# Kustomer vs Podium Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Podium excels in user experience, with many praising its intuitive interface and ease of navigation. Users appreciate features like the AI system that tracks and summarizes calls, making it easier to revisit important client conversations.
- **Users say** Kustomer offers a simplified approach to team management, allowing for easy ticket assignment across different departments. This feature is particularly beneficial for organizations that need to streamline their support processes, as highlighted by users who enjoy the ability to leave notes on the same thread.
- **Reviewers mention** that Podium's implementation process is quick and straightforward, with many users noting that the onboarding experience is user-friendly. This contrasts with Kustomer, where some users found the setup to be less intuitive, despite acknowledging its overall effectiveness.
- **According to verified reviews** , Podium has a higher overall satisfaction score, reflecting its strong performance in areas like customization and proactive engagement. Users have noted significant improvements in their review management thanks to Podium's features, which help businesses enhance their online reputation.
- **Users highlight** that Kustomer's knowledge base is a standout feature, providing valuable resources for navigating the platform. This is particularly useful for teams that rely on self-service support, as it helps them find answers quickly and efficiently.
- **G2 reviewers indicate** that while both platforms offer quality support, Podium's AI capabilities are a significant advantage, with users appreciating the intelligent routing and contextual engagement features that enhance customer interactions. In contrast, Kustomer's strengths lie in its omnichannel support and personalization options, which some users find more appealing for their specific needs.



| | Kustomer | Podium | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 555 | 2,108 | 
| **Largest Market Segment** | Mid-Market (66.1% of reviews) | Small-Business (60.7% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us Per Month | 

---
## Top Pros & Cons

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

### Podium

Pros:
- Ease of Use (358 reviews)
- Helpful (326 reviews)

Cons:
- Messaging Issues (86 reviews)
- Missing Features (84 reviews)

---
## Ratings Comparison
| Rating | Kustomer | Podium | 
|---|---|---|
  | **Meets Requirements** | 8.9 (409 reviews) | 9.1 (1767 reviews) | 
  | **Ease of Use** | 8.8 (424 reviews) | 9.3 (1786 reviews) | 
  | **Ease of Setup** | 8.7 (234 reviews) | 9.1 (1112 reviews) | 
  | **Ease of Admin** | 8.2 (154 reviews) | 9.3 (914 reviews) | 
  | **Quality of Support** | 9.0 (390 reviews) | 9.0 (1644 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 9.2 (932 reviews) | 
  | **Product Direction (% positive)** | 8.8 (395 reviews) | 8.9 (1749 reviews) | 

---
## Pricing

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.7/10 | 295 |
| **Podium** | N/A | N/A |

#### Ticket and Case Management

| Feature | Kustomer | Podium | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.1 (193 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (197 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.9 (188 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (165 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.9 (182 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.2 (183 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.2 (186 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | 7.9 (53 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (51 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (43 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (43 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (43 reviews) | Not enough data | 

#### Communication Channels

| Feature | Kustomer | Podium | 
|---|---|---|
| **Customer Portal** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (196 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (168 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.5 (166 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (155 reviews) | Not enough data | 

#### Platform

| Feature | Kustomer | Podium | 
|---|---|---|
| **Mobile User Support** | 8.0 (83 reviews) | Not enough data | 
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 8.2 (617 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (124 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (129 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.4 (164 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (159 reviews) ✓ Verified | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 7.5/10 | 47 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Kustomer | Podium | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Kustomer | Podium | 
|---|---|---|
| **Reliability** | Not enough data | 8.0 (40 reviews) | 
| **Data Security** | Not enough data | 8.7 (41 reviews) | 

#### Interaction

| Feature | Kustomer | Podium | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.0 (42 reviews) | 
| **Natural Conversation** | Not enough data | 8.2 (41 reviews) | 
| **Understanding** | Not enough data | 8.3 (41 reviews) | 
| **Context Management** | Not enough data | 8.3 (41 reviews) | 
| **Customizability** | Not enough data | 8.3 (40 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Kustomer | Podium | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Kustomer | Podium | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 8.1 (41 reviews) | 
| **Error Learning** | Not enough data | 7.8 (42 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Kustomer | Podium | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Kustomer | Podium | 
|---|---|---|
| **Creativity** | Not enough data | 8.1 (42 reviews) | 
| **Content Accuracy** | Not enough data | 7.9 (42 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Kustomer | Podium | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Kustomer | Podium | 
|---|---|---|
| **API Flexibility** | Not enough data | Feature Not Available | 
| **Update Frequency and Utility** | Not enough data | 8.4 (42 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.5 (41 reviews) | 
| **Software Integration** | Not enough data | 8.5 (40 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.4 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.1 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 5.9 (9 reviews) | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Kustomer | Podium | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Kustomer | Podium | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 7.1/10 | 270 |

