Compare Kustomer and Tidio 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Free Per Month
Kustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansTidio
Star Rating
(1,880)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in providing a unified view of customer interactions across various channels, which helps agents reduce manual work through automation. Users appreciate features like easily edited custom fields and strong reporting capabilities, making it a robust choice for mid-market businesses.
- Users say Tidio shines in its user-friendly interface and real-time notifications, which enhance the customer experience. The ability to share images during chats and the effectiveness of its automation workflows allow users to manage multiple conversations seamlessly, making it particularly appealing for small businesses.
- According to verified reviews, Kustomer's implementation process is praised for its ease, with many users highlighting how quickly they could get started. This is a significant advantage for teams looking to minimize downtime and maximize productivity right from the start.
- Reviewers mention that Tidio's integration capabilities are smooth and easy to set up, which is a major plus for businesses that rely on multiple tools. The support team is also noted for being readily available, providing a safety net for users navigating the platform.
- G2 reviewers indicate that while Kustomer has a strong focus on reporting and ticket management, some users feel it may not fully meet the specific workflow needs of smaller businesses, which could lead to configuration challenges.
- Users highlight that Tidio's live chat feature is particularly effective, with many appreciating the balance between automated responses and human interaction. This flexibility helps build trust with customers, especially for businesses that prioritize customer engagement.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Kustomer
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
8.9
387
9.1
1,311
Ease of Use
8.8
402
9.3
1,329
Ease of Setup
8.6
212
9.2
1,069
Ease of Admin
8.1
152
9.2
953
Quality of Support
9.0
369
9.2
1,144
Has the product been a good partner in doing business?
8.8
148
9.2
903
Product Direction (% positive)
8.8
377
9.2
1,178
Features by Category
Ticket and Case Management
9.2
184
|
Verified
8.6
84
9.1
188
|
Verified
8.5
82
8.9
192
|
Verified
8.6
88
8.9
184
|
Verified
8.7
90
8.9
163
|
Verified
8.1
72
8.9
182
|
Verified
8.7
81
9.2
182
|
Verified
8.4
76
9.1
183
|
Verified
8.5
76
Generative AI
7.9
49
7.4
44
8.4
49
7.0
42
Agentic AI - Help Desk
7.8
43
7.4
13
7.9
43
7.6
13
8.1
43
7.4
13
Communication Channels
8.9
165
|
Verified
8.8
81
9.3
190
|
Verified
8.8
79
9.1
165
|
Verified
9.3
88
8.5
163
|
Verified
8.2
74
8.7
152
7.4
69
Platform
8.0
82
8.9
104
8.7
169
|
Verified
8.9
716
|
Verified
9.2
124
|
Verified
9.1
108
8.9
120
|
Verified
8.7
108
8.4
157
|
Verified
8.1
93
8.5
156
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
489
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
509
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.7
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
9.0
185
8.4
124
9.1
180
8.2
117
9.1
166
8.2
118
8.9
86
8.5
120
Support Automation
9.0
162
8.4
113
9.0
177
8.3
110
9.3
156
8.5
110
8.6
89
8.4
116
Generative AI
8.3
54
8.1
71
8.4
54
8.2
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
7.3
43
7.9
82
7.5
43
7.5
78
6.9
42
7.3
79
Communication
8.9
156
|
Verified
9.3
753
|
Verified
8.9
174
|
Verified
9.1
756
|
Verified
9.0
144
|
Verified
8.6
542
8.8
134
|
Verified
9.1
652
|
Verified
8.1
84
8.6
484
|
Verified
Internal Use
8.7
169
|
Verified
8.9
716
|
Verified
9.1
153
|
Verified
9.0
618
|
Verified
8.2
90
8.8
612
|
Verified
8.8
152
|
Verified
8.6
586
|
Verified
9.0
157
|
Verified
8.8
569
|
Verified
9.0
174
|
Verified
8.7
596
|
Verified
Generative AI
8.3
33
8.1
54
Self-Service Experience
8.9
89
8.7
93
8.7
86
8.8
83
8.6
67
8.7
28
8.3
50
8.8
89
8.6
54
8.9
90
Self-Service Platform
9.0
58
8.7
93
8.9
58
9.0
96
8.5
52
8.9
90
9.0
56
8.8
92
Agentic AI - Customer Self-Service
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Not enough data
Generative AI
8.2(won by 0.3)
23
7.9
26
8.3(won by 0.4)
23
7.9
26
Process
8.8(won by 0.6)
40
8.2
48
9.2(won by 0.6)
44
8.6
50
9.4(won by 1.0)
45
8.4
45
Channels
9.6(won by 0.7)
45
8.9
51
9.0(won by 0.1)
42
8.9
52
9.2
42
9.4(won by 0.2)
53
9.1(won by 0.9)
41
8.2
45
9.3(won by 0.6)
41
8.7
45
Insight
9.1(won by 0.5)
42
8.6
44
8.7(won by 0.3)
45
8.4
48
8.4
40
9.1(won by 0.7)
53
8.7
43
9.3(won by 0.6)
43
Generative AI
8.0
35
5.8
6
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
7.9
7
8.6
45
7.9
7
8.1
44
7.4
7
8.3
43
8.1
7
8.6
43
7.9
7
8.2
42
Customer Interaction Automation - AI Customer Support Agents
8.1
7
8.5
43
8.1
7
8.5
42
8.1
7
8.7
43
8.3
7
8.6
44
Automation
8.8
7
8.6
47
8.6
7
8.6
44
8.8
7
8.4
45
Autonomy
8.8
7
8.2
42
9.0
7
8.3
43
8.6
7
8.5
43
8.1
7
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Tidio are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Kustomer is categorized as AI Agent Builders
Tidio is categorized as AI Chatbots, Chatbots, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.3%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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