Compare Kustomer and LiveAgent 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Starting at $15.00 1 agent / Per Month
Kustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansLiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansKustomer vs LiveAgent
When assessing the two solutions, reviewers found LiveAgent easier to use, set up, and administer. Reviewers also preferred doing business with LiveAgent overall.
- Kustomer and LiveAgent both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Kustomer.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Kustomer
No trial information availableLiveAgent
Free Trial is available
Ratings
Meets Requirements
8.9
387
8.9
1,295
Ease of Use
8.8
402
8.9
1,300
Ease of Setup
8.6
212
8.7
863
Ease of Admin
8.1
152
8.9
846
Quality of Support
9.0
369
9.1
1,234
Has the product been a good partner in doing business?
8.8
148
9.1
822
Product Direction (% positive)
8.8
377
8.9
1,258
Features by Category
Ticket and Case Management
9.2
184
|
Verified
9.0
777
|
Verified
9.1
188
|
Verified
9.0
776
|
Verified
8.9
192
|
Verified
8.7
756
|
Verified
8.9
184
|
Verified
8.8
712
|
Verified
8.9
163
|
Verified
8.6
573
|
Verified
8.9
182
|
Verified
8.7
701
|
Verified
9.2
182
|
Verified
8.9
716
|
Verified
9.1
183
|
Verified
8.6
442
|
Verified
Generative AI
7.9
49
8.2
30
8.4
49
8.1
30
Agentic AI - Help Desk
7.8
43
9.3
7
7.9
43
9.3
7
8.1
43
9.3
7
Communication Channels
8.9
165
|
Verified
8.7
652
|
Verified
9.3
190
|
Verified
9.0
715
|
Verified
9.1
165
|
Verified
9.1
695
|
Verified
8.5
163
|
Verified
8.6
537
|
Verified
8.7
152
8.7
379
|
Verified
Platform
8.0
82
7.9
413
|
Verified
8.7
169
|
Verified
8.4
664
|
Verified
9.2
124
|
Verified
8.7
526
|
Verified
8.9
120
|
Verified
8.6
377
|
Verified
8.4
157
|
Verified
8.5
647
|
Verified
8.5
156
|
Verified
8.8
694
|
Verified
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Not enough data
Support Automation
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Not enough data
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
43
8.6
22
7.5
43
8.0
23
6.9
42
7.7
22
Communication
8.9
156
|
Verified
9.3
485
|
Verified
8.9
174
|
Verified
9.0
489
|
Verified
9.0
144
|
Verified
8.9
376
|
Verified
8.8
134
|
Verified
9.0
374
|
Verified
8.1
84
8.8
61
Internal Use
8.7
169
|
Verified
8.4
664
|
Verified
9.1
153
|
Verified
9.1
422
|
Verified
8.2
90
8.5
55
8.8
152
|
Verified
8.9
403
|
Verified
9.0
157
|
Verified
9.1
384
|
Verified
9.0
174
|
Verified
8.9
382
|
Verified
Generative AI
8.3
33
7.8
17
Self-Service Experience
8.9
89
9.1
322
8.7
86
8.9
305
8.6
67
8.9
273
8.3
50
8.1
41
8.6
54
8.3
45
Self-Service Platform
9.0
58
8.6
45
8.9
58
8.3
46
8.5
52
7.4
41
9.0
56
8.7
43
Agentic AI - Customer Self-Service
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Not enough data
Generative AI
8.2(won by 0.3)
23
7.9
13
8.3(won by 0.4)
23
7.9
13
Process
8.8
40
9.0(won by 0.2)
56
9.2
44
9.3(won by 0.1)
252
9.4(won by 0.3)
45
9.1
196
Channels
9.6(won by 0.3)
45
9.3
248
9.0(tied score)
42
9.0(tied score)
232
9.2
42
9.3(won by 0.1)
249
9.1(tied score)
41
9.1(tied score)
186
9.3(won by default)
41
Feature Not Available
Insight
9.1(won by 0.1)
42
9.0
174
8.7
45
9.0(won by 0.3)
222
8.4
40
9.2(won by 0.8)
220
8.7
43
9.3(won by 0.6)
225
Generative AI
8.0
35
8.0
14
8.3
35
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Automation
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and LiveAgent are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Agent Builders, Conversational Support, and AI Agents For Business Operations
LiveAgent is categorized as Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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