Compare KrispCall and Nextiva 
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Starting at $15.00 1 User Per Month
KrispCall
Star Rating
(347)4.5 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansNextiva
Star Rating
(3,467)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, including Contact Center and VoIP Providers. Users appreciate its robust features, such as call recording, which they find invaluable for improving communication quality within their teams.
- Users say KrispCall offers a seamless and user-friendly experience, with many highlighting its glitch-free performance and excellent connection quality. This makes it a great choice for those needing reliable communication tools, especially for connecting with international clients.
- Reviewers mention that Nextiva's implementation process is straightforward, making it easy for businesses to onboard new agents quickly. This ease of setup is a significant advantage for small businesses looking to streamline their operations.
- According to verified reviews, KrispCall shines in its affordability and simplicity, with users noting that it provides a great calling experience with zero drop calls. This is particularly appealing for budget-conscious businesses that still require reliable communication solutions.
- Users highlight that while both platforms offer quality support, Nextiva's customer service is frequently praised for being responsive and helpful, which can be crucial for businesses that rely heavily on their communication tools.
- Reviewers note that KrispCall's SMS and MMS features are particularly beneficial for users needing to connect with clients overseas, providing a local number option that enhances convenience and accessibility.
Pricing
Entry-Level Pricing
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
KrispCall
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
8.9
322
9.0
2,780
Ease of Use
9.3
330
8.7
2,816
Ease of Setup
9.3
309
8.4
2,107
Ease of Admin
9.1
100
8.6
1,988
Quality of Support
9.0
316
9.0
2,766
Has the product been a good partner in doing business?
8.9
98
8.8
1,969
Product Direction (% positive)
7.7
321
8.3
2,665
Features by Category
Channels
9.2
119
9.4
197
Feature Not Available
8.0
179
Feature Not Available
7.7
177
8.7
118
8.2
181
8.1
93
8.2
171
Generative AI
7.6
62
7.6
84
Functions
8.6
96
8.7
176
Feature Not Available
8.7
176
8.5
92
8.9
177
8.4
94
8.1
174
8.4
107
8.2
172
8.7
111
8.5
179
8.2
60
8.5
172
8.5
85
8.4
168
Agentic AI - Contact Center
8.3
25
8.8
11
8.2
29
9.2
11
8.1
25
9.2
11
8.3
24
9.2
11
Administrative
8.7
96
8.3
170
8.9
94
9.1
178
8.8
118
9.0
178
8.6
88
8.4
168
8.1
83
8.3
163
Platform
Feature Not Available
8.1
469
9.1
24
8.6
669
Feature Not Available
8.6
587
9.4
28
8.9
695
8.9
19
8.8
609
9.1
29
8.3
505
9.3
17
8.6
606
Generative AI
7.2
15
7.7
295
Workforce Management
9.0
26
8.8
610
8.8
19
8.7
568
Call Center Infrastructure (CCI)
Not enough data
8.8
8
7.5
6
8.8
8
5.7
5
8.8
8
Not enough data
8.8
8
Administrative
9.7
25
8.7
597
9.1
21
8.7
627
Basic Communication - Cloud PBX
Not enough data
9.4
29
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.5
28
Not enough data
9.0
27
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.2
28
Not enough data
9.0
29
Not enough data
9.1
27
Platform Basics - VoIP Providers
Feature Not Available
8.6
60
8.8
15
8.7
66
Feature Not Available
8.2
59
8.2
15
8.0
61
Feature Not Available
8.0
55
8.5
12
7.8
55
Basic Communication
9.5
118
9.2
1650
|
Verified
Feature Not Available
7.9
904
|
Verified
9.2
106
8.3
1049
|
Verified
Feature Not Available
7.7
835
Feature Not Available
8.6
1163
|
Verified
9.0
77
9.1
1341
|
Verified
Agentic AI - VoIP Providers
7.5
6
7.7
41
Feature Not Available
7.8
41
7.9
7
7.7
41
7.2
6
7.7
42
Access
8.3
77
8.0
909
8.0
96
8.2
903
Feature Not Available
8.5
1039
|
Verified
Advanced Features
Feature Not Available
8.3
1176
|
Verified
8.4
72
8.6
1242
|
Verified
9.4
121
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.9
28
Not enough data
7.5
46
Not enough data
Calling
8.7
139
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
128
Not enough data
7.9
40
Not enough data
Contacts
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Not enough data
Insights
9.2
130
Not enough data
9.0
122
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Not enough data
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
182
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
KrispCall and Nextiva are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Marketing and Advertising
11.3%
Outsourcing/Offshoring
6.4%
Computer Software
6.1%
Consulting
5.5%
Other
58.1%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Discussions
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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