Compare KrispCall and RingCentral Contact Center 
At a Glance
Market Segments
Small-Business (79.0% of reviews)
Small-Business (50.3% of reviews)
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
No pricing available
KrispCall
Star Rating
(349)4.5 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansRingCentral Contact Center
Star Rating
(186)4.1 out of 5
Market Segments
Small-Business (50.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that KrispCall excels in ease of use, with many users highlighting its intuitive interface and seamless functionality. One user mentioned, "KrispCall feels like a breath of fresh air," emphasizing its glitch-free experience and excellent connection quality.
- Users say that RingCentral Contact Center offers a unified platform for managing calls, messages, and customer interactions, making it easier to stay organized. A reviewer noted the platform's intuitive nature, which helps streamline daily operations.
- According to verified reviews, KrispCall stands out for its affordability, with an entry-level price of just $12. Users appreciate the value it provides, especially for small businesses looking for cost-effective communication solutions.
- Reviewers mention that RingCentral Contact Center has a solid support system, with users praising the quick response times and efficient assistance. One user remarked, "They get back to you really fast, and can resolve any of your inquiries promptly," indicating a reliable support experience.
- Users highlight that KrispCall's features, such as SMS and MMS capabilities, are particularly beneficial for connecting with international clients. A user expressed satisfaction with the convenience of having a local number while working from India, showcasing the platform's versatility.
- G2 reviewers indicate that while RingCentral Contact Center has a strong presence in the small business market, KrispCall has garnered a larger volume of recent reviews, suggesting a growing user base and increasing satisfaction among its customers.
Pricing
Entry-Level Pricing
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
RingCentral Contact Center
No pricing availableFree Trial
KrispCall
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.9
325
8.4
145
Ease of Use
9.3
333
8.5
148
Ease of Setup
9.3
312
8.3
79
Ease of Admin
9.1
100
8.3
49
Quality of Support
9.0
319
7.9
129
Has the product been a good partner in doing business?
8.9
98
8.0
50
Product Direction (% positive)
7.7
323
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.3
122
8.9
48
|
Verified
Feature Not Available
7.4
38
|
Verified
Feature Not Available
7.7
40
|
Verified
8.7
119
7.8
46
|
Verified
8.1
93
7.9
39
|
Verified
Generative AI
7.6
62
6.7
26
Functions
8.6
96
8.3
66
|
Verified
Feature Not Available
8.1
64
|
Verified
8.5
92
7.9
54
|
Verified
8.4
94
7.4
32
|
Verified
8.4
108
8.0
40
|
Verified
8.7
111
7.8
38
|
Verified
8.2
60
8.1
42
8.5
85
8.0
37
|
Verified
Agentic AI - Contact Center
8.3
25
Not enough data
8.2
31
Not enough data
8.1
25
Not enough data
8.3
24
Not enough data
Administrative
8.7
96
7.9
57
|
Verified
8.9
94
8.5
63
|
Verified
8.8
118
7.9
68
|
Verified
8.6
88
8.0
41
|
Verified
8.1
83
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
Feature Not Available
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
9.4
28
Not enough data
8.9
19
Not enough data
9.1
29
Not enough data
9.3
17
Not enough data
Generative AI
7.2
15
Not enough data
Workforce Management
9.0
26
Not enough data
8.8
19
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Administrative
9.7
25
Not enough data
9.1
21
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Feature Not Available
Not enough data
8.8
15
Not enough data
Feature Not Available
Not enough data
8.2
15
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Basic Communication
9.5
118
Not enough data
Feature Not Available
Not enough data
9.2
106
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
77
Not enough data
Agentic AI - VoIP Providers
7.5
6
Not enough data
Feature Not Available
Not enough data
7.9
7
Not enough data
7.2
6
Not enough data
Access
8.3
77
Not enough data
8.0
96
Not enough data
Feature Not Available
Not enough data
Advanced Features
Feature Not Available
Not enough data
8.4
72
Not enough data
9.4
121
Not enough data
Agentic AI - Outbound Call Tracking
7.9
28
Not enough data
7.5
46
Not enough data
Calling
8.7
139
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
128
Not enough data
7.9
40
Not enough data
Contacts
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Not enough data
Insights
9.2
130
Not enough data
9.0
122
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
KrispCall and RingCentral Contact Center are categorized as Contact Center
Unique Categories
KrispCall is categorized as VoIP Providers, Outbound Call Tracking, and Call Center Infrastructure (CCI)
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Marketing and Advertising
11.2%
Outsourcing/Offshoring
6.3%
Computer Software
6.1%
Consulting
5.5%
Other
57.6%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Discussions
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
RingCentral Contact Center has no more discussions with answers
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