#### Messenger

| Feature | Kustomer | Podium | 
|---|---|---|
| **Sequencing** | Not enough data | 8.3 (158 reviews) | 
| **AI** | Not enough data | 7.7 (209 reviews) | 
| **Live Chat** | Not enough data | 9.1 (224 reviews) | 
| **Customization Interface** | Not enough data | Feature Not Available | 

#### Channels

| Feature | Kustomer | Podium | 
|---|---|---|
| **Social Media** | Not enough data | 7.9 (212 reviews) | 
| **Website** | Not enough data | 8.6 (221 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.3 (239 reviews) | 
| **Voice Assistants** | Not enough data | Feature Not Available | 
| **Other** | Not enough data | 8.0 (195 reviews) | 

#### Customers

| Feature | Kustomer | Podium | 
|---|---|---|
| **Targeting** | Not enough data | 8.3 (154 reviews) | 
| **Profiles** | Not enough data | 8.4 (156 reviews) | 
| **Analytics** | Not enough data | 8.5 (224 reviews) | 
| **Lead Gathering** | Not enough data | 8.3 (223 reviews) | 
| **Sales Conversion** | Not enough data | 8.5 (223 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 4.5 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 4.2 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (13 reviews) | 
| **Decision Making** | Not enough data | 4.9 (13 reviews) | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 7.9/10 | 69 |

#### Platform Basics

| Feature | Kustomer | Podium | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (66 reviews) | 
| **Interoperability** | Not enough data | 8.5 (64 reviews) | 
| **Performance** | Not enough data | 9.1 (65 reviews) | 

#### Platform Data

| Feature | Kustomer | Podium | 
|---|---|---|
| **Dashboard** | Not enough data | 9.1 (65 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.0 (66 reviews) | 

#### Platform Additional Functionality

| Feature | Kustomer | Podium | 
|---|---|---|
| **Cloud** | Not enough data | 8.5 (63 reviews) | 
| **Mobility** | Not enough data | 9.1 (65 reviews) | 
| **Messaging** | Not enough data | 9.3 (65 reviews) | 

#### Platform Content

| Feature | Kustomer | Podium | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (64 reviews) | 

#### Agentic AI - Automotive Marketing

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (9 reviews) | 
| **Decision Making** | Not enough data | 6.7 (9 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 7.7/10 | 277 |

#### Text Messaging

| Feature | Kustomer | Podium | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.7 (230 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.3 (243 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 8.4 (187 reviews) | 
| **Automatic Replies** | Not enough data | 8.6 (241 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | 8.3 (213 reviews) ✓ Verified | 
| **MMS Marketing** | Not enough data | 8.4 (216 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 8.5 (233 reviews) ✓ Verified | 
| **Transactional SMS** | Not enough data | 8.5 (216 reviews) ✓ Verified | 

#### SMS Platform

| Feature | Kustomer | Podium | 
|---|---|---|
| **Reporting** | Not enough data | 8.5 (223 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.6 (224 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | 7.7 (204 reviews) ✓ Verified | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | 8.2 (206 reviews) ✓ Verified | 

#### Agentic AI - SMS Marketing

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 5.8 (24 reviews) | 
| **Decision Making** | Not enough data | 5.7 (24 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 8.1/10 | 434 |

#### Channels

| Feature | Kustomer | Podium | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.1 (328 reviews) | 
| **Open Listening** | Not enough data | 8.1 (326 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Kustomer | Podium | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (341 reviews) | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.5 (379 reviews) | 
| **Inbound Identification** | Not enough data | 8.4 (370 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (340 reviews) | 

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (238 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (234 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 7.6/10 | 98 |

#### Productivity Tools

| Feature | Kustomer | Podium | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (88 reviews) | 
| **Internal Discussion** | Not enough data | Feature Not Available | 
| **Assignments and Tasks** | Not enough data | Feature Not Available | 
| **Workflows** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | 9.2 (93 reviews) | 
| **Integrations** | Not enough data | 8.4 (88 reviews) | 
| **Tagging System** | Not enough data | 8.1 (90 reviews) | 

#### Analytics

| Feature | Kustomer | Podium | 
|---|---|---|
| **Trends** | Not enough data | Feature Not Available | 
| **Performance Tracking** | Not enough data | Feature Not Available | 
| **Email Tracking** | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (23 reviews) | 
| **Decision Making** | Not enough data | 6.0 (23 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 8.7/10 | 38 |

#### Responses

| Feature | Kustomer | Podium | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (15 reviews) | 
| **Route To Human** | Not enough data | 9.3 (16 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.8 (15 reviews) | 

