Introducing G2.ai, the future of software buying.Try now
Compare Lark and Microsoft 365 
Featured Products
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (35.3% of reviews)
Entry-Level Pricing
$0.00 50 Users
$6.00 1 User Per Month
Lark
Star Rating
(166)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 50 Users
Browse all 3 pricing plansMicrosoft 365
Star Rating
(5,671)4.6 out of 5
Market Segments
Mid-Market (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft 365 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Lark. Users appreciate the comprehensive suite of applications, highlighting the ease of navigation and the convenience of accessing email and chat features seamlessly.
- Users say that Lark offers a unique integrated workspace that combines chat, meetings, and document sharing, which helps reduce context switching. This versatility is praised by those who value collaboration, making it a strong choice for teams looking for an all-in-one solution.
- Reviewers mention that Microsoft 365's implementation process is notably quick and intuitive, with many users highlighting the onboarding experience as a key strength. The introduction of Microsoft Copilot has further enhanced user convenience, making daily tasks more manageable.
- According to verified reviews, Lark's mobile application is frequently cited as one of its best features, with users enjoying its user-friendly design and functionality. This makes it an appealing option for teams that prioritize mobile collaboration and accessibility.
- G2 reviewers highlight that while Microsoft 365 has a broader market presence and a larger user base, Lark's focus on small businesses allows it to cater specifically to their needs, offering tools that are well-suited for smaller teams looking for cost-effective solutions.
- Users report that Microsoft 365's support quality is generally perceived as lower than Lark's, with Lark receiving higher ratings for customer support. This aspect can be crucial for teams that require reliable assistance during their software usage.
Pricing
Entry-Level Pricing
Lark
Starter
$0.00
50 Users
The essentials to get your core team up and running
- Unlimited chats and message history
- Custom and secured business email
- 100 GB storage
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Free Trial
Lark
Free Trial is available
Microsoft 365
Free Trial is available
Ratings
Meets Requirements
9.3
129
9.3
4,694
Ease of Use
9.0
131
9.0
4,746
Ease of Setup
7.8
35
8.9
1,305
Ease of Admin
8.8
26
8.7
968
Quality of Support
8.9
123
8.5
3,963
Has the product been a good partner in doing business?
9.3
26
8.8
941
Product Direction (% positive)
9.6
123
8.8
4,631
Features by Category
File Management
Not enough data
9.3
182
Not enough data
9.3
180
Not enough data
9.4
179
Not enough data
9.0
173
Not enough data
8.9
174
Agentic AI - Cloud Content Collaboration
Not enough data
8.7
78
Not enough data
8.7
77
Not enough data
8.8
78
Collaboration
Not enough data
9.2
178
Not enough data
9.5
178
Not enough data
9.1
178
Not enough data
8.8
174
Administration
Not enough data
9.2
173
Not enough data
9.2
172
Not enough data
9.1
169
Not enough data
8.9
170
Not enough data
8.8
165
Not enough data
9.4
175
Platform
Not enough data
9.3
186
Not enough data
8.9
180
Not enough data
9.0
181
Not enough data
8.8
182
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.2
85
9.4
180
9.0
84
9.3
182
9.1
80
8.8
178
Business Instant Messaging
9.0
81
9.1
180
9.1
82
9.2
179
Business Instant Messaging
9.4
81
9.1
179
8.9
77
9.2
182
8.4
71
9.0
176
Generative AI - Business Instant Messaging
Not enough data
8.7
132
AI - Business Instant Messaging
Not enough data
8.6
131
Not enough data
8.6
133
Not enough data
8.5
133
Not enough data
8.7
136
Agentic AI - Business Instant Messaging
Not enough data
8.6
86
Not enough data
8.5
86
Presenter Tools
Not enough data
8.9
126
Not enough data
8.5
127
Not enough data
