# Kylas Sales CRM vs Sugar Sell Comparison
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## AI Generated Summary
- **G2 reviewers report** that Kylas Sales CRM excels in user-friendliness, with many users appreciating its intuitive interface and easy navigation. One user highlighted how the platform simplifies data management, making it easier to maintain organized notes for every client.
- **Users say** that Sugar Sell offers impressive customization capabilities, allowing businesses to tailor the CRM to their specific needs. A recent user praised its no-code customization feature, which helped align the CRM with their unique sales process, showcasing its flexibility for complex workflows.
- **Reviewers mention** that Kylas Sales CRM shines in its setup process, with many users noting that the initial implementation was smooth and straightforward. One user specifically highlighted the ease of getting started, which can be a significant advantage for small businesses looking to quickly adopt a CRM solution.
- **According to verified reviews** , Sugar Sell provides a robust solution for managing customer interactions, with users appreciating its ability to serve as a central hub for coordinating promotional efforts. This unified view of customer touchpoints is a key feature that enhances user experience.
- **G2 reviewers indicate** that Kylas Sales CRM stands out for its document management capabilities, allowing teams to easily upload and access important sales documents. Users have found this feature particularly beneficial for attaching proposals and invoices directly to leads, streamlining their workflow.
- **Users report** that while Sugar Sell has a solid performance in contact and account management, it sometimes faces challenges in ease of use compared to Kylas Sales CRM. Reviewers have noted that Sugar Sell's interface, while powerful, can be less intuitive, which may require additional training for new users.



| | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 527 | 776 | 
| **Largest Market Segment** | Small-Business (52.8% of reviews) | Mid-Market (48.4% of reviews) | 
| **Entry Level Price** | Free Per Month | $19.00 Per Month | 

---
## Top Pros & Cons

### Kylas Sales CRM

Pros:
- Ease of Use (37 reviews)
- User-Friendly (31 reviews)

Cons:
- Integration Issues (14 reviews)
- Missing Features (13 reviews)

### Sugar Sell

Pros:
- Ease of Use (15 reviews)
- Easy Customization (12 reviews)

Cons:
- Integration Issues (9 reviews)
- Bugs (6 reviews)

---
## Ratings Comparison
| Rating | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
  | **Meets Requirements** | 9.2 (440 reviews) | 8.0 (613 reviews) | 
  | **Ease of Use** | 9.5 (447 reviews) | 7.6 (649 reviews) | 
  | **Ease of Setup** | 9.3 (287 reviews) | 7.2 (346 reviews) | 
  | **Ease of Admin** | 9.4 (213 reviews) | 7.6 (319 reviews) | 
  | **Quality of Support** | 9.5 (441 reviews) | 7.7 (556 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (210 reviews) | 7.8 (303 reviews) | 
  | **Product Direction (% positive)** | 9.6 (440 reviews) | 7.0 (600 reviews) | 

---
## Pricing

### Kylas Sales CRM

#### Entry-Level Pricing

Plan: Embark

Price: Free Per Month

Description: Forever Free Plan; 
Recommended for smaller sales teams who want to Explore Sales CRM

Key Features:
- Unlimited Users 
- 1000 records

[Browse all 2 editions](https://www.g2.com/products/kylas-sales-crm/pricing)

#### Free Trial

Yes

### Sugar Sell

#### Entry-Level Pricing

Plan: Sell Essentials

Price: $19.00 Per Month

Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.

Key Features:
- Account Management 
- Contact Management
- Lead Management

[Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Kylas Sales CRM** | 9.2/10 | 415 |
| **Sugar Sell** | 7.6/10 | 598 |

#### Sales Force Automation

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Contact & Account Management** | 9.4 (352 reviews) | 8.2 (502 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 9.4 (302 reviews) | 7.6 (322 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 9.5 (357 reviews) | 7.8 (469 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.4 (365 reviews) | 7.7 (487 reviews) ✓ Verified | 
| **Territory & Quota Management** | 9.3 (302 reviews) | 7.2 (358 reviews) ✓ Verified | 
| **Desktop Integration** | 9.4 (327 reviews) | 7.4 (412 reviews) ✓ Verified | 
| **Product & Price List Management** | 9.2 (322 reviews) | 7.3 (346 reviews) ✓ Verified | 
| **Quote & Order Management** | 9.2 (310 reviews) | 7.4 (348 reviews) ✓ Verified | 
| **Customer Contract Management** | 9.4 (300 reviews) | 7.7 (376 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Email Marketing** | 9.2 (313 reviews) | 7.1 (354 reviews) ✓ Verified | 
| **Campaign Management** | 9.2 (309 reviews) | 7.2 (361 reviews) ✓ Verified | 
| **Lead Management** | 9.4 (352 reviews) | 7.9 (427 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 9.2 (307 reviews) | 7.0 (312 reviews) ✓ Verified | 