#### Automation - AI Agents

| Feature | Kustomer | Podium | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (17 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.9 (21 reviews) | 
| **Lead Generation** | Not enough data | 8.5 (17 reviews) | 
| **Document Processing** | Not enough data | 8.8 (16 reviews) | 
| **Feedback Collection** | Not enough data | 9.0 (19 reviews) | 

#### Platform

| Feature | Kustomer | Podium | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (16 reviews) | 
| **Integration** | Not enough data | 8.7 (18 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.0 (15 reviews) | 

#### Autonomy -  AI Agents

| Feature | Kustomer | Podium | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.6 (15 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (15 reviews) | 
| **Task Execution** | Not enough data | 8.6 (16 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (15 reviews) | 

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (16 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (16 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 8.5/10 | 36 |

#### Responses

| Feature | Kustomer | Podium | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (33 reviews) | 
| **Control** | Not enough data | 8.4 (33 reviews) | 
| **Route To Human** | Not enough data | 8.9 (33 reviews) | 
| **Menu bars** | Not enough data | Feature Not Available | 
| **Drip sequences** | Not enough data | 8.2 (32 reviews) | 

#### Platform

| Feature | Kustomer | Podium | 
|---|---|---|
| **Live chat** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Feature Not Available | 
| **Branding** | Not enough data | 8.5 (31 reviews) | 
| **Analytics** | Not enough data | 8.4 (32 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.8 (32 reviews) | 
| **Collection of information** | Not enough data | 8.9 (31 reviews) | 

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (32 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (31 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.9/10 | 226 |
| **Podium** | 8.3/10 | 347 |

#### Conversational Platform

| Feature | Kustomer | Podium | 
|---|---|---|
| **Personalization** | 9.0 (187 reviews) | 8.7 (298 reviews) | 
| **Omnichannel** | 9.1 (180 reviews) | 8.4 (253 reviews) | 
| **Contextual Engagement** | 9.1 (166 reviews) | 8.3 (166 reviews) | 
| **Proactive Engagement** | 8.9 (87 reviews) | 8.5 (183 reviews) | 

#### Support Automation

| Feature | Kustomer | Podium | 
|---|---|---|
| **Intelligent Routing** | 9.0 (162 reviews) | 8.5 (258 reviews) | 
| **Seamless Escalation** | 9.0 (177 reviews) | 8.3 (166 reviews) | 
| **Transcripts** | 9.3 (157 reviews) | 8.7 (169 reviews) | 
| **Self-Serve Support** | 8.6 (89 reviews) | 8.1 (174 reviews) | 

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | 8.3 (54 reviews) | 7.5 (153 reviews) | 
| **AI Text Summarization** | 8.4 (54 reviews) | 7.5 (155 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 254 |
| **Podium** | 8.4/10 | 803 |

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | 7.3 (43 reviews) | 7.7 (246 reviews) | 
| **AI Text Summarization** | 7.5 (43 reviews) | 7.5 (244 reviews) | 
| **AI Text-to-Speech** | 6.9 (42 reviews) | Feature Not Available | 

#### Communication

| Feature | Kustomer | Podium | 
|---|---|---|
| **Pop-up Chat** | 8.9 (156 reviews) ✓ Verified | 9.2 (700 reviews) ✓ Verified | 
| **Notifications** | 8.9 (175 reviews) ✓ Verified | 9.0 (726 reviews) ✓ Verified | 
| **Targeted Emails** | 9.0 (145 reviews) ✓ Verified | 8.1 (509 reviews) | 
| **In-App Messaging** | 8.8 (134 reviews) ✓ Verified | 9.0 (668 reviews) ✓ Verified | 
| **Co-Browsing** | 8.1 (84 reviews) | 7.3 (295 reviews) | 

####  Internal Use

| Feature | Kustomer | Podium | 
|---|---|---|
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 8.2 (617 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.1 (153 reviews) ✓ Verified | 8.9 (677 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (90 reviews) | 8.6 (648 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (152 reviews) ✓ Verified | 8.6 (627 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (157 reviews) ✓ Verified | 8.8 (634 reviews) ✓ Verified | 
| **Customer Profiles** | 9.0 (174 reviews) ✓ Verified | 8.5 (600 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.5/10 | 108 |
| **Podium** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Summarization** | 8.3 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Kustomer | Podium | 
|---|---|---|
| **Knowledge Base** | 8.8 (90 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (86 reviews) | Not enough data | 
| **Community Forums** | 8.6 (67 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (50 reviews) | Not enough data | 
| **Personalization** | 8.6 (54 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Kustomer | Podium | 
|---|---|---|
| **Branding** | 9.0 (58 reviews) | Not enough data | 
| **Automation** | 8.9 (59 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.5 (53 reviews) | Not enough data | 
| **Integrations** | 9.0 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 
| **Decision Making** | 8.3 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 9.0/10 | 53 |
| **Podium** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (24 reviews) | Not enough data | 

