# Lansweeper vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user experience, highlighting its **intuitive interface** and **easy navigation**. Users appreciate the **automated ticketing system** and the ability to customize workflows with approval steps, making it a strong choice for teams looking for efficiency.
- **Users say** Lansweeper stands out for its **ease of upgrades** , allowing seamless system updates with just one button. This feature is particularly praised by those managing multiple devices, as it simplifies maintenance and ensures everything stays current.
- **According to verified reviews** , SolarWinds Service Desk has a strong reputation for **responsive customer support** , with many users noting the quality of assistance they receive. This support, combined with its **quick implementation** , makes it a go-to option for organizations needing reliable help.
- **Reviewers mention** that Lansweeper offers a comprehensive suite of features, from **helpdesk capabilities** to **inventory management**. Users appreciate how it consolidates information in a helpful way, making it easier to track assets and manage IT resources effectively.
- **G2 reviewers highlight** that while SolarWinds Service Desk has a solid overall rating, it sometimes struggles to meet specific workflow needs, with some users reporting configuration challenges. This indicates that while it is user-friendly, there may be limitations for more complex requirements.
- **Users note** that Lansweeper's asset discovery and inventory management features are particularly strong, with high ratings for **hardware** and **software asset inventory**. This makes it an excellent choice for organizations focused on comprehensive asset tracking and management.



| | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 67 | 778 | 
| **Largest Market Segment** | Mid-Market (64.6% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | Free 0 per asset | $39.00 Per Month | 

---
## Top Pros & Cons

### Lansweeper

Pros:
- Asset Management (2 reviews)
- Alerts (1 reviews)

Cons:
- App Limitations (1 reviews)
- Cloud Integration (1 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.3 (53 reviews) | 8.6 (693 reviews) | 
  | **Ease of Use** | 8.8 (54 reviews) | 9.0 (706 reviews) | 
  | **Ease of Setup** | 8.9 (50 reviews) | 8.6 (571 reviews) | 
  | **Ease of Admin** | 9.0 (45 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 8.9 (41 reviews) | 8.9 (676 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (37 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 8.6 (51 reviews) | 9.0 (677 reviews) | 

---
## Pricing

### Lansweeper

#### Entry-Level Pricing

Plan: Free Trial

Price: Free 0 per asset

Description: Ideal for small teams who want to explore asset discovery. Start with 14 days of full access.

Key Features:
- Asset Discovery & Inventory
- Continue free (up to 100 assets)
- Unlimited User Seats

[Browse all 4 editions](https://www.g2.com/products/lansweeper/pricing)

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 140 |

#### Administration

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (112 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.4 (120 reviews) ✓ Verified | 

#### Service Desk

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (127 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (121 reviews) ✓ Verified | 

#### Management

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (67 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.2 (59 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (73 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | 8.9/10 | 22 |
| **SolarWinds Service Desk** | 8.2/10 | 75 |

#### Asset Inventory

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | 9.6 (21 reviews) | 8.6 (66 reviews) | 
| **Software Asset Inventory** | 9.8 (18 reviews) | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | 8.8 (11 reviews) | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | 7.4 (9 reviews) | 8.0 (50 reviews) | 
| **Asset Discovery** | 9.3 (17 reviews) | 8.0 (60 reviews) | 

#### Generative AI

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | 9.0 (19 reviews) | 8.6 (65 reviews) | 
| **Asset Policy Management** | Feature Not Available | 8.0 (9 reviews) | 
| **Risk Management** | 8.3 (9 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.6 (12 reviews) | 8.2 (56 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 485 |

#### Incident Management

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (458 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (454 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (400 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)


**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Lansweeper | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 7.7% | 7.9% | 
| **Mid-Market** | 64.6% | 68.3% | 
| **Enterprise** | 27.7% | 23.8% | 

### By Industry

#### Lansweeper

- **Information Technology and Services:** 12.3%
- **Hospital & Health Care:** 6.2%
- **Logistics and Supply Chain:** 6.2%
- **Financial Services:** 4.6%
- **Hospitality:** 4.6%
- **Telecommunications:** 3.1%
- **Automotive:** 3.1%
- **Broadcast Media:** 3.1%
- **Primary/Secondary Education:** 3.1%
- **Computer & Network Security:** 3.1%
- **Other:** 50.8%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.6%
- **Higher Education:** 4.8%
- **Education Management:** 4.7%
- **Financial Services:** 4.3%
- **Computer Software:** 4.0%
- **Construction:** 3.3%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to Lansweeper

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) — 4.7/5 stars (51 reviews)
- [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (683 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews)
- [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) — 4.3/5 stars (63 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### Lansweeper

- Title: [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) — 2 comments
  > **Top comment:** "Define safe. It's only as safe as you configure it. Being that the software primarly is on-prem, security is in your hands. The Lansweeper Cloud Site, that..."
- Title: [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) — 1 comment
  > **Top comment:** "software deployment manager"

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lansweeper-vs-solarwinds-service-desk)