8.2
124
Not enough data
8.6
124
Conferencing Options
Not enough data
8.9
130
Not enough data
9.0
128
Not enough data
9.0
132
Application Tools
Not enough data
8.9
122
Not enough data
8.6
124
Not enough data
8.9
124
Agentic AI - Screen Sharing
Not enough data
8.1
39
Platform Basics
Not enough data
8.7
163
Not enough data
8.8
163
Not enough data
9.1
163
Platform Content
Not enough data
8.8
164
Not enough data
8.3
163
Not enough data
8.6
156
Not enough data
9.1
160
Platform Additional Functionality
Not enough data
8.9
157
Not enough data
8.9
157
Not enough data
9.1
164
Generative AI
Not enough data
8.2
110
Not enough data
7.9
107
Not enough data
7.4
106
Not enough data
8.0
108
Not enough data
7.2
105
Not enough data
7.9
106
Not enough data
7.6
104
Inbox Tools
Not enough data
8.9
210
Not enough data
9.0
209
Not enough data
9.0
208
Not enough data
9.1
208
Coordination Tools
Not enough data
9.2
212
Not enough data
9.0
208
Not enough data
8.7
207
Software Options
Not enough data
9.3
212
Not enough data
8.8
212
Email Client - Agentic AI
Not enough data
8.3
79
Not enough data
8.2
79
Calculating
Not enough data
9.2
183
Not enough data
9.1
182
Insights
Not enough data
8.7
181
Not enough data
9.1
179
Editing
Not enough data
8.8
180
Not enough data
8.8
178
Not enough data
8.9
176
Functionality
Not enough data
8.5
177
Not enough data
8.9
180
Not enough data
9.0
175
Not enough data
9.1
178
Knowledge Pages
9.4
38
Not enough data
9.4
37
Not enough data
9.4
37
Not enough data
9.3
37
Not enough data
8.9
34
Not enough data
9.3
36
Not enough data
Knowledge Dissemination
8.7
38
Not enough data
9.2
37
Not enough data
9.3
38
Not enough data
9.3
38
Not enough data
9.5
36
Not enough data
8.6
35
Not enough data
9.6
36
Not enough data
9.0
35
Not enough data
9.1
35
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.2
26
Not enough data
9.3
25
Not enough data
9.2
25
Not enough data
8.7
25
Not enough data
Goal Creation
9.1
24
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.4
24
Not enough data
Agentic AI - Objectives and Key Results (OKR)
Not enough data
Not enough data
Not enough data
Not enough data
Applications
Not enough data
9.3
1297
Not enough data
9.1
1220
Not enough data
8.8
1200
Collaboration
Not enough data
9.0
1196
Not enough data
8.8
1096
Not enough data
8.7
1159
Management
Not enough data
8.8
1181
Not enough data
9.1
1231
Not enough data
9.2
1263
Agentic AI - Office Suites
Not enough data
8.1
128
Not enough data
8.2
129
Collaboration Tools
9.3
63
9.1
194
9.4
63
9.1
192
8.9
59
8.6
188
9.6
63
9.2
190
9.3
63
9.2
190
Meeting Coordination
9.5
65
9.2
196
9.4
61
9.0
191
9.1
62
9.1
191
9.3
62
9.1
186
Software Type
9.4
62
9.0
194
8.8
59
9.1
191
9.4
64
9.2
192
Agentic AI - Video Conferencing
Not enough data
8.5
78
Not enough data
8.4
77
Not enough data
8.3
77
Survey Management
Not enough data
8.8
46
Not enough data
9.0
44
Not enough data
8.7
45
Not enough data
8.9
46
Survey Customization
Not enough data
8.6
46
Not enough data
8.8
47
Not enough data
8.7
44
Not enough data
8.8
45
Survey Insights
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.0
44
Not enough data
8.9
45
Agentic AI - Survey
Not enough data
9.2
13
Not enough data
8.7
13
Not enough data
8.8
13
Calendar View
Not enough data
9.0
203
Not enough data
8.9
206
Shared Calendar
Not enough data
9.0
204
Not enough data
8.9
204
Accessibility
Not enough data
8.8
196
Not enough data
8.7
197
Integration
Not enough data
8.9
198
Not enough data
8.8
201
Not enough data
8.9
199
Notifications
Not enough data
9.0
201
Not enough data
8.6
198
Generative AI
Not enough data
7.8
140
Not enough data
8.0
136
Not enough data
7.9
135
Agentic AI - Calendar
Not enough data
7.8
74
Notifications
Not enough data
9.0
111
Not enough data
8.7
109
Not enough data
8.9
108
Settings
Not enough data
9.1
113
Not enough data
9.1
110
Not enough data
9.0
110
Personalization
Not enough data
8.7
108
Not enough data
8.9
108
Integrations
Not enough data