#### Process

| Feature | Kustomer | Podium | 
|---|---|---|
| **Mentions** | 8.8 (40 reviews) | Not enough data | 
| **Tickets** | 9.2 (45 reviews) | Not enough data | 
| **Macros** | 9.5 (47 reviews) | Not enough data | 

#### Channels

| Feature | Kustomer | Podium | 
|---|---|---|
| **Email** | 9.6 (46 reviews) | Not enough data | 
| **Social** | 9.1 (43 reviews) | Not enough data | 
| **Live Chat** | 9.3 (43 reviews) | Not enough data | 
| **Phone** | 9.1 (42 reviews) | Not enough data | 
| **Text** | 9.3 (42 reviews) | Not enough data | 

#### Insight

| Feature | Kustomer | Podium | 
|---|---|---|
| **Surveys** | 9.1 (43 reviews) | Not enough data | 
| **Reporting** | 8.7 (46 reviews) | Not enough data | 
| **Visitor Activity** | 8.4 (40 reviews) | Not enough data | 
| **Help Desk** | 8.7 (43 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.3/10 | 38 |
| **Podium** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | 8.1 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (36 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 6.6/10 | 42 |

#### Platform Basics - VoIP Providers

| Feature | Kustomer | Podium | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 6.8 (11 reviews) | 
| **Call Management** | Not enough data | 6.5 (11 reviews) | 
| **Network monitoring** | Not enough data | 6.2 (10 reviews) | 
| **Integrations** | Not enough data | 5.8 (11 reviews) | 
| **Virtual PBX** | Not enough data | 5.8 (10 reviews) | 
| **SIP trunking services** | Not enough data | 6.5 (10 reviews) | 

#### Basic Communication

| Feature | Kustomer | Podium | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.4 (42 reviews) | 
| **Video Calls** | Not enough data | Feature Not Available | 
| **Instant Messaging** | Not enough data | Feature Not Available | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | Feature Not Available | 
| **Desk-to-Desk Calls** | Not enough data | 7.3 (37 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (7 reviews) | 

#### Access

| Feature | Kustomer | Podium | 
|---|---|---|
| **Software Pairing** | Not enough data | Feature Not Available | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Individual Download** | Not enough data | Feature Not Available | 

#### Advanced Features

| Feature | Kustomer | Podium | 
|---|---|---|
| **Hold Music** | Not enough data | 6.7 (39 reviews) | 
| **Automated Attendants** | Not enough data | Feature Not Available | 
| **VOiP Number** | Not enough data | 8.1 (39 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | 7.3/10 | 766 |

#### Consumer Intelligence

| Feature | Kustomer | Podium | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.1 (635 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 8.4 (519 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.5 (561 reviews) ✓ Verified | 

#### Reporting

| Feature | Kustomer | Podium | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.4 (526 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 8.9 (653 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Kustomer | Podium | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.5 (519 reviews) | 
| **Social Media Management** | Not enough data | 7.3 (203 reviews) | 
| **Digital Media Monitoring** | Not enough data | 8.3 (513 reviews) | 

#### In-House Management

| Feature | Kustomer | Podium | 
|---|---|---|
| **Employee Performance** | Not enough data | 8.6 (504 reviews) | 
| **Team Workflow** | Not enough data | 8.6 (504 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kustomer | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (139 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.1 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 5.6 (12 reviews) | 
| **Decision Making** | Not enough data | 5.6 (12 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 10 |
| **Podium** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kustomer | Podium | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (8 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.1 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.7 (8 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.3 (8 reviews) | Not enough data | 
| **Multilingual Support** | 7.9 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kustomer | Podium | 
|---|---|---|
| **Proactive Customer Outreach** | 8.1 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (7 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (8 reviews) | Not enough data | 
| **Workflow Optimization** | 8.7 (9 reviews) | Not enough data | 

#### Automation

| Feature | Kustomer | Podium | 
|---|---|---|
| **Customer Interaction Automation** | 8.8 (8 reviews) | Not enough data | 
| **Feedback Collection** | 8.5 (8 reviews) | Not enough data | 
| **Document Processing** | 8.8 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Kustomer | Podium | 
|---|---|---|
| **Independent Decision Making** | 8.8 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (8 reviews) | Not enough data | 
| **Task Execution** | 8.6 (7 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kustomer | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Kustomer (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Podium (9):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Kustomer | Podium | 
|---|---|---|
| **Small-Business** | 21.2% | 60.7% | 
| **Mid-Market** | 66.1% | 34.5% | 
| **Enterprise** | 12.7% | 4.8% | 

### By Industry

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.7%
- **Consumer Services:** 9.0%
- **Construction:** 8.1%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 27.0%

---
## Alternatives

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)

---
## Top Discussions

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kustomer-vs-podium)