# Kustomer vs respond.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kustomer excels in providing a comprehensive communication platform, allowing users to manage tickets and queries effectively. Users appreciate its ability to organize and segregate queues, which enhances agent performance monitoring.
- **Users say** that respond.io stands out for its user-friendly interface and professional feel, making client interactions smoother. The platform's clear layout and organized tools help users find essential functions easily, contributing to a more efficient workflow.
- **Reviewers mention** that Kustomer's customization options are a significant advantage, with many finding it intuitive to tailor the platform to their specific business needs. This versatility is highlighted as a key feature that supports various operational requirements.
- **According to verified reviews** , respond.io's support quality is frequently praised, with users noting the helpfulness of the support team and the clarity of instructions provided. This level of support can be crucial for businesses needing quick resolutions to issues.
- **G2 reviewers highlight** that while Kustomer has a strong focus on mid-market businesses, it may not be as accessible for smaller companies due to its pricing model, which requires potential users to contact them for details. This could be a barrier for smaller businesses looking for straightforward pricing.
- **Users report** that respond.io's features are well-organized and include helpful filters for managing contact properties, which enhances the overall user experience. This organization is particularly beneficial for small businesses that need to streamline their customer interactions.



| | Kustomer | respond.io | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 555 | 496 | 
| **Largest Market Segment** | Mid-Market (66.1% of reviews) | Small-Business (75.2% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

### respond.io

Pros:
- Ease of Use (78 reviews)
- Customer Support (42 reviews)

Cons:
- Expensive (14 reviews)
- Messaging Issues (13 reviews)

---
## Ratings Comparison
| Rating | Kustomer | respond.io | 
|---|---|---|
  | **Meets Requirements** | 8.9 (409 reviews) | 9.1 (275 reviews) | 
  | **Ease of Use** | 8.8 (424 reviews) | 9.3 (406 reviews) | 
  | **Ease of Setup** | 8.7 (234 reviews) | 9.0 (296 reviews) | 
  | **Ease of Admin** | 8.2 (154 reviews) | 9.2 (170 reviews) | 
  | **Quality of Support** | 9.0 (390 reviews) | 9.3 (262 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 9.3 (172 reviews) | 
  | **Product Direction (% positive)** | 8.8 (395 reviews) | 9.6 (266 reviews) | 

---
## Pricing

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

### respond.io

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $99.00 Per Month

Key Features:
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App

[Browse all 4 editions](https://www.g2.com/products/respond-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.7/10 | 295 |
| **respond.io** | N/A | N/A |

#### Ticket and Case Management

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.1 (193 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (197 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.9 (188 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (165 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.9 (182 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.2 (183 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.2 (186 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.9 (53 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (51 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (43 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (43 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (43 reviews) | Not enough data | 

#### Communication Channels

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Customer Portal** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (196 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (168 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.5 (166 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (155 reviews) | Not enough data | 

#### Platform

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Mobile User Support** | 8.0 (83 reviews) | Not enough data | 
| **Customization ** | 8.8 (173 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.2 (124 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (129 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.4 (164 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (159 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **respond.io** | 9.0/10 | 182 |

#### Channels

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.3 (168 reviews) | 
| **Open Listening** | Not enough data | 9.0 (147 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (149 reviews) | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 9.0 (151 reviews) | 
| **Inbound Identification** | Not enough data | 9.0 (154 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.9 (145 reviews) | 

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.5 (119 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Responses

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.9/10 | 226 |
| **respond.io** | 8.8/10 | 181 |

#### Conversational Platform

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Personalization** | 9.0 (187 reviews) | 9.0 (136 reviews) | 
| **Omnichannel** | 9.1 (180 reviews) | 9.1 (150 reviews) | 
| **Contextual Engagement** | 9.1 (166 reviews) | 8.8 (133 reviews) | 
| **Proactive Engagement** | 8.9 (87 reviews) | 9.0 (145 reviews) | 

#### Support Automation

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Intelligent Routing** | 9.0 (162 reviews) | 8.9 (136 reviews) | 
| **Seamless Escalation** | 9.0 (177 reviews) | 8.7 (133 reviews) | 
| **Transcripts** | 9.3 (157 reviews) | 8.8 (137 reviews) | 
| **Self-Serve Support** | 8.6 (89 reviews) | 8.7 (141 reviews) | 