8.9
110
Not enough data
8.9
105
Not enough data
8.3
105
Not enough data
9.0
108
Not enough data
8.8
105
Generative AI
Not enough data
8.5
81
Not enough data
8.5
79
Not enough data
8.2
80
Not enough data
8.4
81
Not enough data
8.3
81
Agentic AI - Online Appointment Scheduling
Not enough data
8.8
45
Not enough data
9.0
45
Not enough data
8.9
45
Design
9.5
54
8.8
233
9.3
54
8.9
235
9.1
52
8.7
232
Collaboration
9.7
53
9.2
235
9.7
55
9.2
235
File Types
9.5
52
9.4
240
9.3
52
9.1
238
9.3
46
8.6
230
Edit & Revise
9.1
49
8.9
239
9.2
48
8.8
234
9.5
53
9.2
238
Integrate & Embed
9.7
53
8.8
232
9.2
50
8.6
231
9.4
52
8.9
234
Operating System
9.1
49
9.4
236
9.3
49
8.5
229
8.6
44
8.0
221
Generative AI
8.8
43
8.1
177
8.8
41
8.2
176
8.5
40
7.8
172
8.3
40
8.0
175
8.8
40
7.9
170
Agentic AI - Document Creation
Not enough data
8.4
93
Sorting & Filtering
Not enough data
8.9
219
Not enough data
9.1
216
Not enough data
8.6
211
Not enough data
8.9
215
Integrations
Not enough data
9.3
217
Not enough data
8.5
208
Not enough data
8.2
203
Time Management
Not enough data
8.9
209
Not enough data
9.1
215
Not enough data
8.8
211
Generative AI
Not enough data
8.4
160
Not enough data
8.3
159
Not enough data
8.5
160
Agentic AI - Email Management
Not enough data
8.6
90
Not enough data
8.6
90
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
In-store tasks - Retail Task Management Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task management - Retail Task Management Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and reporting - Retail Task Management Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
9.0
29
Not enough data
9.0
27
Not enough data
8.7
27
Not enough data
8.7
26
Not enough data
8.8
26
Not enough data
8.7
26
Not enough data
Platform Additional Functionality
9.1
22
Not enough data
8.8
22
Not enough data
8.6
22
Not enough data
9.0
22
Not enough data
8.7
21
Not enough data
Platform Data
8.7
19
Not enough data
9.1
18
Not enough data
9.4
20
Not enough data
Platform
9.0
27
Not enough data
8.5
26
Not enough data
9.3
26
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
9.1
27
Not enough data
8.9
26
Not enough data
8.8
27
Not enough data
Recruiting and Onboarding
9.0
20
Not enough data
9.2
21
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Pre-Meeting Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Post-Meeting Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lark and Microsoft 365 are categorized as Document Creation, Video Conferencing, and Business Instant Messaging
Unique Categories
Lark is categorized as Onboarding, Objectives and Key Results (OKR), Employee Intranet, Note-Taking Software, Retail Task Management, Knowledge Base, and Meeting Management
Microsoft 365 is categorized as Email Management, Email Client, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Cloud Content Collaboration, Office Suites, Calendar, and Survey
Reviews
Reviewers' Company Size
Lark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.9%
Computer Software
11.3%
Higher Education
7.3%
Marketing and Advertising
6.6%
Internet
4.6%
Other
56.3%
Information Technology and Services
10.7%
Education Management
5.8%
Computer Software
5.2%
Higher Education
4.9%
Hospital & Health Care
4.1%
Other
69.3%
Alternatives
Discussions
How does Lark app work?
1 Comment
RQ
It's one-stop shop for all your work needs. It's like Google Suite on steroids!Read more
Lark has no more discussions with answers
how to transfer microsoft office to another computer
4 Comments
EJ
To complete this tasks, you have to have a product key and use that key to set up Microsoft on the second computer.Read more
what is the best way to make sure you never lose any work if your computer crashes
3 Comments
CS
Open any program in the office suite, click on file menu and then click on options, then click on the save tab and configure the autosave every minute.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
