# Lansweeper, Scrut Automation vs Spiceworks Cloud Help Desk Comparison

| | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 67 | 1,307 | 311 | 
| **Largest Market Segment** | Mid-Market (64.6% of reviews) | Small-Business (50.2% of reviews) | Mid-Market (65.8% of reviews) | 
| **Entry Level Price** | Free 0 per asset | No pricing available | Free | 

---
## Top Pros & Cons

### Lansweeper

Pros:
- Asset Management (2 reviews)
- Alerts (1 reviews)

Cons:
- App Limitations (1 reviews)
- Cloud Integration (1 reviews)

### Scrut Automation

Pros:
- Ease of Use (276 reviews)
- Customer Support (249 reviews)

Cons:
- Improvement Needed (69 reviews)
- Technical Issues (52 reviews)

### Spiceworks Cloud Help Desk

Pros:
- Collaboration (1 reviews)
- Communication Efficiency (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Integration Issues (1 reviews)

---
## Ratings Comparison
| Rating | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (53 reviews) | 9.6 (1202 reviews) | 8.6 (286 reviews) | 
  | **Ease of Use** | 8.8 (54 reviews) | 9.5 (1219 reviews) | 8.7 (287 reviews) | 
  | **Ease of Setup** | 8.9 (50 reviews) | 9.5 (871 reviews) | 8.7 (215 reviews) | 
  | **Ease of Admin** | 9.0 (45 reviews) | 9.6 (634 reviews) | 8.8 (217 reviews) | 
  | **Quality of Support** | 8.9 (41 reviews) | 9.7 (1196 reviews) | 8.4 (235 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (37 reviews) | 9.7 (641 reviews) | 8.9 (176 reviews) | 
  | **Product Direction (% positive)** | 8.6 (51 reviews) | 9.8 (1221 reviews) | 8.1 (286 reviews) | 

---
## Pricing

### Lansweeper

#### Entry-Level Pricing

Plan: Free Trial

Price: Free 0 per asset

Description: Ideal for small teams who want to explore asset discovery. Start with 14 days of full access.

Key Features:
- Asset Discovery & Inventory
- Continue free (up to 100 assets)
- Unlimited User Seats

[Browse all 4 editions](https://www.g2.com/products/lansweeper/pricing)

#### Free Trial

Yes

### Scrut Automation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Spiceworks Cloud Help Desk

#### Entry-Level Pricing

Plan: Spiceworks Hosts It

Price: Free

Description: Hosted hassle-free in the cloud.
No installation and no hardware.


[Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | 8.1/10 | 13 |

#### Ticket and Case Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.2 (13 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.3 (13 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.8 (11 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 8.3 (10 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.8 (7 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.8 (11 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.1 (12 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 9.0 (8 reviews) ✓ Verified | 

#### Generative AI

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 7.5 (6 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 6.0 (5 reviews) | 
| **Voice** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 5.8 (8 reviews) ✓ Verified | 
| **Customization ** | Not enough data | Not enough data | 7.4 (9 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (10 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 7.5 (8 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.3 (9 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.0 (11 reviews) ✓ Verified | 

### Cloud Compliance

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 9.5/10 | 534 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Security

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Compliance Monitoring** | Not enough data | 9.6 (507 reviews) | Not enough data | 
| **Anomoly Detection** | Not enough data | 9.2 (383 reviews) | Not enough data | 
| **Data Loss Prevention** | Not enough data | 9.2 (422 reviews) | Not enough data | 
| **Cloud Gap Analytics** | Not enough data | 9.5 (426 reviews) | Not enough data | 

#### Compliance

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Governance** | Not enough data | 9.5 (418 reviews) | Not enough data | 
| **Data Governance** | Not enough data | 9.4 (379 reviews) | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | 9.6 (379 reviews) | Not enough data | 

#### Administration

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Policy Enforcement** | Not enough data | 9.5 (398 reviews) | Not enough data | 
| **Auditing** | Not enough data | 9.5 (402 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 9.3 (371 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | 8.9/10 | 22 |
| **Scrut Automation** | 8.2/10 | 163 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Asset Inventory

