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At a Glance
Market Segments
Enterprise (43.8% of reviews)
Small-Business (45.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Kore.AI
Star Rating
(455)4.6 out of 5
Market Segments
Enterprise (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AIMicrosoft Copilot
Star Rating
(151)4.4 out of 5
Market Segments
Small-Business (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft CopilotSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Kore.AI excels in Natural Language Understanding (NLU) with a score of 9.2, allowing for more accurate and context-aware interactions, while Microsoft Copilot, with a score of 8.2, is noted to have limitations in understanding complex queries.
- Users report that Kore.AI's Route To Human feature, scoring 9.0, provides a seamless transition to human agents when needed, enhancing customer support experiences. In contrast, Microsoft Copilot's score of 7.3 indicates that users find its human handoff capabilities less effective.
- Reviewers mention that Kore.AI's integration capabilities, rated at 9.0, allow for smooth connections with various platforms, making it a preferred choice for enterprises. Microsoft Copilot, with a score of 7.4, is seen as less versatile in this area, limiting its adaptability in diverse environments.
- Users on G2 highlight that Kore.AI's feedback collection feature, scoring 9.1, is particularly robust, enabling businesses to gather and analyze customer insights effectively. Microsoft Copilot, with a score of 7.3, is perceived as lacking in this functionality, which can hinder user engagement strategies.
- G2 users report that Kore.AI's personalization capabilities, rated at 9.0, allow for tailored user experiences that enhance satisfaction, while Microsoft Copilot's score of 8.8 suggests it offers less customization, which may not meet all user needs.
- Reviewers mention that Kore.AI's quality of support, scoring 8.8, is consistently praised for responsiveness and helpfulness, whereas Microsoft Copilot's score of 8.3 indicates room for improvement in customer service interactions.
Pricing
Entry-Level Pricing
Kore.AI
No pricing availableMicrosoft Copilot
No pricing availableFree Trial
Kore.AI
Free Trial is available
Microsoft Copilot
No trial information availableRatings
Meets Requirements
9.0
325
8.6
132
Ease of Use
9.1
327
9.1
137
Ease of Setup
9.0
217
9.3
81
Ease of Admin
8.8
188
8.7
27
Quality of Support
8.8
316
8.4
110
Has the product been a good partner in doing business?
9.0
177
8.4
27
Product Direction (% positive)
9.7
318
9.4
135
Features by Category
Data Ingestion
Not enough data
7.8
18
Not enough data
7.7
17
Not enough data
7.9
17
Presentation
Not enough data
8.2
19
Not enough data
7.8
19
Not enough data
8.8
19
System
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
7.7
15
Not enough data
7.2
15
Generative AI
Not enough data
9.7
10
Compatibility
9.0
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
Agentic AI - Enterprise Search Software
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Search Queries
8.8
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
AI powered search - Enterprise Search Software
9.3
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
Functionality
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Compatibility - Enterprise Search Software
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Functionality - Enterprise Search Software
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Search Queries - Enterprise Search Software
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Responses
8.9
196
8.8
50
9.0
184
7.6
51
9.2
199
8.6
51
Automation - AI Agents
8.6
49
7.2
41
8.7
50
6.9
44
8.5
50
6.7
41
8.8
49
8.1
45
8.9
48
7.2
41
Platform
9.0
198
8.1
50
9.0
197
7.8
51
8.9
184
8.1
48
Autonomy - AI Agents
8.1
49
7.6
45
8.4
49
8.1
46
8.7
49
8.0
47
8.4
50
7.9
45
Generative AI
8.9
135
9.5
43
8.9
134
9.4
43
Responses
8.8
249
Not enough data
8.8
244
Not enough data
8.8
229
Not enough data
8.8
240
Not enough data
8.7
221
Not enough data
Platform
8.9
235
Not enough data
8.9
244
Not enough data
8.7
236
Not enough data
8.8
245
Not enough data
8.6
229
Not enough data
8.8
234
Not enough data
8.8
233
Not enough data
Generative AI
9.0
160
Not enough data
9.0
158
Not enough data
Conversational Platform
8.9
160
Not enough data
8.9
160
Not enough data
8.9
159
Not enough data
8.9
159
Not enough data
Support Automation
8.9
157
Not enough data
8.9
155
Not enough data
8.9
159
Not enough data
8.9
157
Not enough data
Generative AI
8.9
116
Not enough data
8.9
115
Not enough data
Voice Recognition - AI Voice Assistants
7.7
20
Not enough data
Speech Synthesis - AI Voice Assistants
7.7
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Security and privacy - AI Voice Assistants
8.3
18
Not enough data
Compatibility - AI Voice Assistants
8.7
19
Not enough data
Workflow Design & Integration - AI Orchestration
8.8
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
Performance Optimization & Analytics - AI Orchestration
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
Governance & Compliance Controls - AI Orchestration
8.7
10
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kore.AI and Microsoft Copilot are categorized as AI Agents For Business Operations
Unique Categories
Kore.AI is categorized as AI Voice Assistants, Conversational Support, Chatbots, Enterprise Search Software, and AI Orchestration
Microsoft Copilot is categorized as Natural Language Generation (NLG)
Reviews
Reviewers' Company Size
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Copilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.8%
Computer Software
19.7%
Banking
10.5%
Consulting
3.8%
Computer & Network Security
3.0%
Other
35.1%
Information Technology and Services
12.0%
Computer Software
8.5%
Higher Education
7.7%
Education Management
7.7%
Marketing and Advertising
5.6%
Other
58.5%
Alternatives
Discussions
Kore.AI has no discussions with answers
Microsoft Copilot has no discussions with answers
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