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Generation** | 8.3 (54 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.4 (54 reviews) | 8.4 (115 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 254 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.3 (43 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (43 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.9 (42 reviews) | Not enough data | 

#### Communication

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Pop-up Chat** | 8.9 (156 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (175 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 9.0 (145 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.8 (134 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.1 (84 reviews) | Not enough data | 

####  Internal Use

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Customization ** | 8.8 (173 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.1 (153 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.2 (90 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (152 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (157 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 9.0 (174 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.5/10 | 108 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Summarization** | 8.3 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Knowledge Base** | 8.8 (90 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (86 reviews) | Not enough data | 
| **Community Forums** | 8.6 (67 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (50 reviews) | Not enough data | 
| **Personalization** | 8.6 (54 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Branding** | 9.0 (58 reviews) | Not enough data | 
| **Automation** | 8.9 (59 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.5 (53 reviews) | Not enough data | 
| **Integrations** | 9.0 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 
| **Decision Making** | 8.3 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 9.0/10 | 53 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (24 reviews) | Not enough data | 

#### Process

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Mentions** | 8.8 (40 reviews) | Not enough data | 
| **Tickets** | 9.2 (45 reviews) | Not enough data | 
| **Macros** | 9.5 (47 reviews) | Not enough data | 

#### Channels

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Email** | 9.6 (46 reviews) | Not enough data | 
| **Social** | 9.1 (43 reviews) | Not enough data | 
| **Live Chat** | 9.3 (43 reviews) | Not enough data | 
| **Phone** | 9.1 (42 reviews) | Not enough data | 
| **Text** | 9.3 (42 reviews) | Not enough data | 

#### Insight

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Surveys** | 9.1 (43 reviews) | Not enough data | 
| **Reporting** | 8.7 (46 reviews) | Not enough data | 
| **Visitor Activity** | 8.4 (40 reviews) | Not enough data | 
| **Help Desk** | 8.7 (43 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.3/10 | 38 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | respond.io | 
|---|---|---|
| **AI Text Generation** | 8.1 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (36 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **respond.io** | 9.2/10 | 60 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.1 (50 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.3 (49 reviews) | 
| **Conversational Messaging** | Not enough data | 9.2 (51 reviews) | 
| **Personalization** | Not enough data | 9.0 (46 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (49 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (52 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Segmentation** | Not enough data | 9.2 (46 reviews) | 
| **API Integration** | Not enough data | 9.5 (54 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.7 (47 reviews) | 
| **Analytics** | Not enough data | 9.1 (48 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 10 |
| **respond.io** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (8 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.1 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.7 (8 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.3 (8 reviews) | Not enough data | 
| **Multilingual Support** | 7.9 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Proactive Customer Outreach** | 8.1 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (7 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (8 reviews) | Not enough data | 
| **Workflow Optimization** | 8.7 (9 reviews) | Not enough data | 

#### Automation

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Customer Interaction Automation** | 8.8 (8 reviews) | Not enough data | 
| **Feedback Collection** | 8.5 (8 reviews) | Not enough data | 
| **Document Processing** | 8.8 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Independent Decision Making** | 8.8 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (8 reviews) | Not enough data | 
| **Task Execution** | 8.6 (7 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kustomer | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Kustomer (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to respond.io (2):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Kustomer | respond.io | 
|---|---|---|
| **Small-Business** | 21.2% | 75.2% | 
| **Mid-Market** | 66.1% | 22.9% | 
| **Enterprise** | 12.7% | 2.0% | 

### By Industry

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

#### respond.io

- **Information Technology and Services:** 6.9%
- **Leisure, Travel & Tourism:** 6.7%
- **Marketing and Advertising:** 6.3%
- **Consumer Services:** 6.0%
- **Computer Software:** 5.4%
- **Automotive:** 5.0%
- **Health, Wellness and Fitness:** 4.4%
- **Retail:** 3.5%
- **Real Estate:** 3.5%
- **Insurance:** 2.7%
- **Other:** 49.6%

---
## Alternatives

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)

### Alternatives to respond.io

- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (485 reviews)
- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) — 4.6/5 stars (205 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)

---
## Top Discussions

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

### respond.io

- Title: [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) — 2 comments *(includes official response)*
  > **Top comment:** "Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency..."
- Title: [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) — 2 comments
  > **Top comment:** "respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kustomer-vs-respond-io)