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Hardware Asset Inventory** | 9.6 (21 reviews) | 9.2 (144 reviews) | Not enough data | 
| **Software Asset Inventory** | 9.8 (18 reviews) | 9.2 (135 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 8.8 (11 reviews) | 9.2 (136 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.4 (9 reviews) | 8.9 (120 reviews) | Not enough data | 
| **Asset Discovery** | 9.3 (17 reviews) | 9.0 (132 reviews) | Not enough data | 

#### Generative AI

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (68 reviews) | Not enough data | 
| **AI Text Generation** | Not enough data | 7.4 (60 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (9 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.7 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.8 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.9 (9 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (9 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (9 reviews) | Not enough data | 

#### Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Central Dashboard** | 9.0 (19 reviews) | 9.4 (121 reviews) | Not enough data | 
| **Asset Policy Management** | Feature Not Available | 9.4 (114 reviews) | Not enough data | 
| **Risk Management** | 8.3 (9 reviews) | 9.4 (121 reviews) | Not enough data | 
| **Integrations** | 8.6 (12 reviews) | 9.3 (123 reviews) | Not enough data | 

### Vendor Security and Privacy Assessment

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 8.5/10 | 196 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Functionality

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Customized Vendor Pages** | Not enough data | 9.1 (175 reviews) | Not enough data | 
| **Centralized Vendor Catalog** | Not enough data | 9.2 (171 reviews) | Not enough data | 
| **Questionnaire Templates** | Not enough data | 9.2 (180 reviews) | Not enough data | 
| **User Access Control** | Not enough data | 9.3 (176 reviews) | Not enough data | 

#### Risk assessment

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Risk Scoring** | Not enough data | 9.2 (178 reviews) | Not enough data | 
| **4th Party Assessments** | Not enough data | 8.7 (145 reviews) | Not enough data | 
| **Monitoring And Alerts** | Not enough data | 9.2 (168 reviews) | Not enough data | 
| **AI Monitoring** | Not enough data | 7.6 (28 reviews) | Not enough data | 

#### Generative AI - Vendor Security and Privacy Assessment

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 6.9 (22 reviews) | Not enough data | 
| **Text Generation** | Not enough data | 6.9 (22 reviews) | Not enough data | 

### Cloud Security Posture Management (CSPM)

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 9.3/10 | 196 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Configuration

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **DLP Configuration** | Not enough data | 8.9 (139 reviews) | Not enough data | 
| **Configuration Monitoring** | Not enough data | 9.3 (149 reviews) | Not enough data | 
| **Unified Policy Management** | Not enough data | 9.5 (145 reviews) | Not enough data | 
| **Adaptive Access Control** | Not enough data | 9.3 (152 reviews) | Not enough data | 
| **API / Integrations** | Not enough data | 9.3 (129 reviews) | Not enough data | 

#### Visibility

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Multicloud Visibility** | Not enough data | 9.2 (153 reviews) | Not enough data | 
| **Asset Discovery** | Not enough data | 9.3 (127 reviews) | Not enough data | 

#### Vulnerability Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Threat Hunting** | Not enough data | 9.2 (136 reviews) | Not enough data | 
| **Vulnerability Scanning** | Not enough data | 9.3 (148 reviews) | Not enough data | 
| **Vulnerability Intelligence** | Not enough data | 9.3 (141 reviews) | Not enough data | 
| **Risk-Prioritization** | Not enough data | 9.3 (148 reviews) | Not enough data | 

### Attack Surface Management

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 9.3/10 | 69 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Asset Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Asset Discovery** | Not enough data | 9.1 (41 reviews) | Not enough data | 
| **Shadow IT Detection** | Not enough data | 8.9 (38 reviews) | Not enough data | 
| **Change Management** | Not enough data | 9.5 (42 reviews) | Not enough data | 

#### Monitoring

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Gap Analysis** | Not enough data | 9.5 (40 reviews) | Not enough data | 
| **Vulnerability Intelligence** | Not enough data | 9.5 (40 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 9.5 (40 reviews) | Not enough data | 
| **Continuous Monitoring** | Not enough data | 9.5 (39 reviews) | Not enough data | 