#### Customer Support

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Case Management** | 9.4 (331 reviews) | 7.9 (386 reviews) ✓ Verified | 
| **Customer Support Portal** | 9.4 (334 reviews) | 7.6 (348 reviews) ✓ Verified | 
| **Knowledge Base** | 9.4 (339 reviews) | 7.7 (358 reviews) ✓ Verified | 
| **Call Center Features** | 9.2 (330 reviews) | 7.4 (292 reviews) | 
| **Support Analytics** | 9.4 (333 reviews) | 7.7 (313 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Reporting** | 9.3 (352 reviews) | 7.7 (470 reviews) ✓ Verified | 
| **Dashboards** | 9.4 (355 reviews) | 8.0 (476 reviews) ✓ Verified | 
| **Forecasting** | 9.3 (328 reviews) | 7.4 (367 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Social Collaboration Features** | 9.1 (300 reviews) | 7.2 (269 reviews) ✓ Verified | 
| **Social Network Integration** | 9.3 (312 reviews) | 7.2 (267 reviews) ✓ Verified | 
| **Mobile User Support** | 9.2 (323 reviews) | 7.4 (331 reviews) ✓ Verified | 

#### Platform

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Customization** | 9.3 (304 reviews) | 8.2 (260 reviews) ✓ Verified | 
| **Workflow Capability** | 9.4 (306 reviews) | 7.8 (255 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.5 (304 reviews) | 8.1 (268 reviews) ✓ Verified | 
| **Internationalization** | 9.3 (265 reviews) | 7.9 (168 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Feature Not Available | 8.2 (214 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 9.3 (278 reviews) | 7.5 (216 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.4 (297 reviews) | 7.6 (257 reviews) ✓ Verified | 
| **Output Document Generation** | 9.4 (276 reviews) | 7.2 (199 reviews) ✓ Verified | 

#### Integration

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Data Import & Export Tools** | 9.4 (297 reviews) | 7.6 (260 reviews) ✓ Verified | 
| **Integration APIs** | 9.4 (289 reviews) | 7.7 (202 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.2 (266 reviews) | 7.3 (198 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **AI Text Generation** | 9.2 (175 reviews) | 6.3 (28 reviews) | 

#### Agentic AI - CRM

| Feature | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.9 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (25 reviews) | Not enough data | 
| **Decision Making** | 9.0 (28 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)




---
## Reviewer Demographics

### By Company Size

| Segment | Kylas Sales CRM | Sugar Sell | 
|---|---|---|
| **Small-Business** | 52.8% | 35.1% | 
| **Mid-Market** | 45.6% | 48.4% | 
| **Enterprise** | 1.6% | 16.4% | 

### By Industry

#### Kylas Sales CRM

- **Education Management:** 11.1%
- **Financial Services:** 7.9%
- **Information Technology and Services:** 5.5%
- **Health, Wellness and Fitness:** 4.7%
- **Marketing and Advertising:** 4.5%
- **Real Estate:** 4.5%
- **Apparel & Fashion:** 4.3%
- **E-Learning:** 3.4%
- **Leisure, Travel & Tourism:** 3.4%
- **Food & Beverages:** 3.0%
- **Other:** 47.6%

#### Sugar Sell

- **Information Technology and Services:** 13.2%
- **Computer Software:** 10.5%
- **Marketing and Advertising:** 5.8%
- **Financial Services:** 5.6%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Internet:** 2.3%
- **Retail:** 2.1%
- **Manufacturing:** 2.1%
- **Real Estate:** 2.0%
- **Other:** 51.2%

---
## Alternatives

### Alternatives to Kylas Sales CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2046 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews)
- [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) — 4.5/5 stars (302 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (850 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1326 reviews)

### Alternatives to Sugar Sell

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews)

---
## Top Discussions

### Kylas Sales CRM

No discussions available for this product.

### Sugar Sell

- Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote
  > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power."
- Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment
  > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients"
- Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment
  > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software."
- Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote
  > **Top comment:** "Dennis, 

Are you asking how to integrate or whats the best method for integrating?

Or are you asking how to solve your Sugar to MAS integration?"
- Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kylas-sales-crm-vs-sugar-sell)