Customization (36), Time-saving (36). - **Laserfiche trade-offs:** Learning Curve (40 all-time mentions), Learning Difficulty (34), Missing Features (34), cost concerns for small organizations and cloud migration. - **Softdocs strengths:** Customer support and ease of administration are consistently praised in recent reviews, with high satisfaction for workflow and forms automation. - **Softdocs trade-offs:** Some reviewers note a learning curve for administrators and desire for more robust form builder features. ### Is Laserfiche or Softdocs better for small businesses? Laserfiche and Softdocs both have a Mid-Market reviewer base, but Softdocs is more frequently praised for ease of administration and value, making it a stronger fit for small businesses seeking support and cost-effectiveness. - **Laserfiche:** Mid-Market segment; reviewers note robust features but mention cost and licensing as potential barriers for smaller organizations. - **Softdocs:** Mid-Market segment; reviewers highlight ease of use, strong customer support, and reasonable pricing as advantages for smaller teams. ### Which Enterprise Content Management (ECM) platform has better integrations? Laserfiche is favored for integrations, with reviewers frequently citing its high connectivity and database integration capabilities. - **Laserfiche:** In recent reviews, many reviewers highlight integration with Microsoft Office 365 and database systems, with high connectivity mentioned as a key benefit. - **Softdocs:** Reviewers mention integration with ERP systems and external databases, especially in higher education settings. ### How do Laserfiche and Softdocs compare on customer support? Softdocs scores materially higher on Quality of Support, with a 0.8-point advantage over Laserfiche (9.8 vs 9.0). - **Laserfiche:** Reviewers describe support as responsive and helpful, with several citing quick resolution of issues and effective training resources. - **Softdocs:** Reviewers consistently praise customer support as "the best" and "stellar," highlighting knowledgeable staff and strong after-sales service. ### Which is easier to implement, Laserfiche or Softdocs? Softdocs and Laserfiche score within 0.2 points on Ease of Setup (8.5 vs 8.3), indicating near parity in implementation experience. - **Laserfiche:** Reviewers describe initial setup as straightforward for most departments, with some noting a learning curve for complex workflows. - **Softdocs:** Reviewers report that setup is intuitive and quick, with strong support from the vendor during onboarding and training. ### Which product has better Integration? Laserfiche is favored for Integration, as it is the most frequently mentioned feature across both products' reviews. - **Laserfiche:** Reviewers highlight high connectivity and integration with Microsoft Office 365 and database systems; integration is a recurring theme in recent reviews. - **Softdocs:** Reviewers mention integration with ERP systems and external databases, especially in higher education, with positive sentiment around integration capabilities.