# KrispCall vs VoIP.ms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that KrispCall excels in user experience, with many users highlighting its **glitch-free performance** and **excellent connection quality**. This makes it a reliable choice for businesses looking for seamless communication.
- **Users say** VoIP.ms offers remarkable flexibility, allowing it to meet **complex business requirements** at a fraction of the cost compared to competitors. This pay-as-you-go model is particularly appealing for businesses that want to control their expenses.
- **Reviewers mention** that KrispCall's ease of use is a standout feature, with many praising its **simple setup process** and the ability to connect with clients efficiently, especially through SMS and MMS features.
- **According to verified reviews** , VoIP.ms shines in its **transparency and pricing** , with users appreciating the clarity of their billing and the ability to scale costs based on usage, which can be beneficial for small businesses.
- **Users highlight** that while KrispCall has a slightly lower overall satisfaction score, it still provides a solid calling experience with **zero drop calls** , making it a dependable option for daily communications.
- **G2 reviewers note** that VoIP.ms has a strong focus on **customer support** , with many users reporting positive experiences and a sense of partnership, which can be crucial for businesses that rely heavily on their communication tools.



| | KrispCall | VoIP.ms | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 354 | 106 | 
| **Largest Market Segment** | Small-Business (78.7% of reviews) | Small-Business (89.9% of reviews) | 
| **Entry Level Price** | $12.00 1 per user/month (billed annually) | $0.01 | 

---
## Top Pros & Cons

### KrispCall

Pros:
- Ease of Use (125 reviews)
- Customer Support (82 reviews)

Cons:
- Expensive (28 reviews)
- High Cost (28 reviews)

### VoIP.ms

Pros:
- Affordable (1 reviews)
- Options Variety (1 reviews)

Cons:
- Account Management (1 reviews)
- Phone Number Issues (1 reviews)

---
## Ratings Comparison
| Rating | KrispCall | VoIP.ms | 
|---|---|---|
  | **Meets Requirements** | 8.9 (329 reviews) | 9.1 (64 reviews) | 
  | **Ease of Use** | 9.3 (337 reviews) | 9.1 (64 reviews) | 
  | **Ease of Setup** | 9.3 (316 reviews) | 8.8 (49 reviews) | 
  | **Ease of Admin** | 9.1 (100 reviews) | 9.3 (47 reviews) | 
  | **Quality of Support** | 9.0 (323 reviews) | 9.1 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (98 reviews) | 9.3 (48 reviews) | 
  | **Product Direction (% positive)** | 7.7 (327 reviews) | 9.1 (53 reviews) | 

---
## Pricing

### KrispCall

#### Entry-Level Pricing

Plan: Essential

Price: $12.00 1 per user/month (billed annually)

Description: Recommended for  Small Businesses, Startups & Freelancers


Key Features:
- 5 user limit
- Global Phone Numbers
- Text Messages

[Browse all 3 editions](https://www.g2.com/products/krispcall/pricing)

#### Free Trial

No

### VoIP.ms

#### Entry-Level Pricing

Plan: Local Pay Per Minute - CAN & US48

Price: $0.01

Description: Get instant access to 50+ robust features including Call Encryption, Call Recording, Ring Groups, Digital Receptionist (IVR) and much more at a fraction of the cost.

Key Features:
- • Local phone numbers (DIDs) starting at $1.10/unt
- • Outgoing Calls starting at $0.01/min in US48 and $0.005/min in Canada

[Browse all 3 editions](https://www.g2.com/products/voip-ms/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.4/10 | 146 |
| **VoIP.ms** | N/A | N/A |

#### Channels

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Voice** | 9.2 (125 reviews) | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.7 (120 reviews) | Not enough data | 
| **Email** | 8.1 (93 reviews) | Not enough data | 

#### Generative AI

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (62 reviews) | Not enough data | 

#### Functions

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Session Routing** | 8.6 (96 reviews) | Not enough data | 
| **Session Queuing** | Feature Not Available | Not enough data | 
| **Concurrent Calling** | 8.5 (92 reviews) | Not enough data | 
| **Speech Analytics** | 8.4 (94 reviews) | Not enough data | 
| **Auto Dialer** | 8.4 (108 reviews) | Not enough data | 
| **IVR** | 8.7 (112 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.2 (60 reviews) | Not enough data | 
| **Persistent Data** | 8.5 (86 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (24 reviews) | Not enough data | 

#### Administrative

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Session Summary Notes** | 8.7 (96 reviews) | Not enough data | 
| **Administrator Access** | 8.9 (94 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.8 (118 reviews) | Not enough data | 
| **Session Recording** | 8.6 (89 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.1 (83 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.6/10 | 32 |
| **VoIP.ms** | N/A | N/A |

#### Platform

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Mobile Access** | 9.1 (24 reviews) | Not enough data | 
| **Queue Management** | Feature Not Available | Not enough data | 
| **Call Routing** | 9.4 (28 reviews) | Not enough data | 
| **Call Back** | 8.9 (19 reviews) | Not enough data | 
| **IVR** | 9.1 (29 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.3 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **AI Text-to-Speech** | 7.2 (15 reviews) | Not enough data | 