#### Risk Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Risk-Prioritization** | Not enough data | 9.6 (62 reviews) | Not enough data | 
| **Reconnaissance** | Not enough data | 9.4 (58 reviews) | Not enough data | 
| **At-Risk Analysis** | Not enough data | 9.4 (58 reviews) | Not enough data | 
| **Threat Intelligence** | Not enough data | 9.4 (55 reviews) | Not enough data | 

#### Generative AI

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (27 reviews) | Not enough data | 

### IT Risk Management

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 7.1/10 | 65 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (62 reviews) | Not enough data | 

#### Monitoring - IT Risk Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **AI Monitoring** | Not enough data | 7.3 (23 reviews) | Not enough data | 

#### Agentic AI - IT Risk Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (16 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.4 (16 reviews) | Not enough data | 

### Audit Management

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 8.9/10 | 217 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (174 reviews) | Not enough data | 
| **AI Text Generation** | Not enough data | 7.4 (166 reviews) | Not enough data | 

#### Workflows - Audit Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Audit Trail** | Not enough data | 9.1 (132 reviews) | Not enough data | 
| **Recommendations** | Not enough data | 9.0 (127 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | 9.0 (121 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.0 (128 reviews) | Not enough data | 
| **Planning & Scheduling** | Not enough data | 8.9 (122 reviews) | Not enough data | 

#### Documentation - Audit Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Templates & Forms** | Not enough data | 9.3 (135 reviews) | Not enough data | 
| **Checklists** | Not enough data | 9.3 (130 reviews) | Not enough data | 

#### Reporting & Analytics - Audit Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Dashboard** | Not enough data | 9.4 (132 reviews) | Not enough data | 
| **Audit Performance** | Not enough data | 9.4 (131 reviews) | Not enough data | 
| **Industry Compliance** | Not enough data | 9.4 (133 reviews) | Not enough data | 

### Policy Management

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 7.4/10 | 90 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 6.8 (85 reviews) | Not enough data | 

#### Platform AI Features - Policy Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Reports** | Not enough data | 7.7 (37 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 8.2 (38 reviews) | Not enough data | 

### Cloud Security

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Cloud Visibility

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Cloud Registry** | Not enough data | Not enough data | Not enough data | 
| **Cloud Gap Analytics** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Data Security** | Not enough data | Not enough data | Not enough data | 
| **Data loss Prevention** | Not enough data | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | Not enough data | 

#### Identity

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **SSO** | Not enough data | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | Not enough data | 
| **User Analytics** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | 8.6/10 | 140 |

#### Incident Management

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | Feature Not Available | 
| **Ticket Prioritization** | Not enough data | Not enough data | 8.8 (125 reviews) | 
| **Ticket Notifications** | Not enough data | Not enough data | 9.3 (131 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (113 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 8.2 (102 reviews) | 

#### Reporting

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 8.6 (127 reviews) | 
| **Time Tracking** | Not enough data | Not enough data | 8.4 (107 reviews) | 
| **Surveys** | Not enough data | Not enough data | Feature Not Available | 

#### Access & Usability

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.1 (98 reviews) | 
| **Self Service** | Not enough data | Not enough data | 8.9 (106 reviews) | 
| **Active Directory** | Not enough data | Not enough data | 8.9 (89 reviews) | 
| **Multi-Channel Access** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Service Desk

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Security Compliance

| Product | Score | Reviews |
|---|---|---|
| **Lansweeper** | N/A | N/A |
| **Scrut Automation** | 7.9/10 | 100 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Generative AI - Security Compliance

| Feature | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Predictive Risk** | Not enough data | 8.0 (91 reviews) | Not enough data | 
| **Automated Documentation** | Not enough data | 7.9 (92 reviews) | Not enough data | 

