Compare KPI and Paychex 
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
KPI
Star Rating
(15)4.1 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about KPIPaychex
Star Rating
(1,640)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a user-friendly interface, making it easy for users to navigate payroll processes. Many appreciate the ability to see their paycheck in real time and having a centralized location for pay and benefits, which enhances the overall user experience.
- Users say that KPI stands out for its intuitive design and ease of use, particularly in employee management and bookkeeping. Reviewers highlight its value for money, noting that it offers strong accounting features and facilitates sound business decisions.
- According to verified reviews, Paychex has a significant advantage in customer support, with users praising the responsiveness of dedicated account representatives who assist with custom reports and other inquiries, ensuring a smoother experience for businesses.
- Reviewers mention that while Paychex has a higher volume of reviews, KPI's smaller user base still reflects a strong satisfaction level, particularly in its reporting capabilities. Users find it easy to export files and generate financial statements, which is crucial for effective business management.
- G2 reviewers highlight that Paychex's implementation process is generally smooth, with many users appreciating the customizability of the platform. This flexibility allows businesses to tailor the software to their specific needs, enhancing overall functionality.
- Users express mixed feelings about the pricing transparency of Paychex, as it requires contacting the vendor for pricing details, which can be a barrier for some. In contrast, KPI is noted for its reasonable pricing relative to the value it provides, making it an attractive option for small businesses.
Pricing
Entry-Level Pricing
KPI
No pricing availableFree Trial
KPI
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
8.5
10
8.7
1,312
Ease of Use
8.3
10
8.5
1,373
Ease of Setup
Not enough data
8.3
985
Ease of Admin
Not enough data
8.5
962
Quality of Support
7.5
10
8.3
1,267
Has the product been a good partner in doing business?
Not enough data
8.5
960
Product Direction (% positive)
7.7
10
7.5
1,290
Features by Category
Core HR
Not enough data
8.1
114
Not enough data
7.9
107
Not enough data
7.8
53
Not enough data
8.1
77
Not enough data
8.4
114
Not enough data
7.8
115
Generative AI
Not enough data
4.3
5
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Platform
Not enough data
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
General Ledger
9.2
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
Accounts Receivable
8.1
6
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
Accounts Payable
8.3
6
Not enough data
8.1
6
Not enough data
8.7
5
Not enough data
Other Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
Reporting & Analytics
8.6
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Platform
8.6
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.0
5
Not enough data
Integration
8.1
6
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Cash Flow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Budgeting & Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payroll
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Applications - Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting
Not enough data
Not enough data
Employee Self Service
Not enough data
8.6
852
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
8.3
527
|
Verified
Administration
Not enough data
8.7
858
|
Verified
Not enough data
7.9
560
|
Verified
Not enough data
9.3
930
|
Verified
Not enough data
8.5
405
|
Verified
Not enough data
8.9
777
|
Verified
Not enough data
8.7
561
|
Verified
Not enough data
8.6
455
|
Verified
Not enough data
9.1
780
|
Verified
Not enough data
9.1
829
|
Verified
Taxes
Not enough data
9.1
877
|
Verified
Not enough data
9.0
832
|
Verified
Not enough data
9.1
825
|
Verified
Integration
Not enough data
7.7
261
|
Verified
Not enough data
7.7
300
|
Verified
Not enough data
7.6
304
|
Verified
Not enough data
7.6
263
|
Verified
Platform
Not enough data
8.6
859
|
Verified
Not enough data
8.6
838
|
Verified
Not enough data
8.7
874
|
Verified
Not enough data
8.7
726
|
Verified
Benefits Administration Platform Features
Not enough data
8.2
232
Not enough data
7.9
195
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
189
Not enough data
8.2
225
Not enough data
8.4
210
Not enough data
7.9
151
Benefits Administration Platform Features
Not enough data
8.2
232
Not enough data
7.9
195
Not enough data
7.0
112
Not enough data
8.3
172
Not enough data
8.5
189
Not enough data
8.2
225
Not enough data
8.4
210
Not enough data
8.3
222
Not enough data
7.9
151
Not enough data
7.6
101
Not enough data
5.8
19
Not enough data
6.7
23
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
6.5
9
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
6.5
11
Not enough data
6.9
12
Not enough data
6.0
13
Not enough data
6.0
12
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.7
20
Not enough data
6.6
49
Not enough data
7.5
21
|
Verified
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Background Check Administration
Not enough data
8.0
20
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reports
Not enough data
6.5
10
Not enough data
6.7
11
Not enough data
6.5
11
Not enough data
8.0
11
Cleaning
Not enough data
6.1
12
Not enough data
7.3
10
Not enough data
7.8
10
Generative AI
Not enough data
Feature Not Available
Not enough data
6.5
8
Not enough data
5.2
8
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
8.0
15
Not enough data
8.2
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
Not enough data
8.1
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Content
Not enough data
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Platform Additional Functionality
Not enough data
8.4
129
Not enough data
7.5
51
Not enough data
7.9
60
Not enough data
7.8
82
Not enough data
7.9
100
Platform Data
Not enough data
7.6
56
Not enough data
7.9
77
Not enough data
7.6
64
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Recruiting and Onboarding
Not enough data
6.6
49
Not enough data
8.3
116
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.3
217
Not enough data
8.3
131
Not enough data
8.4
94
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
150
Administration
Not enough data
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Platform
Not enough data
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Workforce Management Platform Features
Not enough data
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Platform
Not enough data
7.5
312
Not enough data
7.4
165
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
8.5
410
Not enough data
8.0
292
Not enough data
8.2
401
Not enough data
8.5
424
Categories
Categories
Unique Categories
KPI is categorized as Accounting
Paychex is categorized as Candidate Relationship Management, Time Tracking, PEO Providers, Time & Attendance, Applicant Tracking Systems (ATS), Benefits Administration, Performance Management, Workforce Management, Background Check, HR Analytics, Corporate Learning Management Systems, Employee Perks, Onboarding, Expense Management, HCM Software, and Employee Recognition
Reviews
Reviewers' Company Size
KPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
35.7%
Automotive
21.4%
Financial Services
14.3%
Management Consulting
7.1%
Information Technology and Services
7.1%
Other
14.3%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.3%
Discussions
KPI has no discussions with answers
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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