#### Workforce Management

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Call Monitoring** | 9.0 (26 reviews) | Not enough data | 
| **Performance Evaluation** | 8.8 (19 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Call Recording** | 9.7 (25 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.1 (21 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.4/10 | 128 |
| **VoIP.ms** | 8.9/10 | 61 |

#### Platform Basics - VoIP Providers

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Feature Not Available | Not enough data | 
| **Call Management** | 8.5 (16 reviews) | Not enough data | 
| **Network monitoring** | Feature Not Available | Not enough data | 
| **Integrations** | 8.2 (15 reviews) | Not enough data | 
| **Virtual PBX** | Feature Not Available | Not enough data | 
| **SIP trunking services** | 8.5 (12 reviews) | Not enough data | 

#### Basic Communication

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Phone Calls** | 9.5 (119 reviews) | 9.6 (49 reviews) | 
| **Instant Messaging** | 9.2 (106 reviews) | 7.9 (24 reviews) | 
| **Conference Calls** | Feature Not Available | 8.9 (31 reviews) | 
| **Desk-to-Desk Calls** | 9.0 (77 reviews) | 8.9 (30 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | 

#### Access

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Software Pairing** | 8.3 (77 reviews) | 8.8 (21 reviews) | 
| **Browser Extension** | 8.0 (96 reviews) | Feature Not Available | 

#### Advanced Features

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Hold Music** | Feature Not Available | 8.6 (29 reviews) | 
| **Automated Attendants** | 8.4 (72 reviews) | 8.9 (28 reviews) | 
| **VOiP Number** | 9.4 (122 reviews) | 9.4 (44 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **KrispCall** | 8.5/10 | 146 |
| **VoIP.ms** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (46 reviews) | Not enough data | 

#### Calling

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Record Calls** | 8.7 (139 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 8.7 (86 reviews) | Not enough data | 
| **Click-to-Call** | 9.0 (128 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (40 reviews) | Not enough data | 

#### Contacts

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Personalization** | 8.4 (97 reviews) | Not enough data | 
| **Information Locater** | 8.8 (76 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (77 reviews) | Not enough data | 

#### Insights

| Feature | KrispCall | VoIP.ms | 
|---|---|---|
| **Notes** | 9.2 (130 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (122 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (103 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 
| **Automated Note Taking** | 7.8 (26 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to KrispCall (3):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)



---
## Reviewer Demographics

### By Company Size

| Segment | KrispCall | VoIP.ms | 
|---|---|---|
| **Small-Business** | 78.7% | 89.9% | 
| **Mid-Market** | 20.7% | 9.0% | 
| **Enterprise** | 0.6% | 1.1% | 

### By Industry

#### KrispCall

- **Information Technology and Services:** 13.4%
- **Marketing and Advertising:** 11.1%
- **Outsourcing/Offshoring:** 6.3%
- **Computer Software:** 6.0%
- **Consulting:** 5.4%
- **Consumer Services:** 4.6%
- **Financial Services:** 4.3%
- **Accounting:** 3.4%
- **Health, Wellness and Fitness:** 2.8%
- **Apparel & Fashion:** 2.6%
- **Other:** 40.2%

#### VoIP.ms

- **Information Technology and Services:** 14.6%
- **Computer Software:** 10.1%
- **Computer & Network Security:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Legal Services:** 4.5%
- **Retail:** 4.5%
- **Financial Services:** 4.5%
- **Internet:** 3.4%
- **Real Estate:** 3.4%
- **Health, Wellness and Fitness:** 2.2%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to KrispCall

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (399 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3369 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2382 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4161 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (487 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1814 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3550 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)

### Alternatives to VoIP.ms

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3369 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4161 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3550 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (916 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)

---
## Top Discussions

### KrispCall

- Title: [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,..."

### VoIP.ms

- Title: [What is the most reliable, home Analog Telephone Adapter VoIP 1 FXS](https://www.g2.com/discussions/50784-what-is-the-most-reliable-home-analog-telephone-adapter-voip-1-fxs) — 2 comments, 1 upvote
  > **Top comment:** "I found the lack of product selection and availability, 20-year-old designs, and generally poor line output quality are major issues with VOIP ATA devices. ..."
- Title: [SMS & MMS](https://www.g2.com/discussions/sms-mms) — 1 comment, 1 upvote
  > **Top comment:** "I'm fortunate to have come across the top telephone providers when visiting https://freezvon.com/virtual-number/united-kingdom and with united kingdom..."
- Title: [How can I advertise and promote VOIP.ms?](https://www.g2.com/discussions/50790-how-can-i-advertise-and-promote-voip-ms) — 1 comment, 2 upvotes
  > **Top comment:** "In matters of analysis, it is true and effective in development, improving."
- Title: [What sip phone do you enjoy?](https://www.g2.com/discussions/50780-what-sip-phone-do-you-enjoy) — 1 comment, 1 upvote
  > **Top comment:** "My most recent acquisition was the Yealink T-21. Very nice phone for very good price. Upgrade to the most recent software to avoid unwanted probing calls..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/krispcall-vs-voip-ms)