---
## Categories

**Unique to Lansweeper (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Scrut Automation (9):** [ Attack Surface Management Software](https://www.g2.com/categories/attack-surface-management), [Security Compliance Software](https://www.g2.com/categories/security-compliance), [Cloud Security Posture Management (CSPM) Software](https://www.g2.com/categories/cloud-security-posture-management-cspm), [Vendor Security and Privacy Assessment Software](https://www.g2.com/categories/vendor-security-and-privacy-assessment), [Cloud Compliance Software](https://www.g2.com/categories/cloud-compliance), [Policy Management Software](https://www.g2.com/categories/policy-management), [IT Risk Management Software](https://www.g2.com/categories/it-risk-management), [Audit Management Software](https://www.g2.com/categories/audit-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Spiceworks Cloud Help Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Lansweeper | Scrut Automation | Spiceworks Cloud Help Desk | 
|---|---|---|---|
| **Small-Business** | 7.7% | 50.2% | 22.1% | 
| **Mid-Market** | 64.6% | 47.7% | 65.8% | 
| **Enterprise** | 27.7% | 2.2% | 12.1% | 

### By Industry

#### Lansweeper

- **Information Technology and Services:** 12.3%
- **Hospital & Health Care:** 6.2%
- **Logistics and Supply Chain:** 6.2%
- **Financial Services:** 4.6%
- **Hospitality:** 4.6%
- **Telecommunications:** 3.1%
- **Automotive:** 3.1%
- **Broadcast Media:** 3.1%
- **Primary/Secondary Education:** 3.1%
- **Computer & Network Security:** 3.1%
- **Other:** 50.8%

#### Scrut Automation

- **Computer Software:** 38.5%
- **Information Technology and Services:** 23.0%
- **Financial Services:** 11.5%
- **Hospital & Health Care:** 2.5%
- **Insurance:** 2.2%
- **Human Resources:** 1.8%
- **Computer & Network Security:** 1.8%
- **Logistics and Supply Chain:** 1.4%
- **Marketing and Advertising:** 1.4%
- **Internet:** 1.4%
- **Other:** 14.6%

#### Spiceworks Cloud Help Desk

- **Information Technology and Services:** 17.9%
- **Education Management:** 8.5%
- **Higher Education:** 4.9%
- **Hospital & Health Care:** 4.6%
- **Computer Software:** 2.6%
- **Consumer Goods:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Retail:** 2.3%
- **Primary/Secondary Education:** 2.0%
- **Non-Profit Organization Management:** 2.0%
- **Other:** 50.8%

---
## Alternatives

### Alternatives to Lansweeper

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) — 4.7/5 stars (51 reviews)
- [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (684 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)

### Alternatives to Scrut Automation

- [Vanta](https://www.g2.com/products/vanta/reviews) — 4.6/5 stars (2443 reviews)
- [Sprinto](https://www.g2.com/products/sprinto-inc/reviews) — 4.8/5 stars (1649 reviews)
- [Secureframe](https://www.g2.com/products/secureframe/reviews) — 4.7/5 stars (797 reviews)
- [Drata](https://www.g2.com/products/drata/reviews) — 4.7/5 stars (1177 reviews)
- [Thoropass](https://www.g2.com/products/thoropass/reviews) — 4.7/5 stars (578 reviews)
- [Optro](https://www.g2.com/products/optro/reviews) — 4.6/5 stars (1595 reviews)
- [Wiz](https://www.g2.com/products/wiz-wiz/reviews) — 4.7/5 stars (794 reviews)
- [Scytale](https://www.g2.com/products/scytale-g2/reviews) — 4.8/5 stars (646 reviews)
- [Hyperproof](https://www.g2.com/products/hyperproof/reviews) — 4.5/5 stars (217 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)

### Alternatives to Spiceworks Cloud Help Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews)

---
## Top Discussions

### Lansweeper

- Title: [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) — 2 comments
  > **Top comment:** "Define safe. It's only as safe as you configure it. Being that the software primarly is on-prem, security is in your hands. The Lansweeper Cloud Site, that..."
- Title: [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) — 1 comment
  > **Top comment:** "software deployment manager"

### Scrut Automation

No discussions available for this product.

### Spiceworks Cloud Help Desk

- Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote
  > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..."
- Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment
  > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lansweeper-vs-scrut-automation-vs-spiceworks-cloud-help-desk)